I've had my eye on Eaton's for a long time to do some custom jewelry work for me with gemstones I…read morebrought back from living overseas. But a more pressing problem finally brought me in store - I broke my half marathon bracelet that I wear on a daily basis. It's delicate and required the services of a proper jeweler to repair. They did great work and browsing the cases while I waited to drop off my bracelet gave me even more confidence to work with them on my other custom project. The shop requires you to buzz in. It's small but highly personalized and both times I was there (drop off and pick up) it was busy with customers.

I came in today to get a few rings resized and it was a very easy process. Everyone working was…read moresuper nice and helpful. I would 100% come back for jewelry needs in the future!

"I brought my watch in to be cleaned, polished, and have the band adjusted. The work was…read moreexceptional, and the atmosphere was very friendly. Thank you for the great service!"

Bill and his son Noah are just amazing!! They have always helped with maintenance repair and…read morecleaning of my wedding rings. They are honest and price fairly! Bill takes the time to explain everything to you and is someone you can trust with your precious jewelry! Thanks guys!

I don't know where to begin. They are just excellent. Probably one of the best jewelers I have been…read moreto in the nation. Excellent service. My husband bought me a 23rd diamond ring Anniversary Wedding Band. I found Javeri on Yelp. I like that it is 5th generation owned, and women owned. I told them about our Anniversay being the 20th (the next day), and even during holiday madness (5 days before Christmas), they made it point to squeeze me in for resize up 3 sizes in platinum band! Super friendly. Excellent customer service. Excellent pricing, very affordable. They will now be our neighborhood jeweler going forward. They do custom pieces too. They have an in house jeweler or 2 on staff. So they can do everything in house. So happy with them.

Great neighborhood resource for the purchase of new, restoration of existing and repairs. LaDan and…read moreAleena are great to work with and I appreciate their attention to detail. Local family business with global knowledge!

Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Thrilled. Used Yelp for an open ask to jewelers to help resize a sterling silver ring. This…read morebusiness responded first. Their staff was so warm and kind to help me make the right call on the new size. The ring came out perfectly sized and bonus it was polished like new. Despite not making a big expensive transaction everyone treated me with great care and service. Highly reco for repairs or purchase.

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

Friendly, polite staff. Good mix of inventory. Purchased my watch and they sized it perfectly and…read morequickly. Will definitely visit again. I recommend this location.

I needed to get my engagement ring, wrap, and wedding band resized when I lost a great deal of…read moreweight. So during and extended stay in the area I took my ring set to this jewelers shop to get it resized. I got it back faster than originally scheduled. It was a bit pricey but they did a beautiful job and all 3 rings look brand new again.! Nice job!!

Sweetest owner ever. Beyond reasonable prices, great customer service, and convenient payment…read moremethods. Very fast and good work- I came in to have a stone replaced on my wedding ring and Daniel was very helpful. Had us in and out in like 5-10 min.

What a talented, reasonably priced, honest jeweler! He repaired a piece of jewelry that was a very…read moredifficult fix, and he did a fantastic job. I highly recommend him and I'll be back!

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

everything went well ..they are at an outstanding family based honest, wonderful businessread more

I have always loved big gold hoop earrings of all types. I was in search of 60mm that didn't break…read morethe bank. I had searched online and stopped in at Macy's and Kay in the Stonebriar mall. Macy's, even on sale were ridiculously pricey. Kay didn't have any that large. I was unfamiliar with Benchmark Jewelers and almost didn't stop in but I figured, what the heck. Although none were on display, the gentleman, Mak said he had a catalog where they could special order. The initially quoted price for 60mm endless hoops was a bit more than I was allowing myself to spend and I was about to say thanks but no thanks. Mak then sweetened the deal. I went for it and crossed my fingers since I was buying sight unseen. The earrings came in on day three. They look great but are extremely thin...probably the thinest hoops I have ever owned. They are beautiful but I'm hoping they are more durable than they look because I want to be comfortable wearing them freely without worry. Fingers crossed and just to be on the safe side I decided to go for the third party insurance to protect my investment. Based on this experience I would recommend Benchmark Jeweler's and plan to go back for a nice gold bangle bracelet.

Mr. Sonny was an exceptional salesperson. His expertise and knowledge made the entire process…read moreseamless. He helped us feel completely comfortable and confident when my husband upgraded my wedding ring. He will be our only sales person when we need to make purchases in the future! Thank you, Mr. Sonny!