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Lubbock, TX

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Behavioral Innovations - ABA Therapy For Kids with Autism

5.0 (1 review)
Open • 8:00 am - 6:00 pm

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7 years ago

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Crown Point Health Suites - Our spacious therapy gym with all the equipment and staff for a speedy recovery

Crown Point Health Suites

3.2(25 reviews)
0.7 mi

Some of the nurses are good, some of the CNA's are good but basically very lazy. They have to be…read moreasked to change the sheets, sometimes they will sometimes they won't my mother went 2 weeks before her sheets were changed. Their food is HORRIBLE! Short people get the best care. If a med aid calls in on a short term house they pull from long term making them wait on their meds. My mother is on meds that need to done at certain times and when they pull the med aids she does not get them the way she should. I have been actively looking for another facility to move her to.

My experience with this facility was extremely disappointing. My grandmother was here for…read morerehabilitation and also has dementia. Throughout her stay, Annie Mendoza treated both my grandmother and our family with very little respect. Whenever we needed assistance, she often rolled her eyes or made us feel like we were inconveniencing her. During my grandmother's two-week stay, she wandered out of her room without our knowledge. We were not informed until the following day. At that point, Annie told us that a family member would have to stay with my grandmother 24/7, which we did not believe was an appropriate or acceptable solution. It felt like we had to fight to get even basic care and assistance for my grandmother. When our requests were finally addressed, they were often met with a rude attitude. We also spoke with the director, Gloria McGinnis, regarding our concerns. Unfortunately, we felt that our concerns were not taken seriously, and no meaningful effort was made to address the way some staff members interacted with patients and their families. On a positive note, Blue and Rhonda provided outstanding care. They were compassionate, attentive, and genuinely seemed to care about my grandmother's health and well-being. We are very grateful for the kindness they showed her. Based on our experience, I would not recommend this facility to families seeking compassionate, respectful care for their loved ones.

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Crown Point Health Suites
Crown Point Health Suites - Beautiful dinning room in the Diamond House

Beautiful dinning room in the Diamond House

Crown Point Health Suites - The outdoor therapy courtyard our guests love to use on beautiful sunny days

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The outdoor therapy courtyard our guests love to use on beautiful sunny days

Lubbock Advanced Physical Medicine - The Lubbock Advanced Physical Medicine team.

Lubbock Advanced Physical Medicine

3.7(7 reviews)
5.1 mi

Went here through college and always had fantastic treatment & excellent bed side manner. They all…read moreknow what they're doing and I've never seen a clinic so busy so clearly they're doing something right!

I would give this office zero stars if I could. Several of the staff members were nice enough, but…read moreI was repeatedly harassed by one of the technicians. When I expressed my concerns to the management, they chose to take a defensive stance and treated me like I was making it up stating "no one had ever complained before". The owners/management were clearly more concerned about protecting their reputation than objectively addressing my complaint. I pre-paid thousands of dollars and they refused to refund any portion of the services rendered despite my dissatisfaction with the experience. After a considerable number of back-and-forth emails and phone calls, I was finally able to make arrangements for them to refund the remaining balance I had pre-paid. They had well over a week to do so. To add further insult to injury, when I arrived to pick up my refund, the office manager Barbara treated me with a NASTY attitude and still had not written my check. I was forced to sit and wait for 20 minutes while the staff member I initially had the problem with made sure to parade around me menacingly to the point where I felt so uneasy I had to leave and wait outside. The reason I went to this office in the first place was due to all the positive reviews I found online. I wrote a negative review about them on a different website yet now their entire Indiana office's profile has been taken down from it. I now see that a possible reason this chiropractor has all good reviews is because his office takes down profiles showing negative ratings. My therapy was cut short and it took several communications over a month from the time I complained to get my money back. I am made to feel like this was intentional. I originally went to this place at a level 10 pain and because they hijacked my money I was left in a state of daily pain while I waited for my refund so I could afford to go to another clinic. I blame this in part to Barbara's dismissive and vindictive attitude. I had to completely restart my therapy from the beginning with half as much money at another clinic. My experience with this place was a complete waste of time and resources that still leaves me feeling angry and cheated months later.

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Lubbock Advanced Physical Medicine
Lubbock Advanced Physical Medicine
Lubbock Advanced Physical Medicine

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Behavioral Innovations - ABA Therapy For Kids with Autism - occupationaltherapy - Updated October 2026

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