I bought a phone from the kiosk in the Fairview mall. They did not have the color I want there but…read moresaid if I left a deposit they would get the color I needed next day. I confirmed several times the details of the phone and purchase price we agreed to, which was written down on my receipt. They then called me back and said they would not honour the price and if I didn't want to pay more I should drive back for my deposit, which I had to do. Not a reputable company. I don't recommend buying anything here.

I don't often write reviews, and when I do - they're probably not good. But I found the staff…read morehere to be very helpful. I wasn't actually needing a repair, but had been REALLY struggling with not being able to move files between my Mac and Android phone. (If Apple, Samsung, and Google actually provided "service" - it would be much less of an issue.) Are you listening, Apple/Samsung/Google? But the problem may be related to not having updated the phone OS for a long time (meaning never in three years). This is something where Samsung (and maybe Google) are to blame, due to a system which is rather obtuse. (I've only been using computers since about 1990, and have been online only since 1995.) But they helped me update the system. Whether I get the file transfer problem resolved or not, it seems worthwhile; and I definitely would recommend this shop (especially if they can keep their rates reasonable). Most people seemed to be coming in with damaged equipment (cracked screen, or liquids got into it, etc.)

These people are phenomenal. They put up with a lot of simple people. They handled a huge traffic…read moreflow with minimal staff. They are funny and courteous, give these guys a chance. They were up front and honest, and they even decreased our bill without being high pressure about sales or add ons.

Friendly service, not the best company to work with in dealing with Apple Smart phones! This one…read moreout let was in the Pen Centre Mall in Niagara area. I use the re- paid plans

This review isn't specific to this location, it is for Rogers as a whole. And my mission is to make…read moreeveryone aware of it until they do something about their unethical behavior of ripping off their customers. I WILL NOT SIT BACK AND BE A VICTIM. Be a better company, Rogers. This company has a process whereby they FORCE you to purchase bundles otherwise they will ridiculously overcharge you. By overcharge, I mean they are robbing their customers. This has happened to me often and I haven't even been with the company for a year. 1st incident: I didn't have Canada Wide calling and felt I didn't really need it since I don't call much. Where they caught me? Made me pay for INCOMING calls. Guess what I had to do? Purchase Canada Wide calling in order to not be overcharged by $50 a month. 2nd incident: I had a university assignment that required texting to the USA. Out of curiosity I inquired how much texting would be; my options were a) pay 45c for EVERY incoming and outgoing texts OR b) pay $5 for unlimited texting. The representative couldn't explain the logic behind this and never addressed my statements of being ripped off. All he/she wanted to do was sell me the $5 bundle. Thanks but no thanks. The most UNETHICAL network provider I have ever been with. Do yourself a favor and find someone else.

Despite being a "valued customer" of Rogers for more than 20 years with valid identification, this…read morelocation a) said they would not transfer my data to a new phone due to social distancing measures, which is overkill but quasi-understandable - then b) followed it up by outright refusing to make changes to my account OR provide me with a hardware upgrade because I'm "not a Niagara region resident" with an accompanying Niagara region postal code due to "increased fraud"..? How any of this makes even the smallest hint of sense is beyond me, let alone not being standard Rogers protocol as far as both Rogers customer support and the only other local Rogers location claims as both were confused and had never heard of somebody being turned away for not being local. Whoever owns this "dealer location" needs to get their head on straight. 10/10 would absolutely not recommend visiting this location whether you're a local or otherwise.

I called to get a price for a phone screen repair. The women who picked up assumed I was somebody…read moreelse who has been calling for prices in the past and was very rude. The lady snapped at me "I have told you before we do not do prices over the phone" then hung up without letting me even speak. I called back to inform her I wasn't who she thought I was and she tried to explain that I sound just like this women and how annoying it is that she is in the middle of stuff having to pick up the phone, meanwhile giving me attitude the whole time. Overall not impressed, don't assume I am someone else and snap at me then say "I don't care I don't need your business since you are so rude". Was ridiculous I was never nasty or mean until I got hung up on. Would not recommend their services.

DO NOT BRING YOUR PHONE TO THESE BUTCHERS. First of all, ALL of their 5-Star Reviews on Google and…read moreYellow Pages are 100% FAKE and/or paid for. Rarely do I review businesses on Google, but this is one of those times where I feel I need to help others who are thinking of taking their precious device to these people who's front is fixing phones. I needed a new screen on my (very expensive) Mate 10. They quoted me $300 to fix it and I agreed, since it is not a very popular device in Canada. I waited one month, no calls... Finally after about 1.5 months, I called again and said the phone was ready. When picking the phone up, I noticed the home button was dangling by its wire... Honey (the owner) told me to be careful with the phone and that I would need a better case. I thought, 'OK, this is NOT cool, but i will just crazy glue it and not worry too much.' When I arrived home, I took the phone out of the case, and that's when I noticed the entire back of the phone was smashed and then the back fell right off. Then I noticed the "new" screen replacement wasn't even put back properly... Despite all of this, i figured the phone would still be useful, however, that's when I noticed there was NO SIM CARD TRAY!!! They took my SIM card tray and didn't give it back... So now the phone is completely useless. Their store is a front for something else, as there is NO WAY that these people know what they're doing. If you dig deeper in their reviews (past all the paid FAKE ones) you'll find people with the exact same problems as I describe. In my opinion, the police should be investigating this joint.