I used this shuttle service from Harry Reid Airport to The Golden Nugget Downtown Las Vegas on 2/27 and my driver was Art. One of the best experiences I've had using a shuttle service. It was also my first time using this company. I decided to use this shuttle service when returning to the airport on 3/1. This was such a horrible experience. First I couldn't book it online and had to call the customer service line and give them my credit card to book the service. I disclosed to the agent that my flight was leaving at 7pm, I needed to check a bag, and I was disabled so I'd need to get to the airport in enough time to make my flight. I was reassured that this would happen and that pickup would happen at 5pm. I made the call at 4pm. 5pm came and went and I started to get nervous. I called at 5:20 pm to ask where was the shuttle and I was told they were otw and to give it 5-10 more minutes. I told them that I was disabled and had been standing outside waiting all of this time. They asked me to wait a little longer. I called at 5:40pm and was told that they were on the way and that traffic had been slow and they were picking up other riders. I asked for a supervisor as well as if they could send a solo car to pick me up vs the shared ride for the inconvenience. I also asked for a refund. They put me on hold. At this point I had checked for uber and Lyft and the cost was upwards of $45 for a ride when I'd already paid $15 for this shuttle. The agent came back on and basically told me - a manager is not available, they can take a message to have the manager on duty call and discuss my request for a refund, I do have the option of choosing another service provider if I am not willing to wait. I found this to be rude and dismissive and I also felt like he probably looked up the running cost of the other transportation providers. He took the message to have them call me back - they never did btw. The driver then called me at 6:15 to tell me he was at the fountainbleu dropping off clients and that was less than 15 minutes away. Meanwhile I wasn't taking any chances and called Southwest to change my 7pm flight. Thank God I was able to book a later flight. For the anguish, stress and anxiety this caused me, I felt like the least they could do was refund me my money. Poor service was delivered. With all of the phone calls I made and even the initial call I made where I disclosed my disability, my flight information and the need to arrive early because being disabled and navigating an airport takes time. They didn't call me to follow up, I always called them. Once the driver called me directly I called him to follow up because the customer service agents were of no help, lacked empathy, concern, was dismissive, and no one apologized for the inconvenience of it all. I do not recommend this company if you actually have a time to be somewhere. Art was fantastic, however my trip home wiped out the exceptional service he provided. Do better Bell Trans. read more

I learned about Bell Transportation when I was booking my flight on Travelocity. You can book a private car or a shared van. I used a shared van ($15 one way or $28 roundtrip). My ticket was $27 on Travelocity. I didn't call ahead to reserve a ride since I didn't know if my plane would be delayed. It is easy to just walk up to the kiosk and book a ride from the airport. The drop offs/pickups happen by Gate 1 or 3. You have to take a train to Gate 3. Gate 1 is easier to manage and is near door 51 as you leave the airport. You need to book online but you can call with questions. The most important detail is having the barcode for the driver to scan. I enjoyed seeing Vegas by car to the hotel. It was a mini "tour" and I didn't mind being the last person dropped off. It took 45 minutes to reach the hotel. I might use the service again if I need a ride from the airport to a hotel. I was stressed using a shared ride that wasn't going directly to the airport. I made my flight and had plenty of time in security. When my family member tried to book a ride from the hotel to the airport there was a glitch with the web site. She took a cab instead. read more

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My family and I arrived in Las Vegas and we had a reservation to be picked up at 10:00pm. We were told from the person at the booth that it would take an hour for our ADA Shuttle driver 1 hour to pick us up. We weren't picked up until around 11:40pm. On top of that, despite us having a reservation, our driver picked up a number of other passengers even though I booked the ADA Shuttle for my family (who have 1 person wheelchair bound and 2 seniors), and we didnt get to our hotel until around 1:20am after having to drop off the other non ADA passengers to their hotels, even though they had no reservations. This was an absolute HORRIBLE experience! When we asked the other passengers if they had made a reservation for the ADA Shuttle, they told us "no." They weren't even anyone who needed an ADA Shuttle(no wheelchairs/walkers/scooters/etc. Bell Trans has really gone downhill, and my family and I will NOT be using them for future trips we take the the lovely city of Las Vegas! I truly hope that our transportation from our hotel back to the airport is a much better experience, because I DO NOT want to have to rush getting to the airport because check ins for wheelchair individuals takes some time and I dont want to even have to rush to our gate and maybe even missing our flight. Do better, Bell Trans. For others in the future. Not for my family and I, because we will NO LONGER be acquiring your services! read more

gets you where you need to go, and only 15 dollars pp from the airport to the strip. Uber or Taxi are a little bit more expensive, but this shuttle picks you up directly at baggage claim, which is nice. You may have to wait for a full shuttle before you can head out. read more

On our arrival in Vegas, we waited over an hour for our ride. The helper at the desk kept saying he couldn't give us an ETA. The communication with us was not good. When we were leaving, we booked for 5am, and they didn't come until 5:15 (which they did call about) which would have been ok if we weren't the first person they picked up, but we were the first, so why the delay? All drivers were professional and good, but was not worth the cost. Would have rather taken an uber or a cab. read more

I arrived in Vegas and was able to secure a ride to my hotel via this company's shuttle. I bought a round trip ticket. I called the night before my return trip to the airport to confirm my booking. I was told as long as I have my email I wouldn't have a problem. I was scheduled to be picked up at 3:30 am. I was at the pickup location at 3:15. The morning of my pickup I noticed my reservation said 3:45. No big deal. 4 am came and no shuttle. Called and was on hold for 10 minutes while the person tried to reach the driver. I ended up taking a cab so I would not miss my flight! I did contact them in order to get a refund since the driver never showed up. Two days later and I still haven't heard from them. read more

Omg, where do I start? I should've known from the start, when they charged me 3.00 for a cleaning "fee". Then, my plane landed at 11:58 am. It is now 1:17 pm and I am still on the f___king shuttle! DO NOT TAKE THIS, or Xpress, or any shuttle affiliation. Uber or Lyft is the way to go! read more

I made reservation ahead of time in order to avoid waiting for an Uber during the holiday season and a shuttle would beat public transportation. This service ended up being over an hour wait at the airport with a complicated refund system when I asked about cancelling my reservation. Man at the booth was no help, just stating that it would be another 20 minutes due to multiple reasons and excuses that the traffic was bad, or it's the holidays. I highly discourage making a reservation with them for hotel shuttle. When I booked the shuttle, I also made reservation for my return. Based on my experience with leaving the airport, I have very low confidence that they will be able to get me to the airport in time for my flight. I will make every attempt to get my refund on the return shuttle. read more

Service is average. When you schedule your appointment pick up, they either 20 minutes early or late. Likewise also, they either call or no call at all which make me worried whether they will show up or not. They cannot even tell you exact location pick up. Not worth it don't waste your money. You are better off with either Lyft or Uber or taxi even cost a bit more. What you pay is what you get. Lousy service. This shuttle service needs to improve otherwise...... read more

Service and drivers were great, what I am upset about is that I paid in full for a two way pick up and drop off, what upset me was that 4 days after the last transport I was charged an extra 45 dollars because my flight was delayed coming into Las Vegas. Not sure I will use the company again and the next company I use will, I will make sure I ask about flight delay extra charges. read more

I paid $15 for each trip, to and from the airport. Ok the from worked out when I arrived in Vegas but the return to the airport never happened. They shouldn't take payment if you have to confirm 24 hours out. That's BS. If I pay up front for a return trip I expect you to be there without anymore from me! Don't ever pay for a return trip in advance. read more

I arrived in LV on 5/30/24 and utilized their service. Driver was nice, friendly. I was told by him if I need a return to call their # to reserve. I did on 6/1/24 but it's automated. I didn't have a pen handy when it read off the confirmation #. I tried calling back but no 1 picks up. U have to message their customer support #. That was strange and insane. The agent stated that there was no reservation for me. Told me to call# and speak with someone. Who? No 1 picks up phone. Utilized a regular cab and while going to airport I get a message that a driver will be picking me up shortly. What?? This company is beneath the professional level by decades. read more

Bell Trans - Airport Shuttles Near Me - Las Vegas, Nevada

Our experience was deeply disappointing and completely unprofessional. We waited over 40 minutes past our scheduled pickup time, only to be told by the dispatcher that we would need to find our own transportation to the airport. Despite calling multiple times and being assured that a driver was on the way, no one ever arrived even after being told to wait an additional 20 minutes. To make matters worse, the refund offered didn't even come close to covering the cost of the Uber we were forced to order last-minute to avoid missing our flight. What's most frustrating is that the company had previously dropped us off at the hotel and then claimed they didn't know which door to pick us up from the very same location they had dropped us off at. The lack of communication, accountability, and basic customer service is completely unacceptable. I'm leaving this review not just out of frustration, but as a warning: save yourself the stress and choose a different company read more

Seems like a great deal, but there service and customer service employees and drivers are extremely rude and unprofessional.

We will NEVER use this company again. One, they make it nearly impossible to.use a CC, which makes business travel a pain. They want only cash (IRS take note). Shuttles are crowded and difficult for elderly to access. No safe hand holds (ADA take note). The shuttles are packed with no room. Impossible to put on a seat belt. Unsafe, rude employees. Steer clear of this company. Walking would be better. read more

Upon arrival at the airport, I decided to try Bell Trans since it was right there and cheaper than a cab (it was F1 weekend so there was an extra surcharge). Prior to boarding there was a lot of confusion and disorganization with what driver was picking up what group. Despite that, I booked a return from the hotel to airport. My pickup was at 4:15AM and by 4:45 I was still waiting. I called the number and no answer. At this point I ended up getting Lyft. I emailed the reservation dept and the only good thing I will say is by the time I got to the airport the email was aknowledged. No explantion as to the no show, no apology, just your refund has been confirmed. So great I got the money back in a timely manner, and rightly so but they left me high and dry without so much as an apology. You get what you pay for, next time Ill take the cab or a lyft. read more

I book cars in Vegas from the airport often. This was my first time using Bell. It was terrible. The person taking the reservation wasn't paying attention, the online booking is incredibly complicated. The car was over 30 mins late to pick me up. I could not speak to a supervisor and was told someone would call me back. They did not. Trust me, don't use this company. There are many options, choose any other company! Thank me later.. read more

I would give 0 review if I could. This company notified me of an offer when I purchased my tickets for lmLas Vegas then when my plane arrived they cancelled on me. My son and I had to grab a cab then when time to leave they cancelled again. I said that would be fine but to reimburse me for no show they told me I had to go through the company I purchased the tickets. I let them know I had already did that and they did reimburse me for not picking us up from airport but did not reimburse for standing us up when time to leave. THIS IS A SCAM! Do NOT use Bell Transport. Unless you want to be STOOD UP. read more

We paid for service from downtown Vegas return transportation. When we called to confirm service we were told that due to staff call offs we would not be picked up for two hours past our time. We will never use Bell Transportation again. Next time it will definitely be a taxi service. It cost us $20 more but much more reliable. Also the person said she would forward our money return info but like the bus it never showed up read more

We used Bell for our airport transportation in Vegas. The ride to and from the airport was fine, however, after the fact, we were charged almost $2,000 more than we should have been. The booking agent showed that our pickup time was 12 AM, but we were not picked up until 12:17 PM (our flight landed at 12:15 PM). We were dropped off a little after 1:15 PM. Bell tried to charge us from 12 AM to 1:15 PM, which was not correct. I called several times, and each time, they said that they would refund us but kept citing either their accounting team was not there, or there was a problem with their software. After over a month of being given the run around, I contacted American Express, and asked them to handle it. read more

I wish I could give it zero stars. I don't know how they are in business. Unfortunately pre booked it with Southwest vacations before doing my research. For the same price as an Uber, two of us waited in the most inefficient line ever, then waited in a van forever for enough people to fill it up. Will never make this mistake again. read more

still the same rating i guess! was a solo traveler this week and the van was completely full, i went to ask how long the wait was for the next load of tourists to travel onto the strip and it was 20 min! wayyy too long, so luckily they gave me refund and i got an uber quicker! a nice clean uber lol read more

I have been waiting for a refund for three weeks from a canceled reservation. After multiple emails and phone calls, there has been no plausible explanation given for the delay and no resolution. Sorely lacking in customer service and communication. read more

I wish I could give 0 stars. The ride never showed up. Said they were there on our end and we ended up having to talk to the gate. The gate said there was no one dispatched to us even though we confirmed twice. As we were heading into our Lyft 45 minutes later, we ended up getting a phone call apologizing that the driver had to drop someone off- an hour late to us at this point and no communication. Do NOT book with this service. read more

Waited over an hour to be take. To our hotel . No sorry given. Just a bunch of their coming or they are full. .we scheduled a 1:30 pm pick up and finally at 3:15pm picked up . This company doesn't care read more

Bell Trans at Las Vegas Airport had two of the loveliest women, Jeannette and Shirley, working the morning of June 24th. We were up at 4:00 am that morning, and really tired. There were no shuttles available, and theirs was an hour and thirty minutes wait. So, the girls told us to just take a taxi, as it cost the same as the shuttle! Kudos to both employees for helping us out ! Taxi's we're all lined up ready to leave. read more

Bell Trans - Shuttle Service - Airport Shuttles Near Me - Las Vegas, Nevada

I've been sitting in a hot van waiting for 30 minutes. The driver has zero sense of urgency and keeps saying he's waiting to see if anyone else is coming. Good lord we could have been there and back by now. No one else was or is coming. They should have committed the time line. This is ridiculous. read more

I used their limo service 2x in one night (round trip). First for a pick up to a hotel that had a minimum of a 1 hour ride. Then at the end, pick up with a ride around town for an additional 2 hrs. Total for the evening was 3 hrs. Both drivers each time were really nice and professional but my low rating here is about the company not throughly checking all the functionality of the vehicles to make sure that it all works. This is not responsibility of the drivers, problems with the first car was the AC of not getting cold enough (it was a hot day and we were picked up early) and the back speakers would not turn on at all (only the front speakers where the driver sat was working). Later on the pick up car was a much better interior, I believe a Cadillac but this vehicle also had an issue with the music, not the speakers this time but the radio was not working. Only option was to be stuck listening to music (not a genre we liked at all) from some other customer that loaded it on MP3... the Bluetooth would not even work to connect to our own music. The driver knew about this issue but again not the drivers responsibility. We basically had to be in silence for both car rides. This was a limousine service for our special night... not an uber type of ride. I can't believe for something so simple the limousine service had lacked. These cars should be checked by a technician or someone at the lot prior to sending a driver out, especially when it comes with the limousine service. I really hope the owner pays attention to this review because it looks like it's not the first one. Maybe i might have some confidence considering using them in the future if they take action to check the cars for such problems because the drivers were up to par. I would give them a high review but the vehicle problems made the experience very sour. read more

Bell Trans - Airport Shuttles Near Me - Las Vegas, Nevada

I know most of the reviews are super negative but I guess I am one of the lucky ones. Booked this company through Southwest vacation, opted for the round trip, without reading the reviews first and quite honestly I was nervous to have a bad experience. It was $15 per way. Got to Vegas on Friday morning about 0945 and found their booth outside the Terminal. I've shown them my reservation then the lady gave me two boarding passes stapled to the copy of the dispatch info for the return. Then she had pointed me to the shuttle that I needed to board and that it will leave in 15 minutes. There were 3 or 4 shuttles waiting on the curbside maybe for different routes? The driver asked what hotel I'm going to then placed my luggage in the back. There were 9 other passengers in total, shuttle not full, then we left. I got off the bus then asked the driver if I need to call the day before pickup and he said no if I already have the dispatch paperwork and just wait at the waiting area. So come pickup time from hotel, I made sure to wait 30 minutes before the scheduled time. There were 3 other people waiting for the shuttle as I saw their yellow papers. As I was waiting I got a text that the driver Janice is on her way. And she did arrive 15 minutes early. She checked the roster and the couple's names did not show up on her list but since they have the passes she took care of them just had to call dispatch to clarify the situation. Don't know what the issue was. Then we had to pickup another passenger from Luxor but they weren't answering their phones initially. Janice said that she can't leave until 9am, good thing they got back to her and they decided not to take the ride so we left. She dropped us off in the middle of the driveway which was normal and she told us where we need to turn after getting inside the terminal. It was a good experience for me. As to booking with them again, not sure as the negative reviews outweigh the good ones. read more

Bell Trans - Dispatch info without the boarding pass - Airport Shuttles Near Me - Las Vegas, Nevada

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Unreliable. The pickup from the hotel was about an hour late, and they cancelled my hotel pickup an hour before the posted time because it wasn't on the hour. Worst of all they have no non-automated phone numbers and their automated number is useless. Absolute waste of time and was the only source of stress on the trip. Ended up needing to take Lyfts anyway. read more

Paid a total of $90 for trip from/to Vegas airport. They NEVER showed up and their business address on the web is non-existent. They didn't reply to our complaints or BBB followup. They are a TOTAL RIP-OFF. NEVER NEVER USE THEM, NOR SHOULD YOU USE LAS XPRESS. read more

Arrived for a weekend in Vegas and booked Roy trip transfer in advance. During arrival, I was quickly greeted assisted and placed on a shuttle. Driver was polite and dropped me off at my destination safely. I was instructed to confirm pickup 24 hours in advance which I did and was instructed that early morning pickup is at 3:30 am. As to be on time, I waited at my pickup location at 2:45 am. At 3 am, I received a text from Bell Trans that my driver, Anthony, was going to pick my up. At 3:30 am, the driver had not arrived. At 3:45 am, I called the driver and he instructed me that he came to the hotel to pick up at 3:37 am, which was a total lie! He instructed me that he was not coming back and that I would need to wait for the 4 am shuttle. Additional individuals in my party called only for him to become very rude with them. We ended up paying $30 for an Uber to take us to the airport. read more

Booked my Vegas trip thru Vegas.com, who evidently only offers ground transportation to/from the airport thru Bell Trans. Getting picked up at the airport was great, no problems at all. They pre-booked our transport from the hotel back to the airport and provided a voucher. Our flight was canceled due to weather and I was not able to reach anyone at Bell Trans to reschedule a new pick up day back to the airport. All phone numbers led to the same automated recording. Could not reach a live person all 3 days I attempted to reschedule the transportation. I even sent a text message with no response. We had to pay out of pocket for a Lyft to be able to get back to the airport. So essentially, they took our money and only provided half of the service. Not happy and won't be using again. read more

As I write this, I've been waiting for the Bell Trans shuttle, which I already paid for, for an hour at the airport. One finally came but it wasn't going to my hotel and I'm told I have to keep waiting. They won't give me a refund. This used to be a good service, I'll bet I've used them 50 times over the years. Never again. read more

I use this service in the past. BUT NEVER AGAIN! The customer service is BAD! All 3 of the folks in the payment center, was watching TV., no one spoke, take your payment with no thanks. We seat on the bus for 30 minutes, before taking off. We was the first on and the last off. DO NOT USE THIS SERVICE IF YOU ARE LOOKING GOOD SERVICE, because you will not receive it! Get a Uber! read more

What a waste of my time in Las Vegas. next time I'll take an Uber for sure. the airport set up was a true set up. We were given a card with two different numbers to call for any help we would need NOT HELPFUL We had to stand in the cold, for some apparent reason buses were not allowed to park in front of the Mirage, due to some kind of construction, but Uber and taxis were! in case we needed to change our departure times apparently their automated system does not allow for any type of changes nor could you get a hold of an actual person. The drop off place at the Mirage, where we were told to wait changed on Monday morning ( they could have technically texted us ) we were tired from all the walking we did the day before, and we had to physically take our bags around the corner where the employees at the mirage watched for rides and sat under heaters . read more

I thought shuttles would leave at regular intervals, I was wrong. Sat on the bus for 1.5 hours waiting for it to fill up and leave. Should have taken a cab or a limo for like $20 more. read more

All I can say is that I have no plans to ride this shuttle again. This is my second time taking this shuttle, and I didn't realize how lucky I was the first time time. When I took it last, it didn't take all that long for me to get to my hotel. This time, it was totally different story. I understand that, with shared rides, it generally takes longer to get to your destination. However, I dare say that my ride this time was record breaking...and not in the good way. From the time I bought my ticket until I arrived at my hotel, it took right around 2 hours!! When I bought my ticket, I was originally told that the shuttle would arrive in 20 minutes. While the shuttle did arrive in 20 minutes, it didn't leave for another 40 minutes! This means (similar to other recent reviewers), I waited 1 hour before we even left, and of course, my hotel was the last stop. I was coming from LA so purposely paid a bit more to take a flight thinking that I would arrive earlier than if I took a bus. With how long this shuttle took, I think it would have been about the same amount of time overall. The only reason I am giving this company an additional star is because my last experience was good enough that I thought to take it this time. However, after today's experience, in the future, I will either take another shuttle company or opt to pay $2-3 extra for Lyft or Uber. read more

Friendly drivers, not expensive. Very convenient just outside exit 1 from airport in Vegas

When I asked at the ticket window, they told me shuttles run every 10 minutes. I WAITED OVER 40 MINUTES.