At the moment there is a change in upper management, so everything is hectic. There are some…read moreamazing nurses and CNAs who are employed there, but the care that is truly needed is not being met due to staffing shortages. Also the pay rate needs to be increased, as the saying goes...you get what you paid for... the current employees are not being paid what they are worth. They do the best they can, which is all they can do.

Best of care for our mother. Dedicated staff. Caring…read more Attention given to the needs of each person.

They really came through for my family when we needed it the most!! The staff is amazing and…read morecompassionate. I would recommend New Century Hospice!!

My wife was on hospice with New Century from Oct. 2013 until May 2014. They had an aide that came…read more5 days a week to bath and dress her while she was living at home, and a nurse to check her vitals twice a week. They we wonderful. They provided a wheel chair, a stand alone commode and a very good air mattress when we moved her to a facility. The social worker help set up the move and the nurse arrived to help with the transition. The same services continued at the care facility and they set up the medicine with the facility staff and provided the medicine. At the end they provided a oxygen generator for her comfort. They provided grief alleviation and overall were as good as it gets. Have no experience with any other Hospice group, but don't think any would be any better, and probably inferior. H

Sherri and her team of wonderful caregivers are the best in the business! I cannot even imagine,…read morenot having these people in my life. Expert care, compassion, warm personalities, oh and did I mention EXPERT CARE for my mom before she passed and now for my dad, have been the standard from the very first phone call my brother and I made to Sherry. We feel extremely blessed to have found this company!

Hand in Home Care came to our rescue. We had hired a company which was recommended from the rehab…read morefacility which my dad was in after a fall. this company was a nightmare. We found listing for Hand in Home Care thru google. We called and Ms. Burrows spoke with us and came out and met with our family asks us what we needed not told us . The caregivers have all been wonderful and dad looks forward to seeing them. i would recommend her company to any one who needs care for a family member. They helped with care for dad stuff around the house even picked up some things we didnt have the time to go get.

My mom is here, we were the first resident at the home, they just opened up and her doctor…read morerecommended the place. I live in Tennessee and actually drove down to Granbury to do walk-thru at several other facilities, some of those were nice, some not-as-much. I actually recommended another facility since I didn't know of Mercy Homes at the time. Through some errors in communication with the family, I ended up driving back to Granbury from Tennessee to specifically do another walk-thru at Mercy Homes. My mind was already made up with the other facility, but I wanted to entertain the idea so I came down. Boy I'm glad I did. There are some major major bonuses to this place during the walk-thru that I really liked and appreciated. A.) My mother is very in tune with nature and likes being outside, the other facility I was looking at didn't really have that option. And the version of it that they did required nurse intervention to allow the resident outside to the porch if desired. That's not the case here, there's a secure back-yard that my mom has full access to, and now they are putting up gates to allow resident access to the adjacent house (which is being opened up as the next home in this complex). She can go out there whenever she wants to, and will be able to securely go to the next house as she pleases. No place I went to offered any level of this openness. B.) The staff ratio is outstanding, of course we were the first resident, but each home will have just a few residents with 24/7 staff on-site in that home. My mother was rather 'complicated' when she got there, attempted runs and escapes, and the staff dealt with it fantastically while adjusting medications. They got her balanced out and she was back to being my mom again! I have a feeling that other facilities might have given up on her and just tried to get her to rest. I cannot stress how appreciative I am that the staff here took the time to figure out what my mom needed, they found it and she's now doing great! C.) My mom absolutely loves it here now. She still have pretty obvious dementia, but she's happy now and laughing about it, having as good a time as she can while dealing with this disease. She told me she's worried about being kicked out now since she's doing so well, I told her that's not going to be a problem and not to worry about it. Lol. She loves the staff, they've become friends and legitimately likes hanging out and living at the house. Family came in last week and we all went by to pick up mom, went out to dinner, Bob's on the Square for karaoke night, and a movie. At the end of the night, she's telling us she wants to go back home to Mercy. The staff has no issue now with all this. Absolutely astounded to see the turn-around in my mom, she still has her diagnosis, but she's now living life again and enjoying it. Seriously, you are doing yourself and your family member a disservice by not having this place on your shortlist. When people figure it out, these rooms are going to go fast. SUPER glad we got in at the beginning.

The workers are caring and the houses are very clean. They get 3 meals a day along with snacks.read more

I've worked in ER for 10 years and I've encountered all types of nurses of all styles and…read moreexperience. This nursing staff is one of the happiest, most helpful staff I've seen in a long time.. The care they give is phenomenal. The building is always clean with no bad odors, which is sometimes hard to find in a nursing facility. I would absolutely recommend this facility.

Husband (60s) was here for rehab. Care here is hit or miss. Jake and Justin were amazing. The girl…read moreMA, (withholding her name), was not. My husband needed help getting to commode. She was busy and said that he could soil himself and she would change him. Every time he needed assistance when she was on duty, she never answered the call light. Sent employees looking for her and they could not locate her. I had to assist him myself. My husband has always handled business himself, but after 3 days here, they put him in diapers. Nursing is so-so. My husband had a bandage put on his arm so tight that when I came in the next day, it swollen to twice it's normal size. Speaking with administration over any issues, they gaslight you and make it sound as if it is you, not them. The business admin acts like he has a medical degree and doesn't even have all of his facts straight. He gets about 10 minutes of rehab a few times a week and only once a day. The food sucks (I tasted it). Even a lady down the hall was yelling for help. She called me into her room when I walked by and asked me to help get her out of that place.

These people are amazing! They're taking care of both small…read moreand big things! Their professionalism shows up every day! Thank u guys

I went to urgent care and saw Janice after having a virtual visit with my primary provider (I am…read moreout of state right now or I would have went in person to my provider) , where the provider suspected a staph infection and recommended antibiotics. When I got there, no one took my vitals -- no temperature, no weight, nothing. When I saw Janice in person, she completely ignored that information, barely looked at my skin, and insisted it was pityriasis rosea -- even though I explained that my boyfriend and my cats had the same spots. She brushed that off and told me it wasn't contagious, which made zero sense. I had to push back and practically fight just to get the prescription I needed. Once I finally got the medication, my skin started clearing up the next day -- proving my original provider was right. Janice was dismissive, defensive, and unwilling to listen. I wouldn't recommend her to anyone who wants to be taken seriously or actually heard. 0 stars if I could.

What could improve at Texas Oncology Cleburne / Doctor Sandhya Bejjanki :…read moreThe quality of care if given. Compassion for patients. Communication skills. Being open to patient suggestions concerning treatment. Unfortunately, I had a bad experience with Doctor Bejjanki in Cleburne Texas. Don't know if it was lack of experience, dealing with the diseases that I have which are hemochromatosis and polycythemia vera. Even though I ask in person and with a letter to explain the lack of treatment (phlebotomies ) and why I received a letter stating the doctor did not want to be my oncologist anymore. I have never heard of such a thing. I then requested my medical records and was told when I find another doctor not affiliated with Texas Oncology that they would send them to that doctor. Though they did send only 2 records of only 2 days I was in their office. Makes no sense to me. After this I went to outpatient labs at Huguley hospital and had a phlebotomy procedure done which was extremely needed! I can not recommend this doctor but you may have better luck and I wish you luck. Blood diseases are not to be taken lightly, there are a lot of side effects and I stay ill most of the time since I have too much blood. I pray daily and have faith things will improve. Note: The ladies at front desk and nurse were very nice and polite. I appreciate this !

I just moved to the area, so I switched over to Texas Oncology Cleburne. They are so kind,…read morephenomenal and checked every detail. The only recommendation I would have is for ALL the drs offices to get onto my chart so everything is linked!

Grace Hospice did a marvelous job with my wife's mother last days in our home. The nurse, Monya,…read morewas wonderful and the whole organization lived up to their promises they made when we interviewed different Hospice companies.