Mother of the Bride - I recommended that my daughter seek an artist familiar w/ darker skin tones. A very large wedding, and at least 10 diverse ladies getting hair and makeup from Bella Angel. My daughter booked months in advance after reading great reviews for women of color and was very excited to have her makeup done by Bella Angel. She spoke with Victoria and asked that she pass along some pictures of what she (the bride) looks like and what she envisioned for her makeup. Victoria, for whatever reason refused to send her pictures to the artist prior to her trial. My daughter sent her photos anyway hoping to make sure her skin tone would be matched prior to her air brush session.
Trial location was a bit 'sketchy' but they proceeded with the process. Pictures were taken by a friend during the trial and the color was way too red, the eyebrows were not my daughter's style and there just wasn't anything spectacular about the outcome. I did express concerns about the harsh red undertone and the artist gave an answer about how the photographers prefer red, but they will order her correct color for the wedding. Hmmm, doesn't sound too reassuring to me, we've had professional pictures before. My daughter was trying to coach the stylist and was hopeful she would eventually get it correct.
That evening my daughter literally had to go home and fix her makeup because it was a poor job with coverage, eyebrows and matching her complexion. Airbrush wasn't providing proper coverage, so the artist mostly used foundation and a lot of blush. My daughter was sad and proceeded to tell me that she didn't want to be rude but tried to tell the artist on several occasions how to fix, apply and manage her skin appropriately. I recommended she contact the manager and ask for another trial session with the correct skin tone color. My daughter is in her 3rd year of Dental School, doesn't have a lot of time and wanted me to set up another appointment or get recommendations for a solution. She also didn't enjoy her initial contact with Victoria regarding sending before pictures or Victoria's communication style.
Okay. Seems to me like an easy fix. I call the shop and leave a message, expressing a few concerns. Shade doesn't match, too red, daughter not happy, how we can resolve, please call me back. Victoria calls and leaves me a long voice message full of a bunch of excuses. Not once did she apologize for our discontent. She spoke with the artist and said the following, "[your daughter] said she LOVED her makeup. Victoria, said she saw the pictures and thought they were beautiful, on her wedding day it will be fine, blah, blah, blah more excuses, excuses, excuses."
Okay Victoria, now I'm annoyed. You have NOT addressed any of my issues and concerns. We have a large diverse bridal party and I don't really care what 'YOU' think is beautiful since it's not your daughter or your wedding. We are the client and paying a lot of money for your services. Stop making excuses and LISTEN to your client's needs then communicate or supply a solution. A simple, "I'm sorry you're not satisfied, let's see what we can do to resolve these issues. We'll order the correct color and let's try to get a better match. What day are you available to try again?" That would have been an appropriate response.
Victoria would never call 'ME' back directly. I was not willing to wait until the day of the wedding with the hope that you get her shade correct. I'm posting a review of this online and maybe I'll get a response." I proceeded to post a negative review online. Ohhh...so now you call our wedding planner. You tell her that, "I'm Mean" and I posted a negative review that could hurt your small business.
Victoria, what the heck is wrong with you? You're a grown woman, with what I thought was a reliable business. I'm not mean, I'm assertive. You need to learn how to take constructive criticism and listen to what clients are telling you. It's business, nothing personal.
Long story short, Victoria still would never call or email me back directly. She harassed my daughter. I took down the negative review and immediately get a call from my wedding planner stating, "Victoria thinks it's best if we no longer continue with this process. She'll send me my money back ($100+) for the single trial."
WTH...so, 42 days before our big wedding day in JUNE, a huge wedding party and over 10 ladies to get hair/makeup, contracts signed months in advance, over a year planning you want to tell me this...NOW!?!
So there you go!! Victoria, thanks for nothing! Bella Angel, hmmm BELLA DEVIL is more like it.
I wonder how many other people Victoria has bullied into removing negative reviews? Seems to be her M.O. I'm sure she'll respond to this review with a crap load of additional excuses. read more