The care team and medical staff are kind, helpful, and professional. However, be aware of potential billing and administrative issues.
My annual appointment was incorrectly billed in July, and it is now October with the issue still unresolved despite multiple email follow-ups. I have also contacted my insurance provider, who has reached out to the practice multiple times, yet the issue remains unresolved.
Communication has been particularly frustrating. The responses I have received have been brief and unclear, without a clear explanation of what is being done to correct the claim or when the issue will be resolved.
While I appreciate the quality of care provided by the medical team, the billing process and lack of clear communication have been extremely disappointing. Patients should not have to spend months following up on a billing error to get it corrected. read more