This Hallmark has gotten better in recent years. Customer service is so much better. There's a nice lady, Rachel that's super friendly and helpful. The other ladies dryly speak when you enter the store. Rachel is the exception to lack of service. YOU SHOULD MAKE your customers feel welcomed. The main disappointment for me is the non existent black/ african American card selection. You can count on 1 hand how many they have available for purchase. I can go to the other Hallmark stores (city) Williamsburg, Yorktown, Hampton or Newport News and they have plenty in stock. read more