The reviews for this service are low and I completely understand why. I encountered 4 people two were great and two should be let go if retaining doesn't fix the issue. First the email and phone team, completely flawless. That is team 1. Because of them, I expected the same level of support across the board. When we landed in Vegas and found the booth. The woman there was clueless. We watched her fumble with a single customer for 10 minutes. When We told her we needed a ride and had boarding passes, she had trouble understanding like we were the first to have them. She pointed us to a loading area and about 10 minutes later the shuttle came. We and another couple boarded and were buckled in and were getting ready to leave, then the man, who was equally clueless ran out waiving his arm advising another couple needed the shuttle. This took another 10 minutes. Had we been servived right away, we'd be at our hotel. It was a 40 minute delay and I've never, EVER, WAITED THAT LONG FOR AN AIRPORT SHUTTLE. We could have UBER, Vegas Loop or got a taxi for less and had immediate service. But wait, our driver drive really slow. I couldn't see the speedometer, but everyone else was blowing buy us. After he drooped the first guest, we were next. He passed our hotel and when I asked him if he was aware he missed the hotel, he said he didn't miss it. This is how I know he was clueless, not only did he have to make a uturn to get us there, he was now driving like he was behind schedule and driving in excess of the speed limit. Between the driver and the airport agents, they should really just be let go. Your role is too important to be that clueless. The return trip to the airport was smooth. Our driver was polite, intelligent and drove like he knew where he needed to be. Like the email and phone team, he was flawless. I don't think I'd use them again, because half the experience was just too irritating. But respect for the other half of the team that impressed us. read more

I would not suggest this business as a reliable & trustworthy route to or from the Harry Reid Airport. When I arrived in Las Vegas, I waited at the airport for over an hour and no one ever showed up to take a colleague and I. When we checked periodically to see what the update was regarding our driver's location, we were told that since we had such a large sorority conference, that all the buses upstairs were filled with our sorority sisters and we'd have to wait. After waiting an hour, we finally decided to ask for a refund and for our reservations to be cancelled. Since I had a round trip, I decided to go forth with my second reservation. BIG MISTAKE. Fast forward to preparing to leave Las Vegas. The line for suitcases was taking a bit of time, so I called my driver to communicate with him and see if he would be able to wait just a few minutes until I got my suitcase. I called and left a message since he didn't answer the phone. When I went back to my reservation to check his location, I noticed that he marked me as a no show. No phone call back. I called him again and let him know that I'd called and left a message to ask if I could have just a few extra minutes to grab my suitcase. He started yelling at me and said he didn't have time to wait. I wasn't out there at the scheduled time, therefore I was marked as a no show. I explained to him that I'd called and left a message explaining what was going on with the suitcases and that he didn't even call me back before marking me as a no show, and he began to get irate, YELLING AT ME, telling me that he didn't have to call me back since he was a driver. This left me stranded and scrambling for a last minute ride. I then had to pay additional money for a ride. I paid money to this company believing that they would deliver a service and they disappointed me twice. Awful customer service. I called the front office to let them know the order and to request a refund and they said they would let upper management know and get back to me within 3-4 business days about my refund. DO NOT DO BUSINESS WITH THEM! read more

First time using this shuttle, it's a planned round trip pick up and drop off from Harris Reid Airport LV to your choice hotel. They typically pick you up 2 hours before your flight so you have ample time to check in your bags and go thru TSA and maybe test your luck a bit on the slots. It's a nice a comfortable ride so I might do it again. read more

I learned about Bell Transportation when I was booking my flight on Travelocity. You can book a private car or a shared van. I used a shared van ($15 one way or $28 roundtrip). My ticket was $27 on Travelocity. I didn't call ahead to reserve a ride since I didn't know if my plane would be delayed. It is easy to just walk up to the kiosk and book a ride from the airport. The drop offs/pickups happen by Gate 1 or 3. You have to take a train to Gate 3. Gate 1 is easier to manage and is near door 51 as you leave the airport. You need to book online but you can call with questions. The most important detail is having the barcode for the driver to scan. I enjoyed seeing Vegas by car to the hotel. It was a mini "tour" and I didn't mind being the last person dropped off. It took 45 minutes to reach the hotel. I might use the service again if I need a ride from the airport to a hotel. I was stressed using a shared ride that wasn't going directly to the airport. I made my flight and had plenty of time in security. When my family member tried to book a ride from the hotel to the airport there was a glitch with the web site. She took a cab instead. read more

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Bell was a no-show. Keep me waiting for over an hour. I scheduled a return trip from Planet Hollywood for 8:25. I called customer service 5 times and was left on hold for 15 minutes each time until finally I got a taxi to the airport to avoid missing my flight. I will never use or recommend this service. The customer service gave me the runaround about a refund. I would still be waiting and possibly miss my flight which boards at 10:44. Never use this service.​ read more

Arrived at Vegas airport. Waiting 1 hr outside in the hot weather. No one could say why shuttle was late. No one was willing to update. They just looked at people outside from their A/C indoor shed. Canceled return trip well within their policies. They wouldn't answer phone to get refund. Worst customer service ever. read more

gets you where you need to go, and only 15 dollars pp from the airport to the strip. Uber or Taxi are a little bit more expensive, but this shuttle picks you up directly at baggage claim, which is nice. You may have to wait for a full shuttle before you can head out. read more

Company needs to improve on follow up and commitment. Prescheduled pick up for 7 a.m. When I arrived, I was told there was a 30 minute delay and to sit inside and I would be notified. I returned to the counter an hour later and the rep had ended her shift with no follow up. I was then told there were no shuttle available and would have to find an alternate way to get to my destination. A relative experienced the same the night before. read more

I had a reservation for a shuttle ride from McCarran Airport to the Golden Nugget Hotel on Friday July 17th. Our flight landed at 5:45pm and we were at the kiosk at Terminal 1 door 51 by 6pm. The kiosk was closed so we walked over the pick up lane and waited. At 6:15 I contacted dispatch with Bell Transportation and provided my confirmation #. I was told that a shuttle had been dispatched and would be arriving within 10-15 minutes. At 6:40 a Bell limousine driver approached us and asked what we were waiting on. We explained to him that the shuttle had not shown up. He also called in and told us it would be about 10 minutes as the shuttle had other travelers to pick up. At 7pm my husband called the dispatch office again and again we were told to be patient and that it should be arriving in 10 minutes. At 7:10 we made a final call to Bell and were told "to be patient". At 7:30 we finally took a taxi from the airport to our hotel as the shuttle never showed up. Waiting over an hour and a half in Las Vegas heat is not reasonable. I reached out to Bell when we returned home and I did receive a refund today. But what a disappointing experience. I will pay extra moving forward to avoid this company. read more

worst experience ever! we waited 2 hours for our ride from the airport. I called customer service and they told us 20 mins but it was way longer than 20 mins. then on our drop off at the airport I asked if they can pick us up a little early to make sure we make it on time for our flight and I was told it's not guaranteed. I would never suggest this place. you better off taking Uber read more

My family and I arrived in Las Vegas and we had a reservation to be picked up at 10:00pm. We were told from the person at the booth that it would take an hour for our ADA Shuttle driver 1 hour to pick us up. We weren't picked up until around 11:40pm. On top of that, despite us having a reservation, our driver picked up a number of other passengers even though I booked the ADA Shuttle for my family (who have 1 person wheelchair bound and 2 seniors), and we didnt get to our hotel until around 1:20am after having to drop off the other non ADA passengers to their hotels, even though they had no reservations. This was an absolute HORRIBLE experience! When we asked the other passengers if they had made a reservation for the ADA Shuttle, they told us "no." They weren't even anyone who needed an ADA Shuttle(no wheelchairs/walkers/scooters/etc. Bell Trans has really gone downhill, and my family and I will NOT be using them for future trips we take the the lovely city of Las Vegas! I truly hope that our transportation from our hotel back to the airport is a much better experience, because I DO NOT want to have to rush getting to the airport because check ins for wheelchair individuals takes some time and I dont want to even have to rush to our gate and maybe even missing our flight. Do better, Bell Trans. For others in the future. Not for my family and I, because we will NO LONGER be acquiring your services! read more

On our arrival in Vegas, we waited over an hour for our ride. The helper at the desk kept saying he couldn't give us an ETA. The communication with us was not good. When we were leaving, we booked for 5am, and they didn't come until 5:15 (which they did call about) which would have been ok if we weren't the first person they picked up, but we were the first, so why the delay? All drivers were professional and good, but was not worth the cost. Would have rather taken an uber or a cab. read more

I used this shuttle service from Harry Reid Airport to The Golden Nugget Downtown Las Vegas on 2/27 and my driver was Art. One of the best experiences I've had using a shuttle service. It was also my first time using this company. I decided to use this shuttle service when returning to the airport on 3/1. This was such a horrible experience. First I couldn't book it online and had to call the customer service line and give them my credit card to book the service. I disclosed to the agent that my flight was leaving at 7pm, I needed to check a bag, and I was disabled so I'd need to get to the airport in enough time to make my flight. I was reassured that this would happen and that pickup would happen at 5pm. I made the call at 4pm. 5pm came and went and I started to get nervous. I called at 5:20 pm to ask where was the shuttle and I was told they were otw and to give it 5-10 more minutes. I told them that I was disabled and had been standing outside waiting all of this time. They asked me to wait a little longer. I called at 5:40pm and was told that they were on the way and that traffic had been slow and they were picking up other riders. I asked for a supervisor as well as if they could send a solo car to pick me up vs the shared ride for the inconvenience. I also asked for a refund. They put me on hold. At this point I had checked for uber and Lyft and the cost was upwards of $45 for a ride when I'd already paid $15 for this shuttle. The agent came back on and basically told me - a manager is not available, they can take a message to have the manager on duty call and discuss my request for a refund, I do have the option of choosing another service provider if I am not willing to wait. I found this to be rude and dismissive and I also felt like he probably looked up the running cost of the other transportation providers. He took the message to have them call me back - they never did btw. The driver then called me at 6:15 to tell me he was at the fountainbleu dropping off clients and that was less than 15 minutes away. Meanwhile I wasn't taking any chances and called Southwest to change my 7pm flight. Thank God I was able to book a later flight. For the anguish, stress and anxiety this caused me, I felt like the least they could do was refund me my money. Poor service was delivered. With all of the phone calls I made and even the initial call I made where I disclosed my disability, my flight information and the need to arrive early because being disabled and navigating an airport takes time. They didn't call me to follow up, I always called them. Once the driver called me directly I called him to follow up because the customer service agents were of no help, lacked empathy, concern, was dismissive, and no one apologized for the inconvenience of it all. I do not recommend this company if you actually have a time to be somewhere. Art was fantastic, however my trip home wiped out the exceptional service he provided. Do better Bell Trans. read more

I arrived in Vegas and was able to secure a ride to my hotel via this company's shuttle. I bought a round trip ticket. I called the night before my return trip to the airport to confirm my booking. I was told as long as I have my email I wouldn't have a problem. I was scheduled to be picked up at 3:30 am. I was at the pickup location at 3:15. The morning of my pickup I noticed my reservation said 3:45. No big deal. 4 am came and no shuttle. Called and was on hold for 10 minutes while the person tried to reach the driver. I ended up taking a cab so I would not miss my flight! I did contact them in order to get a refund since the driver never showed up. Two days later and I still haven't heard from them. read more

I made reservation ahead of time in order to avoid waiting for an Uber during the holiday season and a shuttle would beat public transportation. This service ended up being over an hour wait at the airport with a complicated refund system when I asked about cancelling my reservation. Man at the booth was no help, just stating that it would be another 20 minutes due to multiple reasons and excuses that the traffic was bad, or it's the holidays. I highly discourage making a reservation with them for hotel shuttle. When I booked the shuttle, I also made reservation for my return. Based on my experience with leaving the airport, I have very low confidence that they will be able to get me to the airport in time for my flight. I will make every attempt to get my refund on the return shuttle. read more

There's a reason Bell Trans has poor reviews. I should have followed my gut when I saw them but I didn't and I suffered for it. These nimrods managed to screw a simple airport/hotel round trip up so badly that I wound up waiting over an hour AT THEIR BOOTH in the airport for a ride to my hotel and then I had to hire a taxi to get back from my hotel for my return flight even though I had a confirmed reservation and the QR code for my boarding pass. And when I called to ask where my ride was I was put on hold and forgotten about. 10 min later I call back, get another customer service person who says 'let me talk to dispatch' and then I'm informed that they won't be picking me up - 'can't alter the driver's route', 'best option is to take a taxi or Uber'. Really?? Apparently a confirmation number and their QR code for boarding the bus doesn't really mean anything. What has happened to the 'excellent service' they claim they are going to give you in their silly little telephone answering phrase? What a sad joke. I'll never book with Bell again and I suggest that you don't either. Dave P. from Montana read more

I arrived in LV on 5/30/24 and utilized their service. Driver was nice, friendly. I was told by him if I need a return to call their # to reserve. I did on 6/1/24 but it's automated. I didn't have a pen handy when it read off the confirmation #. I tried calling back but no 1 picks up. U have to message their customer support #. That was strange and insane. The agent stated that there was no reservation for me. Told me to call# and speak with someone. Who? No 1 picks up phone. Utilized a regular cab and while going to airport I get a message that a driver will be picking me up shortly. What?? This company is beneath the professional level by decades. read more

Bell Trans - Airport Shuttles Near Me - Las Vegas, Nevada

Omg, where do I start? I should've known from the start, when they charged me 3.00 for a cleaning "fee". Then, my plane landed at 11:58 am. It is now 1:17 pm and I am still on the f___king shuttle! DO NOT TAKE THIS, or Xpress, or any shuttle affiliation. Uber or Lyft is the way to go! read more

Service is average. When you schedule your appointment pick up, they either 20 minutes early or late. Likewise also, they either call or no call at all which make me worried whether they will show up or not. They cannot even tell you exact location pick up. Not worth it don't waste your money. You are better off with either Lyft or Uber or taxi even cost a bit more. What you pay is what you get. Lousy service. This shuttle service needs to improve otherwise...... read more

I paid $15 for each trip, to and from the airport. Ok the from worked out when I arrived in Vegas but the return to the airport never happened. They shouldn't take payment if you have to confirm 24 hours out. That's BS. If I pay up front for a return trip I expect you to be there without anymore from me! Don't ever pay for a return trip in advance. read more

Our experience was deeply disappointing and completely unprofessional. We waited over 40 minutes past our scheduled pickup time, only to be told by the dispatcher that we would need to find our own transportation to the airport. Despite calling multiple times and being assured that a driver was on the way, no one ever arrived even after being told to wait an additional 20 minutes. To make matters worse, the refund offered didn't even come close to covering the cost of the Uber we were forced to order last-minute to avoid missing our flight. What's most frustrating is that the company had previously dropped us off at the hotel and then claimed they didn't know which door to pick us up from the very same location they had dropped us off at. The lack of communication, accountability, and basic customer service is completely unacceptable. I'm leaving this review not just out of frustration, but as a warning: save yourself the stress and choose a different company read more

Service and drivers were great, what I am upset about is that I paid in full for a two way pick up and drop off, what upset me was that 4 days after the last transport I was charged an extra 45 dollars because my flight was delayed coming into Las Vegas. Not sure I will use the company again and the next company I use will, I will make sure I ask about flight delay extra charges. read more

Seems like a great deal, but there service and customer service employees and drivers are extremely rude and unprofessional.

We will NEVER use this company again. One, they make it nearly impossible to.use a CC, which makes business travel a pain. They want only cash (IRS take note). Shuttles are crowded and difficult for elderly to access. No safe hand holds (ADA take note). The shuttles are packed with no room. Impossible to put on a seat belt. Unsafe, rude employees. Steer clear of this company. Walking would be better. read more

Upon arrival at the airport, I decided to try Bell Trans since it was right there and cheaper than a cab (it was F1 weekend so there was an extra surcharge). Prior to boarding there was a lot of confusion and disorganization with what driver was picking up what group. Despite that, I booked a return from the hotel to airport. My pickup was at 4:15AM and by 4:45 I was still waiting. I called the number and no answer. At this point I ended up getting Lyft. I emailed the reservation dept and the only good thing I will say is by the time I got to the airport the email was aknowledged. No explantion as to the no show, no apology, just your refund has been confirmed. So great I got the money back in a timely manner, and rightly so but they left me high and dry without so much as an apology. You get what you pay for, next time Ill take the cab or a lyft. read more

I book cars in Vegas from the airport often. This was my first time using Bell. It was terrible. The person taking the reservation wasn't paying attention, the online booking is incredibly complicated. The car was over 30 mins late to pick me up. I could not speak to a supervisor and was told someone would call me back. They did not. Trust me, don't use this company. There are many options, choose any other company! Thank me later.. read more

I would give 0 review if I could. This company notified me of an offer when I purchased my tickets for lmLas Vegas then when my plane arrived they cancelled on me. My son and I had to grab a cab then when time to leave they cancelled again. I said that would be fine but to reimburse me for no show they told me I had to go through the company I purchased the tickets. I let them know I had already did that and they did reimburse me for not picking us up from airport but did not reimburse for standing us up when time to leave. THIS IS A SCAM! Do NOT use Bell Transport. Unless you want to be STOOD UP. read more

We paid for service from downtown Vegas return transportation. When we called to confirm service we were told that due to staff call offs we would not be picked up for two hours past our time. We will never use Bell Transportation again. Next time it will definitely be a taxi service. It cost us $20 more but much more reliable. Also the person said she would forward our money return info but like the bus it never showed up read more

still the same rating i guess! was a solo traveler this week and the van was completely full, i went to ask how long the wait was for the next load of tourists to travel onto the strip and it was 20 min! wayyy too long, so luckily they gave me refund and i got an uber quicker! a nice clean uber lol read more

I wish I could give it zero stars. I don't know how they are in business. Unfortunately pre booked it with Southwest vacations before doing my research. For the same price as an Uber, two of us waited in the most inefficient line ever, then waited in a van forever for enough people to fill it up. Will never make this mistake again. read more

We used Bell for our airport transportation in Vegas. The ride to and from the airport was fine, however, after the fact, we were charged almost $2,000 more than we should have been. The booking agent showed that our pickup time was 12 AM, but we were not picked up until 12:17 PM (our flight landed at 12:15 PM). We were dropped off a little after 1:15 PM. Bell tried to charge us from 12 AM to 1:15 PM, which was not correct. I called several times, and each time, they said that they would refund us but kept citing either their accounting team was not there, or there was a problem with their software. After over a month of being given the run around, I contacted American Express, and asked them to handle it. read more

I used their limo service 2x in one night (round trip). First for a pick up to a hotel that had a minimum of a 1 hour ride. Then at the end, pick up with a ride around town for an additional 2 hrs. Total for the evening was 3 hrs. Both drivers each time were really nice and professional but my low rating here is about the company not throughly checking all the functionality of the vehicles to make sure that it all works. This is not responsibility of the drivers, problems with the first car was the AC of not getting cold enough (it was a hot day and we were picked up early) and the back speakers would not turn on at all (only the front speakers where the driver sat was working). Later on the pick up car was a much better interior, I believe a Cadillac but this vehicle also had an issue with the music, not the speakers this time but the radio was not working. Only option was to be stuck listening to music (not a genre we liked at all) from some other customer that loaded it on MP3... the Bluetooth would not even work to connect to our own music. The driver knew about this issue but again not the drivers responsibility. We basically had to be in silence for both car rides. This was a limousine service for our special night... not an uber type of ride. I can't believe for something so simple the limousine service had lacked. These cars should be checked by a technician or someone at the lot prior to sending a driver out, especially when it comes with the limousine service. I really hope the owner pays attention to this review because it looks like it's not the first one. Maybe i might have some confidence considering using them in the future if they take action to check the cars for such problems because the drivers were up to par. I would give them a high review but the vehicle problems made the experience very sour. read more

Bell Trans - Airport Shuttles Near Me - Las Vegas, Nevada

I have been waiting for a refund for three weeks from a canceled reservation. After multiple emails and phone calls, there has been no plausible explanation given for the delay and no resolution. Sorely lacking in customer service and communication. read more

Bell Trans at Las Vegas Airport had two of the loveliest women, Jeannette and Shirley, working the morning of June 24th. We were up at 4:00 am that morning, and really tired. There were no shuttles available, and theirs was an hour and thirty minutes wait. So, the girls told us to just take a taxi, as it cost the same as the shuttle! Kudos to both employees for helping us out ! Taxi's we're all lined up ready to leave. read more

Bell Trans - Shuttle Service - Airport Shuttles Near Me - Las Vegas, Nevada

I wish I could give 0 stars. The ride never showed up. Said they were there on our end and we ended up having to talk to the gate. The gate said there was no one dispatched to us even though we confirmed twice. As we were heading into our Lyft 45 minutes later, we ended up getting a phone call apologizing that the driver had to drop someone off- an hour late to us at this point and no communication. Do NOT book with this service. read more

I know most of the reviews are super negative but I guess I am one of the lucky ones. Booked this company through Southwest vacation, opted for the round trip, without reading the reviews first and quite honestly I was nervous to have a bad experience. It was $15 per way. Got to Vegas on Friday morning about 0945 and found their booth outside the Terminal. I've shown them my reservation then the lady gave me two boarding passes stapled to the copy of the dispatch info for the return. Then she had pointed me to the shuttle that I needed to board and that it will leave in 15 minutes. There were 3 or 4 shuttles waiting on the curbside maybe for different routes? The driver asked what hotel I'm going to then placed my luggage in the back. There were 9 other passengers in total, shuttle not full, then we left. I got off the bus then asked the driver if I need to call the day before pickup and he said no if I already have the dispatch paperwork and just wait at the waiting area. So come pickup time from hotel, I made sure to wait 30 minutes before the scheduled time. There were 3 other people waiting for the shuttle as I saw their yellow papers. As I was waiting I got a text that the driver Janice is on her way. And she did arrive 15 minutes early. She checked the roster and the couple's names did not show up on her list but since they have the passes she took care of them just had to call dispatch to clarify the situation. Don't know what the issue was. Then we had to pickup another passenger from Luxor but they weren't answering their phones initially. Janice said that she can't leave until 9am, good thing they got back to her and they decided not to take the ride so we left. She dropped us off in the middle of the driveway which was normal and she told us where we need to turn after getting inside the terminal. It was a good experience for me. As to booking with them again, not sure as the negative reviews outweigh the good ones. read more

Bell Trans - Dispatch info without the boarding pass - Airport Shuttles Near Me - Las Vegas, Nevada

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Unreliable. The pickup from the hotel was about an hour late, and they cancelled my hotel pickup an hour before the posted time because it wasn't on the hour. Worst of all they have no non-automated phone numbers and their automated number is useless. Absolute waste of time and was the only source of stress on the trip. Ended up needing to take Lyfts anyway. read more

Waited over an hour to be take. To our hotel . No sorry given. Just a bunch of their coming or they are full. .we scheduled a 1:30 pm pick up and finally at 3:15pm picked up . This company doesn't care read more

I've been sitting in a hot van waiting for 30 minutes. The driver has zero sense of urgency and keeps saying he's waiting to see if anyone else is coming. Good lord we could have been there and back by now. No one else was or is coming. They should have committed the time line. This is ridiculous. read more

Paid a total of $90 for trip from/to Vegas airport. They NEVER showed up and their business address on the web is non-existent. They didn't reply to our complaints or BBB followup. They are a TOTAL RIP-OFF. NEVER NEVER USE THEM, NOR SHOULD YOU USE LAS XPRESS. read more