Ran into our local store yesterday and was blown away by the two young ladies working. I was…read moregreeted by both in a cheery professional manner. They let me know that they now have shipping to the store so if I found something and needed a different size, that was no problem. I watched the way they interacted with each other and you could tell that they both enjoyed what they were doing. After watching them we all engaged in conversation, they were smart funny and professional! What an asset to a company! I have a business and would hire either one of these ladies in a second! yes

Worse customer service ever! They are so rude and stuck up they just act like no one can bother…read morethem. Save your money and just go to Tyler

This store has the worst customer service. They act like they can't be bothered. I try to always…read moreorder online or go to Tyler.

Formally a Baskin's clothing store (hence all of the old photos), Boot Barn is a place I shop…read moreoften. If you wear jeans, boots, or cowboy hats, this is the place for you. When it comes to denim, they have you covered. From the traditional Wrangler to the more modern Cinch. They also have Rock & Roll, Moonshine, and Ariat jeans just to name a few. I can't name all the brands simply because it would fill my entire review. They also have a plethora of boots. Boots made for walking, riding, dancing, or work. From the inexpensive to exotic, they have a boot for you. If you wear cowboy hats, they do have a decent selection of styles and price ranges in the every day average sizes. However, if you have a large noggin like mine (7 5/8), the selection is much smaller. I tried on several Stetson hats in 7 5/8 round but none of them fit properly. I need a 7 5/8 oval and they simply don't have them. I did find a Moonshine straw hat that fit like a custom hat. Bottom line: Boot Barn is a western wear store that has everything you may need from head to toe. It is my go-to store when I need jeans. I recommend you mosey on in and give them a look-see.

Bad experience. While shopping in the store, had to hunt an associate several times for help with…read morean item or fitting rooms. All visible associates were young and not worried about customer service. Bought a pair of Ariat boots. Felt good for two days. On third day they both started hurting my feet . Felt like bottom had no cushion. Went back to the store to exchange for a different boot and was told they were not defective so no exchange. I said "they are defective or they would not have started hurting my feet." They would not exchange three day after purchase. I called Boot Barn Cooperate and they will send a return label and return my money, but it will take a couple of weeks to get refund. I have bought all of my work boots from Boot Barn, but no more. I will try Cavender's.

Average selection of clothing, but the bomb.com customer service. When I was viewing myself in a…read moremirror; the dressing room was closed but it opened up. Clean dressing rooms. This is probably the first location that's neat and organized! Way better than the one on Almeda in Houston. Found a really cute linen dress here in XL. Come check them out, they popping on Saturday! Love the value and how affordable everything is. Cheaper than the Bealls next door.

My second time in Lufkin and they have a DD's Discounts! The employees are so friendly and very…read morehelpful. I was waiting to pry the bathroom door open and the worker spooked up on me. Haha! The bathroom was spaciously clean! I'm glad they keep it locked. Their selection is top notch! Everything is organized and well put together (they have sorters in the aisle as we speak ensuring it is neat). I do have to say, they should get a better selection of plus size women, men shirts, shoes, and dresses. It was lacking in style and umph! Everything is reasonably priced and you'll surely reel in a deal from DD's. Great prices for the low low, baby gurl! Head on ova to ded ded's!

I've always found treasures at Rose Cottage! Love the shopping experience and the owners are very…read morepersonable and delightful! Love it! Love them! Uneeda

This is my go to place for looking for great deals! Always a nice selection and the staff are…read morealways so gracious