Management, more assistance and associates don't even notice who the store manager isread more

horrible customer service!!! every fitting room was broken. was going to purchase a gift for my dad…read moreand waited 45 minutes. note the store had me and one 80 year old!! this place is a joke!! it smells like bad bo and choices!!!

Awesome store with a great selection and friendly staff! Very clean store! I love the Lufkin…read morestore! Great skilled hat shapers! Whitney is a great sales lady and so friendly and is very helpful!

I was in need of a shirt for a gathering and i couldn't think of any place that would have this…read morespecific shirt. Then while I was driving I noticed a big bright colorful sign, it read Cavender's, so I went to the store and I was feeling excited, I was saved! Note that at this time it was around 7:42 PM and I felt that I was going to be in and out in time for them to be able to peacefully close. I was wrong. It was nearly 18 minutes until closure when I pulled up to the store and saw that they were closing the store early! I understand that some people are exhausted from working for hours on end, but you think they could at least make it clear that there would be an early closure?? what's wrong! Now I was sitting in my car defeated and I just drove back to my apartment. I'm sitting on the office chair I bought a couple of days ago as of right now and realized I will have to attended this gathering shirtless. I come from a very religious family and if I were to come to this gathering looking like i've never stepped outside of my house before my grandparents would be absolutely furious! All because people aren't mindful of others. This is what's wrong with today's world! Society is collapsing!

Ran into our local store yesterday and was blown away by the two young ladies working. I was…read moregreeted by both in a cheery professional manner. They let me know that they now have shipping to the store so if I found something and needed a different size, that was no problem. I watched the way they interacted with each other and you could tell that they both enjoyed what they were doing. After watching them we all engaged in conversation, they were smart funny and professional! What an asset to a company! I have a business and would hire either one of these ladies in a second! yes

I cannot say enough amazing things about my experience at Michaels, all thanks to Jane! She is…read morehands down one of the hardest working employees I've ever encountered. From the moment I walked in, she was attentive, knowledgeable, and genuinely excited to help bring my ideas to life. Jane goes above and beyond in every way. She took the time to listen to what I was envisioning, offered creative suggestions, and made sure I had everything I needed (and more!) to make it happen. You can tell she truly cares about her customers and takes pride in her work. Customer service like this is rare, and Jane absolutely sets the standard. If you visit this location, I highly recommend asking for her -- she will make your entire experience 10x better!

Michael's in lufkin hasn't even been in business a month. first time to visit and my opinion it…read moresucks. people are nice, store is clean but of course it's new but false advertisements, not honoring associated prices where merchandise is located with allocated signs. I for myself will not be shopping there anymore. Hobby lobby is a better store, and more variety.