We love shopping at your business in both Graham and Burlington. Your stores are always full of beautiful high-quality products, a wide selection of unique items and staff is mostly pleasant.
However, I was reminded why I don't shop there more this past weekend. It absolutely dumbfounds me as to WHY you feel the need to charge people a 4% surcharge for using your debit or credit card??!! And when I mentioned it to one of your employees they seemed completely dumbfounded.
I was raised on a small family farm and have run several different businesses. I understand how accepting credit cards eats away at your bottom dollar. But, unfortunately, that is the price we pay for owning a small business and the ever changing modern times. Especially now, MOST people do not carry cash! They certainly DO NOT carry hundreds of dollars in their pockets for the unexpected or planned out trip to your business! You do other things as a small business to help absorb the credit card fees, instead of penalizing your customers. Your prices are certainly plenty high enough to absorb some of these fees.
And if your credit card companies are charging you too much, perhaps it's time to switch to a more affordable solution.
So to charge us for buying annual flowers, vegetable plants, perennials and shrubs locally from a smaller family-owned business rather than some place such as Lowe's or Home Depot. Then penalizing us by up charging with a 4% surcharge seems a bit harsh. In fact, wrong.
Instead of shopping with your stores, I'll be supporting your competitors including Living Landscapes, Inc., Rock Creek Supply, and more. And steering clear of your business for this reason alone. The businesses I mentioned are more than happy to take my debit card or credit card and not charge me for it. Since, I spend hundreds, if not thousands every year on flowers, vegetable plants, mulch, and landscaping supplies. read more