I am beyond frustrated and appalled by the service I received at Millennium Photo. From start to…read morefinish, this has been one of the most unpleasant and disappointing experiences I've ever had with a business.
Initially, I emailed the store requesting to print three 11x17 posters. Shortly after, I received a call from the store informing me that they could only print the posters in 11x14. Though it was not my preferred size, I agreed to it and was assured that I would only be charged $20.99 instead of the original $29.99.
When I arrived to pick up my prints the next day, I was taken aback when the owner made a point of telling me that the prints were done in 11x14.5, claiming they couldn't do 11x14. This was a complete surprise to me, as it was not what I had agreed to. The night before, I had texted a friend expressing my concern that 11x14 might be too small but that I would try to make it work. To add insult to injury, the owner informed me that I would now need to purchase custom frames, which is extremely inconvenient. Then, to top it all off, she charged me $29.99 per print, completely disregarding the price adjustment we had discussed.
I managed to salvage two of the prints by cutting them down myself, but the third print was a total disaster. No matter how I tried to frame it, part of the image would always be cut off. After a week of futile attempts with different frames, I decided to call the store to politely ask if they could reprint just one of the posters.
The response I received was nothing short of outrageous. I was met with a rude, nasty, and disrespectful woman who cut me off mid-sentence, rudely telling me that I would need to pay for it. She didn't let me explain my situation and hung up on me twice! This level of disrespect and unprofessionalism is completely unacceptable. I even told her that this is no way to speak to customers and replied with " i don't care and hung up the phone!'
I am utterly disgusted by how I was treated. The store failed to deliver on the agreed-upon size, price, and service. They provided misleading information, made changes without my consent, and then showed a complete lack of willingness to resolve the issue.
Do yourself a favor and avoid this place at all costs. The service is terrible, the staff is disrespectful, and they clearly do not value their customers. I have never been treated so poorly by a business and I will never return to Millennium Photo Save your money and take your business to a place that actually respects its customers and delivers what they promise
