Very good staff. The doctor is very dedicated and gentle…read more They got right to work and there was no wait.

Don't go unless u wanna be dismissed as having gastro issues and then find out u had an ovarian…read morecyst rupture. When I first came in, I explained my symptoms to her since I also suspected I might have endo as well as having some symptoms align with obgyn cyst symptoms from online googling. However the entire time she kept asking if I had seen a PCP (I had) and kept saying my symptoms were gastroenterology related and not related to the reproductive system. When i told her about sharp pain in the pelvic area that comes and goes she said that it was nerve/muscle pain even though even mayo clinic says cysts cud also cause sharp instead of dull pain? She says dull pain wud be it instead. She also asked me about the area of the pain and I told her and she said it was too high but also..like how am I supposed to remember exactly?? Anyway luckily we at least did an ultrasound (altho she said its more so I don't have anxiety about this ) and we found a lot of liquid around that area which she says wud prob be rom a ruptured cyst. So I'm like well ok good thing u checked then?? And it wasn't gastro related like u kept implying that I shudnt have come here?? Don't understand why since im already there j rule out the just in cases without the dismissive parts... like I'm already here smh. Also office staff doesn't have a good system, there's nowhere to look at your patient notes and they literally ask to email your lab results to you or to call and it doesn't seem like there's anywhere to even look at your visit summaries or anything...

Eleven years later, and I'm still going to Dr. Basham for my annual exam. I travel well out of my…read moreway to see her. All my other doctors are in a different network. But she makes what can be a vulnerable, uncomfortable, and awkward experience as easy as possible. She's so nonjudgmental and practical. She answers my questions and takes time to educate me. Sometimes she even anticipates what I'm trying to express and helps out when I'm not sure how to say something. So grateful to have found a gem like her!

During the visit the doctor carefully reviewed my medical history and talked through possible next…read moresteps. The nurses were helpful and friendly, assisting with everything smoothly. The doctor seemed knowledgeable and made sure I understood what was going on. I left feeling like I was in good hands.

Dr. Nayak is very knowledgeable, patient, and truly takes the time to listen to his patients. He…read moreexplains things clearly and makes you feel comfortable and confident in your care. Highly recommend.

I had the pleasure of seeing Dr. Nayak for the first time last month for an exam and can attest…read morethat the quality of care & service was outstanding. Even though they mentioned they were short staffed, my visit went smoothly and I received my results fairly quickly. Typically these sort of visits make me slightly nervous but Dr. Nayak & his staff were extremely professional & welcoming. There was no discomfort whatsoever & he made sure to answer any questions I had. I'd happily recommend him to anyone looking for a new OB/GYN.

Dr. Hoang is great- very knowledgeable and professional. Her bedside manner is excellent, and the…read morestaff are efficient, friendly and incredibly nice. I had a very positive experience and would highly recommend Dr. Hoang and her team.

I've been going to Dr. Hoang for 7 years now, and I wouldn't want to go to anyone else. She's super…read moreprofessional, honest, informative and empathetic to my feelings. She answers all my questions (and trust me I ask a lot) and never makes me feel guilty. She walks me through step by step, sets realistic expectations, and provides the best bedside manners! Her team also contributes to the high ranking. They're always sweet, easy to communicate with, and provide fast service when it comes to booking or rescheduling appointments. If ever you're looking for a OBGYN Provider, I can't recommend Dr. Hoang and her team enough! They're the best! Thank you so much Dr. Hoang, this review doesn't do my experience with her and her team justice!

Dr. Shin is an exceptional OB, and I would highly recommend her to anyone. As someone who tends to…read moreoverthink, I truly appreciated her calm confidence and ability to make clear, timely decisions. She is incredibly knowledgeable, compassionate, and easy to talk to, which made me feel supported throughout my pregnancy. I recently delivered twins, and my experience with her was so positive that I would gladly work with her again for a future pregnancy. I have complete trust in her care and am very grateful to have had her as my doctor.

# They take the liberty of canceling your appointments even without your confirmation!!!…read more If you ever want your doctor's appointment to be canceled, even without your knowledge, then you are in luck, and the Doctor's patient service manager takes all the credit and liberty in doing this. Personally, I don't know the doctor, but I saw really good reviews for her and her team. Thinking that they would all be professional and provide an excellent diagnosis and service, I scheduled an appointment with her by calling Sutter Health's patient care line back in June this year for a UTI/Vaginal discomfort diagnosis. I got very frustrated when they cancelled my appointment today (10/4) for the one I had on (10/6) without even asking for my confirmation. They called me around 11:30 am while I was still in an office meeting, and even before I could hear the voicemail and respond, I got a message on the Sutter Health app saying that my appointment had been cancelled. My husband and I kept calling the Los Altos office from noon to 3 pm to find out why and how they could proceed without my confirmation. We just kept hearing that the manager was still in her "lunch". Only after speaking with patient relations was I able to connect with the relevant person. The staff member (Betty) who spoke informed me that they had the right to cancel my appointment without my consent, and I should be aware of all the conditions related to OB/GYN that Dr. Shin would diagnose. We found these comments to be unprofessional and rude, lacking empathy for me. Additionally, in the reason for cancellation, they mentioned that since I have already established my patient care at another facility within Sutter Health, I should go there instead. This seemed absurd, as I had already scheduled an appointment with the Los Altos center earlier in June. How can a patient be expected to be aware of all this information? Isn't this the duty of a patient relations manager? In the end, the staff sounded a little rude and even said, "I know you have a patient relation number, and if you want to proceed with the grievance, go ahead." This kind of attitude in health care is unacceptable, and it is not fair to cancel a critical appointment without a patient's consent. My right as a patient to reasonable continuity of care, advance notice of appointments, and participation in care decisions was violated. I request that the Sutter Health Patient Care Team investigate this matter so that, in the future, no one can end up in a similar situation.

I've been a patient of Dr. Aung for over 10 years now. I recently saw her for my annual appointment…read morea few days ago, and I couldn't be happier with the care I received from her. She always has my best interests at heart. I can always message her with questions and get a timely response. Since I'm getting older, she recommended I get my hormone levels checked, which I thought was a great idea. I've noticed changes in the past year and I'm not sure if it's due to peri menopause. The hormone levels will help determine if what I am experiencing is truly peri menopause. Dr. Aung is an excellent gynecologist and I trust her. She has excellent bedside manners and is so kind and empathetic. She includes me in the decision making and listens to my concerns. I appreciate that she is thorough with her assessments and makes me feel comfortable and at ease during my exams. I love the new office location at the Sutter Health Palo Alto Medical location on Samaritan Drive. I can get my lab work done there as well as imaging and even vaccinations. I'm very lucky to be under her care.

I see the positive reviews. I called several times over the past month to make an appointment…read moreduring business hours but had no luck. Yesterday, someone finally picked up only to inform me that she is booked up and I can call next week. Maybe I am being too hopeful but I will give it one more try. Are there any other options?

Dr. Adrouny and Kara are the first people in the medical field who have compassionately listened to…read moreme when I say I'm in pain or something isn't working for my body. I have spent many years being dismissed by medical professionals when it comes to chronic pain. The office is fun and very professional. I love the front desk staff because they actually remember my face and are very friendly. I appreciate the personal touches around their office that speak to who the providers are beyond their practice. Kara is the provider I've seen the most so far. She is so gentle, kind and knowledgeable. Thank you! Can't wait to see how the new office transforms over the next few months. You all rock!

I had a very disappointing experience with Dr. Adrouny's practice. My initial consultation was…read morerescheduled multiple times over the course of several months before I was finally able to see her. Unfortunately, just a few minutes into our appointment, she was called away to attend to an emergency, leaving our consultation incomplete. Despite this, I was still charged a copay. I requested a virtual appointment for the following week to make up for the incomplete consultation, however, I never received an appointment reminder, and on the scheduled day, no one contacted me for the consultation. To my surprise, when I checked the patient portal, the appointment was marked as completed, with documentation indicating that the doctor had spoken with me which was entirely false. I have since requested a refund but have yet to receive a response. While I understand that emergencies arise in healthcare, the repeated scheduling issues, false appointment documentation, lack of communication, dismissiveness, and failure to address not only my health concerns but my refund request are unacceptable. It's unfortunate that a practice meant to prioritize women's health and well-being has left me feeling that compensation takes precedence over our lives. Healthcare should be centered on compassion and healing, and sadly, that was not my experience.

I wish Dr. Anderson was my OBGYN since pregnancy, but she wasn't accepting new patient for treating…read morepregnancy at the time (about 4yrs ago now). I was in labor for 4 days. They tried everything from induction to breaking my water. But my baby was just too comfortable to come out. Mind you, I was going for all natural so I wasn't given any type of epidural anesthesia for the first 3 days. Until day 4, they wanted to try the maximum amount of induction medication and worried that I wouldn't be able to handle it, so I was then given epidural. One of the doctors broke my water on day 3 evening, hoping it would trigger the baby to go down more, but unfortunately didn't do much. Dr. Anderson came and greeted me on day 4; I told her that I recognized her because I was trying to get her to be my pregnancy OBGYN. She was the most caring doctor throughout the 4 days I was there. She came check on me as she promised every hour. She came in to let me know that she was performing a C-section for another mom so it would take longer for her to come back to see me. Then, she came right after she was done. In the evening of day 4, she recommended C-section because it was almost 24hr since my water broke, and the baby might be too big to come down any further any time soon. I asked if she can perform the C-section for me - although she was time for her to go home, she said yes and promised to be there for me. I agreed with the C-section and they started to get the surgery room ready. Dr. Anderson talked and explained every step throughout the surgery. My baby came out perfect and she was weighing at 9lbs. Perhaps that's why she wasn't going down. Again, how I till this day, wish I saw Dr. Anderson from day one of my pregnancy or my labor. I really think that my experience would be a lot better than it was. I recommend Dr. Anderson for all the moms out there.

I had less than ideal experiences my last two OBs so I wanted a new one for my pregnancy. After…read morereading countless reviews I found Dr. Anderson and to my luck she was taking new patients. She is one of my favorite doctors I've ever had. She was so patient with all my questions and never made me feel rushed which was such a relief- it's never fun when a doctor makes you feel like an inconvenience. She is so knowledgeable, would be thorough when answering my questions and go through all my options. She is friendly and always made me feel like a priority. I live about 45 minutes away but it was totally worth it to drive that far and I couldn't be happier with the care I received throughout my pregnancy!

Dr Kendrick is really amazing, she specializes in HRT , Dr K takes her time and explains everything…read more I have been a patient for over 4 yrs

I was a patient at this office in October 2025 and received a bill in July 2026 (8-9 months later)…read more I tried calling the billing office multiple times with no response to why I was billed. I also called the clinic office and they could not provide me any details. I would not recommend this office due to their billing practices and lack of transparency. Edit: I was told I was billed for a "service" that required a copay by my insurance. The "service" was a quick question that took a couple minutes to answer/explain. I understand medical billing is complex, but I felt deceived that asking a doctor a question related to my visit resulted in additional copayment without my knowledge or consent, and I was only informed 8-9 months later. It is unfortunate and saddening that the medical system has created a system where patients can be taken advantage of where asking a doctor questions during an appointment can result in unexpected costs.

This office is amazing! Dr. Faryno and her staff are very attentive and understanding. I have…read morebeen with a few different GYNs and she is the BEST I've had yet. She has helped me try to figure out a couple of things I've been battling for several months. She is very understanding, caring, and LISTENS. When she realizes something is painful to the patient, she apologizes for her having to do what she's doing. She is the BEST in my opinion!

Dr. Faryno is a wonderful OB/GYN. She is a straight shooter who says it like it is. She has taken…read moreme at a drop of a hat when experiencing bleeding in pregnancy. I have gone through a miscarriage, two healthy births and one unhealthy twin birth, and for all of them she has shown up magically. Having said that, if you are in the waiting room and she has a patient who needs her at the hospital, your appointment will get moved. I don't mind because I know that is what she did when I needed her most. I also LOVE her staff.