Dr Knupp is very gentle with me. I do not care for things around my eyes. He is very thorough. He…read moreexplains things to me in wods that I understand completely. The glasses that I ordered are well fitting

I've never went anywhere else because I didn't need to. Dr. Costa has always been my eye doctor and…read moreI will continue to go here because of the great service. He always gives me a free pair or contacts between visits when I'm updating my prescription.

The doctor was good at the initial visit and the day of cataract surgery. Surgery itself seems to…read morehave gone well. Patient care after-the-fact is horrible. You have to deal with the Call Center in Chicago but staffed with those who do not speak English well. Not trying to be critical because they are super nice and patient but it's extremely difficult to understand them and there's only so much you can do because you will NOT be given contact information directly to the office you want to call. The follow-up visit was scheduled in my hometown, only to find the place CLOSED for the day. I was told that I had the wrong date and that it was on another day. That would have been very odd for me to have agreed to that since I was going to be on VACATION and OUT OF TOWN. I stood in front of the receptionist the day I put it in my calendar and repeated the date several times, which she agreed was accurate. When I finally got in for the visit to get the prescription for my new glasses, the doctor totally botched my prescription. Once it was filled, I can't see anything. I knew something was off when I looked at the power of the bifocal. It has NEVER been that high. Their "correction" left me seeing things cross-eyed. Trying to get back in to get this prescription corrected and they wanted to charge ME. Took some doing to get that fee removed. They FINALLY called me back with another appointment, however, I've made another appointment with my regular optometrist. My NEXT cataract surgery will be done somewhere else. BTW...mine is the first and only review for the Toledo office. You will notice that they have several locations in Ohio and Michigan. Look at all the reviews before making a decision. You will find that many are saying the same things at the locations where they went.

Fortunately, I chose NOT to be a patient of theirs, quite by a dumb mistake on their part. Went to…read morethe office just on a whim, and spoke to one of the office people who told me to have my records sent from my former ophthalmologist , and then they could schedule an appointment. When they received the records, I went to the office to schedule, only to find the door locked, lights off, but the "open" sign hanging. From the parking lot, called the toll free number for some information (thinking they might be out for lunch at 10:30 AM) . The CSR, who barely spoke English, called the branch on their private line, and told me that "no one answered" DUH! She offered no other information. Why the individual offices don't have their own numbers is beyond me. I took these two red flags as suggesting a shady practice, and scheduled with a different opththalmologst!

I've seen Dr Tao for 2 yrs after many long waits and spending 100 k and promised you will see…read moremuch better IDid not! I was doing these procedures to avoid having painful injections . Then I had to go back to getting them. For me topical gel pain meds that go on the top of eye when the meddle goes deep into your eye does not work.He stated it's not painful I have people from 7 to 85 That get them and they don't think it is painful ,but if you want to scream go ahead I don t care. When l asked him for pain meds or something else he said my insurance does not cover it . It also was painful at the injection site for 10 days I saw Drs at the Cleveland clinic and got a pain shot first and then injection. Much better and one day recovery Now how do you explain that he could not get them to pay another one could ? Also during the other appointment they said he did some questionable work Now it s up to you if you go or not.

Great professional, kind, caring, cool, good listener and excellant at explaining things. Plus very…read morefriendly staff. Sometimes a bit of a wait.

Karen, at front desk check in was unbelievable rude. She added unnecessary obstacles that resulted…read morein my children's appointment being canceled. My husband had brought the kids to the appointment when this happened. I called to speak with the office manager, Megan, about the situation and she hung up on me.

Please don't go to this organization! The eye appointment was fine. Everything from there on out…read morewas by far the worst Customer Service I can recall having in quite some time. There is nothing about them that will accommodate anything for you. One person tells you one thing and another person tells you another. My prescription was incorrect And getting help has been ridiculous. Not to mention rude people at the desk just terrible. Perhaps you'll have better luck, but really , will take that chance when there are far more professional places to go!

My husband and I went here, and we seem to be a bother to the technician. The doctor was better,…read morehowever, when we left we both had dilated pupils and wasn't informed that the sun would effect our ability to drive. They never offered us sunshades. The trip back for both of us was very unsafe. If that wasn't enough we went and got the prescription filled and it seems like the prescription is not correct. We will never go there again. People who don't like ALL the public should not be in business to work with the public. I tried calling the office to get a PD (pupillary distance) which is normally part of the prescription and they didn't have it. Totally disappointed with the service.

The wife and I just got home from our appointments with Dr. Kopan, We have been seeing Dr.Kopan for…read moreover twenty-five years. His staff has always treated us very professionally and politely. In our opinion, we have always felt we have been in very good hands with Dr. Kopan's knowledge and professionalism.

Excellent people and service. Great doctors. Highly recommend them if you need optical care.read more

I have seen Dr. Orgel ten times and he has been great. Very professional and extremely…read moreknowledgeable. The support staff also does a great job and I highly recommend Dr. Orgel.

My mother has macular degeneration. These people are very nice to her. They take their time, and…read moregive her a thorough going over everytime we visit (about once every six weeks). My mother is almost 80 years old, and sometimes has trouble following their instructions, but they work with her until they can give her the best possible care. The staff is nice, and competent from the opthamalogists down to the office workers.

The Best Eye Doctor I have ever had. Office and staff so nice and Professional. Every test I had…read morethey explained everything in detail. I will be back