Had the worst experience with this company. Waited 6 week for my bed which was fine. On delivery…read moreday got a text at 11am stating they would be there at 2pm. At 11:30 got another text that the bed had been delayed and would not arrive for 3 more weeks. When I called to cancel the order they offered me $300 which I declined. Told them I wanted to cancel. They sent me to the next person who offered $600 to not cancel. I said no and here comes person #3 who offered me more money and I finally told them I did not want the bed. Took 8 days for them to refund. I would never recommend this company.

From the owner: At the Burlington, NC Sleep Number store, we're improving lives by individualizing sleep…read moreexperiences. Only Sleep Number mattresses allow you to adjust each side to your ideal firmness, support and pressure-relieving comfort - your Sleep Number setting- for the deep, restful sleep you both deserve. The Sleep Number bed is the only bed available with SleepIQ technology to track and optimize your sleep. You can complete your sleep experience with the exclusive Sleep Number bedding collection, from cozy warm comforters to pillows individualized to you. Visit the Burlington Sleep Number store where one of our Sleep Professionals will help you find the right Sleep Number bed to help you sleep better. For more information, please call or go to our website. Know better sleep. Only at Sleep Number.

delivery team refused to remove my old bed and refused to leave my new FULLY PAID for bed. I'm…read moreconfined to a wheelchair and am unable to remove the old bed, Jamie is well aware and assured me that it would be done, after 4 hours of lies and refusing to deliver my bed they refuse to issue a refund on my card the delivery people were rude, unprofessional. refused to wear a mask or to allow me time to call their office AS SOON AS JAMIE REALIZED I WAS PAYING CASH RATHER THAN USING THE CREDIT I WAS APPROVED FOR THE QUALITY OF SERVICE PLUMMETED AND THE LIES BEGAN.

These guys are professional and very friendly. They went out of the way to help me out. I would…read morerecommend them to my grandmother.

This store has great prices and lots of different beds to choose from. They have standard spring…read morebead to memory foam beds to hybrid beds with various kinds of firmness. I really enjoyed speaking with the associate at the store and we ended up buying a queen hybrid bed with the quilted top, we absolutely love our bed and will go back in the future. If we need another bed. Please check out this place when you're looking to purchase a bed.

I LOVE MY BED! Thanks to the assistance of Jason I was able to purchase a great bed. Jason made the…read morebuying process quick and painless. For a small fee he ensured my bed would be delivered same day. I greatly appreciate the quality of the mattress and the quality of service

On top of the nonexistent customer service, I bought frozen butternut squash from this Target and…read morelater realized it was expired. Please check your food sections more carefully -- this shouldn't happen.

Came in for brow products and all the aisles are clearly marked incorrectly and I was unable to…read morefind anything I needed. I found two brow stations that had zero brow products. I can say that the pharmacy is great and they always get me squared away. Parking was a mess in the rain. People without tags or placards took all the disabled spaces. Of the 10+ only one had a valid permit to park there so I was left way out to walk in the rain. I did not interact with any staff except the pharmacy.

Me and my husband were needing a new mattress for a while now. We planned on spending the afternoon…read moregoing from shop to shop. Little did we know within the 30 minutes we had a new mattress. Our salesman Donnie was amazing. He worked with us and let us really feel the mattresses. We didn't feel like any bit uncomfortable. He asked all the right questions and it made us feel like he understood what we were looking for. As for price you can't beat it! He showed us the expensive ones and then we worked down to our budget. It was just perfect. Definitely have our business in the future. Thank you.

We came in today and looked for deals and Angela was so helpful and gave us the best deal possible…read more Would recommend this place to everyone looking for a good mattress and a good deal

A Masterclass in Customer Service: Jason at Best Buy University Drive…read more It's not often that a visit to a big-box retailer leaves you genuinely impressed -- not just satisfied, but floored. Yet that's exactly what happened during my recent experience at the Best Buy on University Drive, thanks entirely to one exceptional employee: Jason from the Geek Squad. From the moment I walked in with what I knew would be a complicated return, the atmosphere at this location felt competent and welcoming -- something I've come to expect from this store. But what happened next elevated the experience into something altogether rare. Jason, a manager-level team member sporting the telltale black shirt, took charge of my request with a demeanor and expertise that were nothing short of remarkable. My return involved two separate orders, fragmented refunds, and items that needed to be updated and addressed in different systems. Anyone who's ever handled a layered return at a large retailer knows this isn't a five-minute fix -- but Jason never flinched. He approached the entire process with an ease and professionalism that made something complex feel seamless. But what truly set him apart wasn't just his technical mastery -- it was his poise and customer-first demeanor. At no point did I feel like a burden, rushed, or confused. In fact, while juggling my return, Jason simultaneously managed to assist three other customers at checkout without missing a beat. That level of multitasking -- paired with top-tier communication -- is something you simply don't see very often. And just when I thought the experience couldn't get better, Jason took the time to walk me through the benefits of the Total Tech membership. As someone who works in partnerships and national engagement every single day, I can confidently say: Jason is the kind of brand ambassador you want representing your company. His breakdown of the membership's value wasn't pushy or rehearsed -- it was informative, tailored, and rooted in a deep understanding of both the customer's needs and the brand's offering. I signed up on the spot. While my overall experience at this Best Buy location has always been positive -- professional staff, clean layout, and fair pricing -- Jason's level of expertise set a new benchmark. In comparison, many employees seem siloed in their knowledge -- TVs versus computers versus mobile -- which is understandable in a store with such wide inventory. But it does raise concerns when the default response is "someone else handles that." With Jason, there was no pass-the-buck attitude -- just proactive solutions and ownership. This man has reportedly been with the company for eight years, and I would argue he's not just an asset -- he's the standard. If he's not already running the store, he should be. His approach embodies everything customers hope for but rarely experience: knowledge, warmth, agility, and results. If Best Buy is serious about delivering elite customer service, Jason should be at the forefront of their training programs -- because what he delivered today was nothing short of retail excellence. P.S. I may be mistaken, but I believe I also saw Jason performing a security check at one point when I was working with David at the register, just something I observed, this guy is exceptional and I hope Best Buy treat them like he is. He's the type of representative, who provides an experience to the customer that would absolutely ensure the customer is loyal to Best Buy (especially the university Drive location) and I expect to return regularly (as a new home owner and overall new resident to Burlington, NC!)

Justin and Marcus had excellent customer service! We appreciated their help with product selection…read moreand will be returning soon for all of our electronic needs!

Please be extremely careful before choosing to purchase a mattress from this location. The salesmen…read morehere recently sold my husband and I a mattress that was defective, and then the store refused to allow us to return it. The mattress was entirely soft in the middle, and folded us up like a taco during the night. When I explained this defect to the salesmen at the store, they initially claimed that I would have to wait 30 days to make a return and then finally attempted to claim that their store offered no refunds. Based on this, I had to file a complaint with my credit card company. These two gentlemen at the store were truly uncaring, and repeatedly lied about the quality of their store's merchandise and about their sales policies. BEWARE before buying here.

I went to t mobile nxt door and lost my wallet left it in the parking lot the man there called me…read moreand told me I left my wallet and everything in it they kept it for me and never took anything out they are very sweet men I am so glad they also helped my mom get a bed and box spring and frame for a amazing price and they are very patient and kind and sweet and I am totally gonna come back to them the two men are very nice service was outstanding both gentlemen were very helpful and we walked away smiling and happy

I ordered a table from here a month ago. three people set it up and when they were done it was…read morewobbly. they didn't even check to see if it was stable before leaving and then I got back less than I paid for, for my refund.

Bought a full bedroom king size set recently, showed up to get the bed, which wasn't dissembled so…read morehad to do it myself and lug it out myself might I add. Whilst I'm in the middle of this they're asking me to sign the paperwork. So we get it home and as I'm putting it together, we noticed that the head board frame was not built properly from the manufacturer. So I called the company and spoke with a customer service rep who wouldn't help me out at all and even tried to get me to pay for missing pieces! We forked out over $5K for a set which was missing pieces and they DID NOT help us sort this out! I will never buy anything else from this company again!