I rarely leave reviews like this, but the way this situation was handled was unacceptable…read more My boyfriend purchased a king mattress, an adjustable base, and two pillows from this Mattress Firm location. He was actually very happy with the initial sales experience and his purchase. Unfortunately, everything changed once it was time for delivery. He took the day off work specifically to be home for the scheduled delivery. When the delivery team arrived, the adjustable base was already broken before it even came off the truck. The driver actually called my boyfriend out to the truck to show him the damage and told him, "Don't tell them I showed you." Obviously, we were not accepting a broken adjustable base. We contacted the store around 11:00 AM to figure out how they were going to replace it, especially considering he had already taken an entire day off work for this delivery. From there, we spent the ENTIRE day trying to get an answer. We spoke with the manager, Clifford, and instead of showing any urgency or concern about fixing a problem that was completely outside of our control, he seemed aggravated that we were even asking what Mattress Firm could do to make the situation right. At one point, his response was essentially that they couldn't give us a discount, and our options were to either pick up the replacement ourselves from the warehouse in Miami or cancel the entire purchase. Excuse me? We weren't asking for "free stuff." We were asking how Mattress Firm planned to make this right after delivering a BROKEN product, causing someone to lose a day of work, and leaving us without something we had already paid for. And why would WE drive to a warehouse in Miami to pick up an adjustable base when we already paid $100 for delivery? My boyfriend told him he wasn't interested in canceling the mattress he had just purchased and was happy with, nor was he going to pick up an item that Mattress Firm was paid to deliver. Clifford then told us he would check with the warehouse and call us back. He never did. We continued calling throughout the day trying to get an update. Eventually, we found out that Clifford had left for the day without ever calling us back. I do want to specifically acknowledge the assistant manager, James, because he continued following up with us and genuinely seemed to be trying to figure out what was happening. Unfortunately, he couldn't give us answers because he wasn't getting the information he needed from Clifford either. Finally, at approximately 8:15 PM (more than NINE HOURS after we first contacted the store) James called us back and told us there was no adjustable base available and the earliest they could deliver one would be Friday. So after taking the day off work for today's delivery, we're now supposed to rearrange our schedule AGAIN and wait another 2-3 days because Mattress Firm delivered a broken product and spent the entire day failing to resolve it? Had this been handled with urgency at 11 AM when we first called, there may have been other options. Instead, we were given the runaround until nearly closing time. And somehow that's STILL not everything. The two pillows we purchased were never delivered either. When we mentioned the missing pillows to Clifford, his response was essentially that he wasn't worried about the pillows because we could just come to the store and get them. Again, why are we being asked to drive around picking up items that were supposed to be delivered with an order for which we already paid a delivery fee? Mistakes happen. Products can arrive damaged. That's not what makes this a one star experience. It's the complete lack of accountability and urgency AFTER the mistake happened. We're now left with an expensive king mattress sitting on the floor, a broken adjustable base that was never delivered, two missing pillows, a wasted day off work, and no replacement base for another 2-3 days. The difference between a bad delivery and a bad customer experience is how a company responds when something goes wrong. Unfortunately, the way this was handled, particularly by management, turned what had initially been a positive purchasing experience into an incredibly frustrating one. James, thank you for at least continuing to communicate with us and trying to help. But the overall handling of this situation has been completely unacceptable.

Still hunting for a new mattress, bright and early I met with the sole employee, Kanitta, in the…read moreMattress Firm showroom. Over forty mattresses of various brand name companies line the floor of this Davie store. Kanitta explained some bedding options including their ten year warranty but I was smitton to the BeautyRest Black California King - it was so soft. The Queen was only on display for $4,000.00, but need to physically see and touch the king before paying out much more than that. During my mattress hunt, I noticed that most showrooms due to the price of sqare feet, do not have kings on the floor or maybe only one or two at most. They do have a "Value Zone" that provides discounted mattresses at the rear of the store. No sale today and the hunt continues.

I really dislike shopping of any kind and I really did not want to mattress shop, but alas, I had…read moreto. I went to Mattress Firm and the prices were way out of my budget. I considered a bed in a box but I'm picky so want to try it out. I went here and the owner (I'm sorry I don't have his name. That's my bad) was so helpful. I really wanted what I wanted and he showed me a few and I found one I loved. Delivery was made next day (today) and I can't wait to sleep on it. Great transaction and less than half the price of Mattress Firms cheapest mattress.

Looks like this place is out of business. Stopped by today and sign out front belongs to a church.read more

I needed a mattress delivered asap & I started calling around but then I read the five star reviews…read morewritten by my friends, Michelle F and Nola F, so I knew exactly who to call. Thank you ladies for sharing your fantastic experiences; and this is just another reason why I love Yelp so much. I trust my friends opinions & I knew if they had great experiences then chances are extremely high that I would have a positive experience too. I called the store & spoke with both Jose and his manager Caroline. After explaining my situation, both of them rolled up their sleeves and made next day delivery happen. They called the warehouse and had my Saturday delivery moved up to Friday. I called them late afternoon on Thursday and delivery was moved up again to an early morning drop off. The window they originally gave me was 9am-3pm. Imagine my surprise when my phone rang at 7:15am the next morning and the driver said he will be there between 8-9:30am!!! We purchased a Simmons Beautyrest mattress and boxspring set. The price was a little high but when you factor in the free delivery, it all balanced out. We also bought a mattress cover which was fairly priced. They were kind enough to waive the $29 removal fee too. Jose and Caroline are rock stars in my book. I did the transaction over the phone and they made it so easy. I was told delivery went well with no hiccups. The driver also called me to let me know he arrived and I also received an automated text once delivery was made. Something I appreciated was I never had to question the delivery status. The line of communication was open from start to finish; text, emails, phone calls; you name it & they had it covered. Hands down, this was a great experience. Jose and Caroline are true professionals and their level of customer service was top notch. I am blown away by their motivation to expedite everything and incredibly thankful for their help. Sorry, no pictures because I wasn't there. If you are shopping around for a new mattress, definitely give City Matress a try.

I just received my new mattress from City Mattress and am so pleased. The delivery drivers were…read moreright on time. I was given a three-hour window and they got here right at the beginning of the assigned time. They were very pleasant. So was Carolina my sales associate. She was so helpful and provided a lot of honest and useful information. My Mom had a great experience here so I knew I would come here too when I needed a mattress. The showroom is so open and airy. It is not like some of the other mattress places where it is very cluttered. The showroom at City Mattress is very modern. They offer free delivery and if you ask nicely, free removal of your old mattress. I HIGHLY recommend this store. It was a seamless experience and they have a variety of brands and prices for everyone who is looking for a mattress.

There is a reason almost all the reviews are 5 star reviews. I didn't bother to read the one 4…read morestar, I'll just guess that person doesn't get how 5 stars work lol. Anyway, I can't say enough nice things about this place. Adam, the owner, is super easy to work with. I had done my research, and the leg work myself before even reaching out to them. I had gone in and tried various mattresses in Mattress firm so I could get a feel for them before heading his way. I suggest everyone do this as his place saves you money partially because he doesn't have a giant showroom floor with 100 different beds set up to spend money on. So, go check out the ones you think you're interested in at the big box stores. Then, give him a call with the ones you've narrowed down. once you've picked the best deal, swing by his place, he'll get the mattress for you if you want to try it one more time and then bing bang boom you make the deal and save a ton. I had an issue, but, it wasn't their issue. I tried a comparable tempur pedic mattress in the store, but, the one he had that was close to what I wanted was a version made by tempur pedic for costco. So, I didn't get to try that one out. So, when I got there to his place, he got it ready for me, I did a quick lay down test and we did the paperwork. problem was, because it's hot out and hot in the area where the mattresses are, the foam reacts differently. So, I sank into the bed like I wanted. Problem came later that day (yes, we were able to get same day delivery) we got everything set up. His delivery guys were very nice, quick and clean. They got it setup and later that night we went to sleep on it. It was not as soft as it was in the warehouse. The foam softens in a warm environment, but the house is not that environment lol. I gave it a night, then I gave it a second night. Both nights I woke up in the middle of the nigh with that feeling of, ugh, I think I made a mistake and I can't be stuck on a bed that's not comfortable for me. So, I called Adam and explained my situation. I asked what, if anything, we could do about it. He mentioned how at the stores a bunch of people have tested out those beds that have likely been on the display floor a while, so they don't always have the same feel. So he gave me an option for another model of Tempurpedic. The price difference was fair considering I have to have a crew come back down to deliver another mattress and remove the current mattress. So, to boil it down to the part that might interest you the most, the prices. I priced out the Tempurpedic Luxe Adapt king size mattress and the adjustable base. Most places will charge between $7,698 to maybe $8,198 Mattress Joint came in at $2,950 (and that's with both deliveries (the original and the swap out one) plus it covered removing the old bed and box spring. I will haggle in most of the places I go to, because that's the new yorker in me. However, I will say this... Don't bother haggling. He's going to give you a great deal, it's not worth nickel and diming to save $20 or $50 you're already saving a ton, don't be that person. also, keeping in mind that he and his wife are a mom and pop place, consider paying cash. It saves the businesses on having to pay credit card processing fees (even if the card is linked to your bank account) They're saving you a bunch already return the favor and let them save by not paying processing fees.

I had the good fortune to learn about Mattress Joint, a family-owned long-established business with…read moreexpertise in all things "mattress". The owner Adam already had provided me with very helpful information, such that I was almost certain I knew what I wanted before I arrived. I was greeted by Adam's lovely wife who said Adam would be with me momentarily. Adam and his team then arranged for me to try the several mattresses in which I was interested, before I decided on the Purple Restore Premium. The experience from start to finish was superb -- and I truly felt like a valued customer throughout. This was followed by prompt and perfect delivery the next day -- we couldn't be happier. I'll take the superior expertise and service, coupled with pricing that can't be beat, over the large chains and their fancy showrooms. Not to mention how nice it is to experience the old-fashioned family owned business where the customer comes first. Mattress Joint is now our one-stop destination when we need a new mattress.

We purchased a mattress around Memorial Day weekend and had an excellent experience from start to…read morefinish. The salesman took the time to have me try different mattresses and asked about my sleep habits--side, back, or stomach--which really helped in choosing the right one. He gave us fantastic deals and even followed up with additional research, securing us an extra discount. Delivery was just as smooth. The team arrived on time, wore foot coverings, carefully removed the old mattress, and brought in the new one without any issues. Overall, a great experience--highly recommend!

On Sunday, we came in looking for a mattress for my move, and we were so glad we stopped by…read more Immediately upon entry, we were greeted by staff and taken care of. Our salesman asked us specific questions about our sleeping patterns to give us options that matched our sleep profiles. After looking at a couple of mattresses, we decided on one and made the purchase. I did not feel pressured or rushed to buy anything, which is a HUGE plus. The salesman took his time to know what we wanted before giving us options. I am so excited about our new mattress, and I highly recommend anyone in the area stop in and check this place out! They also have great financing options available!

I purchased a mattress from Yonatan Montoya. It felt wet/moist and something seemed very weird…read moreabout it. I had to repeatedly text him until he responded that he'll give me a refund without any questions. He already knew what was up! This fraudster is selling used mattresses. They attempted to wash from inside out but a purple mattress has that silicone filling that doesn't dry well and that's how this sleazy business became very evident. I had unzipped it only to find such horror... all these holes, mold, and signs that it was heavily used. Never again!

SCAM took my deposit and never delivered or answered phone / Email or offer up. Ghosted me after…read moredelivery date .

I bought my second mattress from City Mattress, although at a different location. I still received…read morethe same great service. They have a very good selection of mattresses. They are at all price points. Quite a few are on the pricier side. I was able to find a mattress that was not at the high or low end. I would say it is midway and I am happy with it. I sleep well and am i.pressed with the speed of delivery. The delivery men were respectful of my home and were careful. They also arrived within the promised timeframe. Overall, this was a great experience.

I am so happy that I went to City Mattress in Coral Springs, and have Kevin Bryant take care of me…read more Kevin was not only knowledgeable on all the different mattress's but helped us to get the right one for us. Kevin went out of his way and definitely made the shopping experience easy. Delivery was the next day, and they were on time and setup was perfect. I love my new adjustable Tempur Pedic Bed, and my back loves it too. Top notch all the way!

Another spacious mattress store providing major brands at decent prices (under $3k) compared to the…read morebig commercial stores at a much higher price point. Pillows and sheets are offered too and the best part was $35.00 local delivery of your new mattress including removal of your old mattress. The sole employee was super relaxed and professional.

Whatever you do DO NOT shop at this location. (Davie location University Drive). George is a very…read morerude and nasty man. Trying to resolve a problem is impossible and the owner and George could not care less about you. Once you buy, don't think for a minute that if you have a problem that someone will help with the problem. You are on your own. Again, George is the only employee in the store. Having a problem with the purchase, George offered to have the owner call me. After waiting 5 days, I called George to follow up since I had not received a call from the owner. The response I got from George was "I told him the situation and faxed the information to corporate and whatever he decides is up to him". Before I could say anything more George hung up on me!!! As of this post, I have not heard anything from either the owner, David Crone, or George. Guess I am on my own.The bed itself is horrible. I got a "hard" lumpy bed when I specifically made it a point and made it clear that I do not like hard beds. I was told by George in order to help break in the bed is to walk on the mattress every night for 30 days to break up the gel in the mattress!!! I DON'T THINK SO!! In addition, the mattress height is higher than what a California King mattress height should be which presents another problem. They would not take back the mattress even though I offered to pay for the delivery back to the factory and pay a fee. Chances are if you have a problem, you will get hung up on or get attitude in the store or because they got your money you will not get the decency of a phone call. Maybe that's why nobody is ever in the store. Customers don't like RUDE obnoxious sales people and "owners" who don't give a damn. You have been warned. $2300.00 down the drain.

The store has great selection of brands and Ricardo provided great customer service. I had to…read moreexchange one of mattresses since it wasn't as firm as I wanted and Ricardo made the process easy. Great products, price and service!

Very dishonest company and don't stand behind their product . Return mattress after 2 weeks cause…read morepillow top detached and was like a hill on mattress. Second time find that they sell rewrapped mattresses or used product . Inside was a used egg crate cushion . All dirty and it had a pattern that didn't match nothing this matresss. Bought it for my son thinking it was a great deal to find it was from a old used mattress. I called and they said ! You have a receipt. It was 3 months ago . You have it in computer but of course they said we dont keep info . But I forgot they worked a deal if I paid cash instead of card . It's a scam company