I had an excellent experience at City Mattress in Coral Springs. My friend and I both purchased…read moremattresses, and I also bought an adjustable base. Our salesperson, Doug Spring, was outstanding from start to finish. He was knowledgeable, patient, and really took the time to help us find exactly what we needed without any pressure, and my friend and I both felt we received an excellent deal! The next day I needed to correct the delivery address, and the Store Manager, Kevin Bryant, helped me over the phone. Kevin was very professional, friendly, and quickly took care of everything. Both Doug and Kevin provided exceptional customer service. I highly recommend City Mattress and want to thank Doug and Kevin for making the entire experience so positive.

I bought my second mattress from City Mattress, although at a different location. I still received…read morethe same great service. They have a very good selection of mattresses. They are at all price points. Quite a few are on the pricier side. I was able to find a mattress that was not at the high or low end. I would say it is midway and I am happy with it. I sleep well and am i.pressed with the speed of delivery. The delivery men were respectful of my home and were careful. They also arrived within the promised timeframe. Overall, this was a great experience.

Wow what a great find. First we love the mattress we bought from them. We bought the one from…read moreBiscayne, the Disney cruise line mattress. Great store and even better people. Big thank you to Beds Best Bargain

I just want to thank you for such great customer service Marvin you werel great !!!…read moreThank you so much For putting my couch together it looks great

Will and Allen were fantastic! First time mattress buyer and they were so helpful. After going…read morethrough the survey and laying around we finally narrowed it down! Will truly was a gem to work with! Thanks for the extra ZZZ's

Excellent customer service in store and quick efficient delivery. Highly recommend, satisfied from…read morebeginning to end with the service received.

They get 2 stars for a few reasons (although I would've given them 2 1/2 stars just because I…read morefinally got a partial refund) Yelp won't allow that and A-OK did not fit my experience. I purchased a full sized set (mattress and box spring) for a 13-year-old. I was in the process of moving and had the new mattress sent to my new apartment to be set up so that I wasn't moving it myself. They out sourced the delivery guy - and he put the bed together and I made a comment that the mattress was larger than the box spring and he said the mattress would "fluff up" and this was "normal." I should've refused the delivery right there! It is a very comfy memory foam mattress but there was at least an inch extra on every side of the box spring. A full-size mattress should fit on a full sized box spring. The only thing in that room was a bed and the tv. We never moved it from the place the guy put it. Barely 24 hours after we got the bed there, and after only 1 night of sleeping on it, there was a loud crack and the box spring broke. The company was closed on Sunday so I called them Monday morning. I called and spoke with Irina, who told me I couldn't have a refund, all sales were final. She also said I should've done my "due diligence" to know that the mattress/box spring didn't match because they didn't buy the box spring from the manufacturer, they used a generic full sized box spring. She said it wasn't her job to tell me that. My receipt said "set" not generic box spring that won't fit the mattress... The said that in order for me to get a replacement box spring (which they promised they would have delivered first thing Tuesday Morning, I would have to pay for 1/2 of the delivery cost, or I could come pick up the box spring myself, or I could go through the manufacturer. They were being nice and handling the exchange so I didn't have to talk to the manufacturer. . When I said the box spring didn't fit the mattress, it was sold as a set, they wanted me to measure the box spring and the mattress. They should know the dimensions of the mattress/box spring they sold. So after several calls back and forth, a guy from the place called me to tell me their manufacturer sent the wrong box spring. I told him right then and there that I had found the website for the BBB and was I was reporting them. I was tired of the runaround. I did get a call back from them - and eventually, after hours and hours of aggravation, they refunded the money for the box spring and the frame. They were willing now to eat the entire cost of delivery They also gave me the option of a refund on the box spring and the frame. I chose the refund. I asked when their delivery person would be coming to pick the two items up and was advised that "it wasn't worth the money for them to pick up those items and I could just dispose of them." In her reply to my BBB complaint Irina made it sound like they were helpful on the phone but it wasn't until I said I was putting in a complaint did they say that they would refund my money. I updated my dispute since they did refund a small portion of my money but I wouldn't buy from them again. I wound up ordering a frame from amazon with great ratings and haven't had an issue. I'm pretty sure that she won't be happy with this review. The fact that they did finally return some of my money is the reason she got 2 1/2 not 1 star - but the service wasn't even worth a 3. That and the fact that she blamed me in her response to the BBB for "breaking it myself" when she never even sent anyone out to look at the box spring to see why it broke. I will say that the pillows we got there were fantastic - and if the service was better, I would've gone back to buy more... but I won't shop there again, and I won't recommend this place to others.

I got a mattress they told me retailed for $2,800 for $600. 4 months later i'm still sleeping on a…read moresuper comfortable supportive mattress. Great place.

Love the service that i was given, it was fast and sample. I am very satisfied with the mattress…read morethat I purchased. I went, I chose a mattress, I paid and got delivered the same day

Fantastic experience. My wife and I saved a long time to buy a quality bed. We spent far less than…read moreanticipated at Mattress Depot. We stayed well under our budget and purchased a beautiful king size bed. Memory foam Mattress, Frame, Box spring, and 2 memory foam pillows delivered and set up 2 hours after purchase. They even hauled away our old bed. The owner answered all our questions and let us try every model in stock. We will be customers for life.

The store has great selection of brands and Ricardo provided great customer service. I had to…read moreexchange one of mattresses since it wasn't as firm as I wanted and Ricardo made the process easy. Great products, price and service!

Very dishonest company and don't stand behind their product . Return mattress after 2 weeks cause…read morepillow top detached and was like a hill on mattress. Second time find that they sell rewrapped mattresses or used product . Inside was a used egg crate cushion . All dirty and it had a pattern that didn't match nothing this matresss. Bought it for my son thinking it was a great deal to find it was from a old used mattress. I called and they said ! You have a receipt. It was 3 months ago . You have it in computer but of course they said we dont keep info . But I forgot they worked a deal if I paid cash instead of card . It's a scam company

Terrific experience with the guys at Mattress Xperts. We were in excellent hands with Bob who was…read moreknowledgeable, helpful, patient, nice, and as a bonus, hilarious. After much deliberation, and Bob's guidance, we settled on the perfect mattress for us. Bob gave us a great deal which included pillows and mattress protector. The mattress was delivered a couple days later, and the delivery guys were prompt and friendly. We love the mattress and truly appreciate the help we received from Bob and the Mattress Experts team! Highly recommend them for anyone in need of a mattress!

Please support this family owned business! Mike was wonderful, very knowledgeable, kind, great…read moreservice, no pressure, found me the perfect mattress to suit my budget and right fit for my size and issues. Thank you Mike!

My wife spent over $12,000 for mattresses and pillows on Black Friday. And then she paid extra for…read moredelivery ($100, I believe). The delivery was made by a contractor in an unmarked truck... neither deliveryman spoke a word of English. They called me from my communities' front gate and I could not communicate to them. They could not understand how to get by the gate (by entering a series of numbers... even when I read them in Spanish). Once in my townhouse, they could never explain anything. After they left, I struggled to register the warranty. The serial numbers were supposed to be attached to the mattresses; I saw never saw any. I later saw two long numbers on stickers (serial numbers, I assumed) pasted on the warranty page. Of course, I didn't know which number pertained to which mattress... and one number was a couple of digits longer than the other. Is this the service for which one spends so much money? And for the record, I tipped them $25 each.... it wasn't their fault, it's the fault of Mattress Firm. last note: In my haste to put on my flip-flops and drive out to the gate to assist them, I slipped and fell on my tile (see image...). This would not have happened if they spoke English. I've never encountered such a circumstance. I wasn't sure what country I was in.

My boyfriend and I were in need of a new mattress but were unsure of what type to get. Our first…read morestop was at this mattress firm. They had a wide variety of a selection. The prices were a little high for our needs but the service was wonderful. A gentleman named Johnathan helped us and I recommend him for his knowledge and approach in helping with your mattress search.