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Mattress Firm Aurora

Mattress Firm Aurora

2.2(6 reviews)
4.2 mi

My Step-Daughter purchased a queen mattress from here. When it was delivered I had issues noted…read morebelow: 1. The Semi Truck almost backed into my mailbox even though there were already two cars parked in the driveway and had to stay on the street. 2. Instead of taking the Mattress out of the box in the back of the truck, they pulled the box out of the truck and pulled the mattress out of the box on the street. Even though there was plastic on the mattress, the mattress should have never touched the street. They then rotated the mattress (on two sides of the mattress) on the street before they picked up the mattress. The street was also wet and the plastic is NOT waterproof. However, I personally would have rejected the mattress at the door as soon as it touched the street. The mattress was no longer new at that point. 3. Once in the door, the Truck Driver took off his shoes, but the other helper did not. Please keep in mind that the ground was wet and had tracked on the hardwood floors and the carpet going up the steps and did not take ownership of this. I called the store and reported this and stated that my wife and I need a mattress, but it won't be from them.

I went into the store in Aurora to purchase a mattress to be delivered to Florida. They told me…read morethis was not a problems. I placed my order but I asked before placing the order about the space underneath. I was told there was 13" underneath and shown a model in store. I was also shown a written document showing this was the clearance under the bed. I was very specific that I needed to be able to store under the bed and if I did not have this clearance I did not want it. I was assured several times of the clearance. When the frame arrived it had 7 inches of clearance. I immediately called and spoke to a different sales person who said she would look into it and get back to me. She did call the next day saying my sales person Angelo was out but they would get back to me. I have never heard another thing from them this was a total bait and switch to get me to make a purchase and the product I was told I was getting is not what was delivered.

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Mattress Firm Aurora
Mattress Firm Aurora
Mattress Firm Aurora

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Bedrooms Today - furniture - Updated May 2026

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