Not a happy customer. Discussed scope with owner, Danielle, on the phone before booking (2000 sf…read morehouse, 3 Bed, 2.5 baths inhabited by 2 tidy adults.)
She didn't express any concern about her team being able to complete the work within the 8 hours purchased (I understood the 2 people, 4 hour deal), even though I emphasized there was a recent bath remodel resulting in a lot of construction dust. This was just a house cleaning, not a "spring cleaning or move out or anything crazy - it would take ME alone maybe 4 hours.
Bottom line, the two women who showed on time up did not finish the house in the 4 hours (they didn't dust or vac the formal living room or dining room, and did a spotty job in some other areas). I discussed it with the owner who said I could pay for more time - I said no, because they'd done a spotty job already. She wanted me to be satisfied, and offered to come by to correct their misses (not to finish the work they didn't get to), but apparently she couldn't find time within the next few days, as I haven't heard from her again.
Bottom line, these women worked 4 hours straight but I can't figure out on what! They absolutely spent too long on certain things like the bathrooms - 1 was brand new and cleaned 2 days before, the other is a small 42 sf bath with only a shower. 2 yrs old and pristine. I believe they spent an hour each on those alone, and still didn't get under the vanity to vac the hair/retrieve dropped q-tips. The bedrooms were basic dust/vac jobs - can't take more than 20 min each, even if there's more dust than normal. A swipe is a swipe, with a cloth or a vac. Even at that, there were a lot of misses (bases of floor lamps, heat registers, etc.).
Good job in the kitchen although not happy to hear they used lysol on the (sealed) granite, and needed my granite cleaner to do the after cleanup.
Just an overall unsatisfactory experience.