My boyfriend and I went to this location on the 23rd (yesterday) at about 8:45pm and needed to return an outfit for my one year old that we ended up not needing. We first came in downstairs and when we came over to the desk we asked if we could return the outfit there even though it came from upstairs. Very rudely the lady told us "that goes up stairs, take it to them.". I felt like a simple "No, I'm sorry. It has to go upstairs." Would have been the appropriate answer. She also said "you dont have to rush, we're open until 10." Which I thought was just an ignorant thing to say since the reason we were hurrying was because we had other time sensitive things we needed to take care of. Our rushing had nothing to do with the store hours. We then walked off and went upstairs. The lady upstairs was so wonderful and friendly. I believe her name was Diana but I'm not sure. She was closing her register but did the exchange anyways and was happy to help us. She's the only reason this review has 2 stars instead of 1. My point is, Belk needs to work on their older folks that think they can get away with being rude to people or hire more people like the lady upstairs. I unfortunately will never do business at belk again after seeing that the lady downstairs could have done the exchange but just didn't want to. read more