I had an amazing experience at Harris Furniture. Kathy was my main representative and she was…read morefabulous. She was extremely attentive and knowledgeable and was quick to find answers to things she was unsure about and wanted to just clarify. She worked with me further over the phone to save more travel to and from Jones. Mr. Harris, himself was available and attentive as well and worked with Kathy to give me what I feel was a good deal in the furniture I purchased. In my opinion, you could not ask for better, especially during Covid when home furnishings are in shortage. Great Job Kathy, Mr. Harris and also I believe Sarah who helped also. I'll be beach! We aren't done!!!

My husband and I went in looking for a certain piece of furniture. We had it picked out and asked…read moreif we could get it any cheaper. The salesperson said that we looked like the type to ask and said that's why they run sales and said we wouldn't get it any cheaper any where else. We left. Drove down the road a little ways and not only got it cheaper but name brand and higher quality!!!! Sorry but We won't be back.

We came in to buy furniture and no one asked us if we needed help or anything. I could understand…read moreif they were really busy but they weren't. So we left, It's a shame that some people still judge by the color of a person's skin.

I recently posted a review online. I wish to add a comment that Michelle from the Gamble Claims…read moreteam agreed to reimburse me for the repairs to my chairs. That is an honorable thing to do, and I appreciate it. It has been a long frustrating process, but I attribute most of the delay to poor support from the manufacturer.

Buyer BEWARE of Hank's/Franklin furniture products. For approximately 7 months now and numerous…read morecalls and emails, we have been trying to work with Hank's to resolve an issue with a $1,000 upholstered couch that was delivered Aug. 2024. Around 1 1/2 years, with very little use, the upholstery started sagging in the middle over the nail- head trim. After denying our initial claim, we were told it was a manufacturer issue. We then consulted an independent furniture expert, with over 30 years experience in the industry, for a second opinion. After showing him the photos, he immediately said that couch is too long to just have feet/supports on the ends; there should be center legs/supports. As of last week, after calling again (because Hank's has only returned 2 calls over the past 7 months), we were told they would be sending someone to add center support and it could be done on site. When asked about repairing the upholstery, we were told they would have to check and call us back. Never received a returned call; just received a text to set up a repair time. We finally spoke directly to the repair company today and asked about the repairs. We were told the upholstery repair was not approved. Called the Jonesboro store and left a message. Blake, the store manager, called back and left a voicemail explaining the manufacturer denied the claim and they were only adding center support as a customer courtesy. Returned his call and spoke with Blake. He stated the manufacturer denied the claim and was aware the fabric would give over time due to use. (Hmmm...probably because it lacks center legs to support the weight in the center of the couch?! So they KNOW it will sag over time!!) When asked who the manufacturer was, he said Franklin. We asked for their contact information and also to be contacted by someone at their corporate office. He said he would try and get Franklin's contact. We purchased this Franklin couch from Hank's; however, they are not willing to stand behind what they sell or address this issue with the company who made the couch. Unfortunately, they are leaving us, the customer, in middle and with a $1,000 defective couch!!

Great in store service, communication and delivery. We've bought many things throughout the years…read moreand have always been satisfied

Do family and friends write reviews for this place? Total incompetence. You have to wait weeks to…read moreget things and when you do, the people they hire to bring in your furniture are the worst. My kitchen table is damaged. No refund was given. They did not communicate when they were going to arrive. There are too many furniture stores to deal with people like this. An absolute horrible experience will never set foot or buy another thing from this place. When they put things together, everything is flying around in the house and outside. Please take my advice go somewhere else

Bought a sofa for my son's upstairs bedroom about a year ago, and the delivery charge was $120…read more Went back last week to buy a bed for the same room. The bill of sale quoted the same delivery charge of $120. I specifically asked if the $120 included assembly and was told it did. When the delivery arrived, the charge suddenly went up to $180 because it was being moved upstairs (to the same room the couch was delivered to). We were only told this AFTER the components had been carried upstairs and unboxed and were then told we could pay the $180 or it would be left unassembled. I called the store who tried to tell me I'd have to work it out with the delivery company (MY contract is with Cleo's; Cleo's is the one with the contract with the movers). I was being held hostage, so I paid the $180, but called back and spoke with Brad to ask for the regional manager and was told there are no regional managers -- I could only deal with the store. I knew that was an outright lie, so I called the store in Little Rock, who took my info and said the regional manager would return my call. A while later, I received a call from Brad saying they'd cover the $60, but I'd already paid it, so he said they'd issue a refund. It's been a couple of days, and no refund has been issued, and the regional manager has never reached out at all. The purchase was fine, and the furniture is good, but their business delivery practices are fraudulent. I won't be shopping Cleo's again. Over a month now, and I've never been issued the promised refund.

Decent antique stop. Nice variety and very fair pricing. I'd recommend making a stop if in the area.read more

excellent I had not been in for two years...to my delight…read moreit's fantastic clean, and so many vintage accessories a pleasant experience indeed gail mcdonald

Don't buy furniture here if you want it sooner then 2-3 months. Just canceled our order for a…read morecouch after waiting just over month. Simple to move on. Found the same couch elsewhere, for a bit more, but got it in a week.

Love Big Lots!!! This location was easy to access from the highway and parking lot. Great…read moreselections of everything. Only complaint would be that several items failed to have prices, and we would've likely purchased more on this trip if we knew what some prices were. Nice kid in the furniture section did ask us if we needed help. Cashier scanned my 20% coupon, and we asked if we could also use our military discount and she added our military discount, but when we got home our military discount was on the ticket, but not our 20%.

They have very reasonable prices on there furniture with very good hours, get ahold of them!read more

Do you want a huge monstrous furniture store full of sofas, recliners, tables, and home furnishings…read morethat you can buy and take home? This isn't it. In a nutshell, this is how it works... You look, you pay, you wait 3 weeks for them to deliver (very expensively and required) to your door. If you don't pay for the outrageous delivery and pick it up yourself, you forfeit the warranty. Pretty good scam they got going. They also get to use your money while you sit on nothing, interest free. The sales girl that took my order was very nice and knowledgeable but somewhat pushy on making the sale (this is actually what sales is supposed to do, right?) It is a nice store to visit and it gave me the opportunity to sit on something I might like instead of blindly ordering online. I finally got my order, and it took only 2 times to get it right. The first order was wrong and I refused delivery. The drivers said they will inform the company and I'll get a call. No call. I waited a week and nothing. So I call and find that nobody knows anything about it. The manager said he would look into it and call me right back. No call. After a few days, I call him and we finally get to hash out the correct configuration of the order. He said he would try to expedite the order and call me back with a delivery date. No call. I call them, yet again, and find out that it will be the full waiting time of 3 weeks for the replacement order. That makes 6 weeks (a month and a half!) waiting for my delivery. The manager said he could waive the delivery charges to make up for some of it and after the delivery, I called to inquire about that. He would look into it and call me right back. No call. The delivery guys backed into my driveway half running over a large planter. I called Customer Service (which is a big joke) and they gave me an email address to write to. I sent an email complete with pictures. No response. So I called the store manager again and explained the situation and sent him the pictures with description. No call, no response. Today, I called and happen to get my original sales girl (Katie) and I think I have hope of some resolution. Maybe SHE should be the manager. There is a big boatload of unhappy dissatisfied customers out there that will never ever buy from Ashley again. I wish I had done my research beforehand. Check out reviews and do some research before committing your money. Corporate will not help, corporate doesn't care. How they can claim to be number one, I'll never know. Fun fact: I have AT LEAST 10-15 phone calls into this. I didn't know it was going to be this much work to spend my money! I love my sofa and I really hope it doesn't break because of poor craftsmanship. Yes, I actually can say something positive here. What people want and need is a furniture store that actually sells furniture that you can load in the pickup and take home. The big big stores (like I found in San Diego) can do that. You find something you like, they punch it in and see if they have it in stock which most of the time, they do. You get to take it home and actually use it.

Went to Ashley's furniture store here in Jonesboro, AR to buy a new sectional we found one we liked…read morepaid almost 4K for it & had to wait a little over a month for them to deliver it. They brought part of it this afternoon we asked the delivery drivers where the rest of it was at & was told it was on back order & to contact the Ashley store here. The delivery drivers left quick & didn't stick around for us to inspect it before they left & after looking it over I see why they didn't. It has stains on the back on 3 pieces & the bottom of it has what looks like waves in the material. The part of the sectional they brought was new or supposed to be new. We went straight to the Ashley store told them what happened & showed them the pictures & told them what we were told & come to find out the two guys who delivered it are liars. I don't know what happended to Ashley's Furniture but they used to have some really nice stuff that lasted but it doesn't seem that way anymore.