They were professional removing our gazebo and hot tub. Great communication, prompt and efficient…read more Would definitely use them again

Recoup removed a hot tub from my property. They were timely, professional, and left the area very…read moreclean! Will definitely be using Recoup again.

Not trustworthy. Tried me to sign over on work without any clue on the costs. Didn't measure…read moreanything needed for flooring.

My home's well pump plumbing ruptured while I was away causing significant damage to my first…read morefloor. This company coordinated with my insurance company to complete the flood mitigation phase while I was away. They were the company l chose for restoration as well as some elective improvement. They did a remarkable job during the pandemic and I really couldn't be any happier. If you have a choice with your insurance company, I would recommend that you choose them. Shane was the primary worker on my restoration and elective construction and he did an exceptional job and was considerate while working at my house.

In March 2024, I had Mike come out to repair my kitchen ceiling from water damage. He was quick to…read morerespond and reasonable with his cost. Im happy that I chose his services because he was very thorough and communicative throughout the whole process. He inspected my kitchen for mold, replaced my ceiling and crown molding, and painted everything for a smooth finish. Mike was very professional, honest, and a pleasure to work with. I would not hesitate to use him in the future!

Michael is fantastic--I highly recommend him. He is responsive, honest and trustworthy. And his…read morework is fantastic. He replaced drywall in our basement after a flood and took care of mold that had grown as a result of the clean up not being done properly by Servpro. He is taking on several other jobs for us and we will hire him anytime we have a project without hesitation.

Every situation is different and your experience with Class One may be different than ours…read more Based on the insurance estimate, our restoration from a garage fire and interior smoke damage was expected to take approximately 4-6 months to complete. With our project, the majority of work was completed after about 8 months, which was the longest that the insurance would permit our rental housing to be paid. We moved back into the house before some of the final work had been completed. Looking back, scheduling could have been done better to keep the project moving and on schedule. As Class One was a new company when we contracted with them, some sub-contractors had to be vetted and eventually replaced, which added time to the project. Some of the sub-contractors were not of the highest quality or dependable, which led to some of these being replaced during the project. These are the pains of a new business that is growing and expanding. The warranty period after job completion is one year. We had some communication breakdowns during the contract period that led to confusion regarding what was covered under warranty. This was eventually resolved. The owner will work closely with your insurance to insure that all areas that need addressed are included in the restoration.

We had water damage in our basement. Mike and his team were super fast to respond and communicate a…read moreplan! As a big family with pets and telecommuting work schedules, we really valued that all the workers were respectful, on-time, and knowledgeable while in our home. Would definitely recommend for any restoration needs!

A tree fell in our house causing extensive damage. Keystone came right out and made temporary…read morerepairs in order to preserve our house. They gave us a quote for complete restoration and worked with the insurance company to resolve the situation. They are honest, respectful, competent and they do good work. Unfortunately at a later date we had another similar incident. Once again they came out and saved the day! If I use a contractor more than once you can bet that I am happy with them. They surmounted extreme challenges during the pandemic to make us whole again.

A plumbing disaster in my townhouse destroyed flooring, walls, and ceilings on two levels. I'd…read morebecome a long-distance landlord due to circumstances so it was important that I find a trustworthy contractor to rebuild and Troy and Keystone didn't disappoint. I chose them based on good Google reviews so wanted to pass it on here too. The crew was courteous, easy to work with, and did great work. We had to work with two different insurance companies and they made this seamless as well. Great experience considering the reason.

While removing carpeting we found what appeared to be mold. I jumped on yelp and received a reply…read morefrom Phill, the owner, looking to help us out. He was able to get us set up with one of his technicians, Josh, who came out the next day. Communication from the top down (Phill & Josh) was excellent. Josh walked the area with me and explained what he would be doing. After confirming the issue he proceeded to seal off the area that he'd be working in and started working. After 2 days he cleaned up and I was ready to get in and put new Sheetrock up. I did find a little more while working on an area and contacted Josh who coordinated with Phill to stop by and check. He arrived the next day and not only took care of what I found but opened up a wider area and treated that was well to give me peace of mind. I normally do not write reviews often (or long ones) but they definitely deserved to have the experience out there. Thanks again Phill and Josh!!!

I would NOT work with this company... charged for work that was not fully completed. We did not…read morerecieve an invoice of work done until weeks after. Paid for service and still found mold in our basement after 8+ weeks of time on the project. Left materials in the front of our home for weeks. Compared to the standard of other companies they seem to cut corners. They still did not find the source of the leak or where mold is coming from

A plumbing company made a mistake and flooded two of our classrooms. Shawn B. from ADR showed up…read morewithin an hour and made me feel at ease. He was nice, knowledgable, and very helpful. I would gladly call them again if we would ever find ourselves in this same situation.

Service 1st has been really great so far! Scott is absolutely amazing if you get him as your…read morepainter! A fantastic personality and loves to sing while he's painting. What a wonderful man! Kayla has also been a gem to work with.

Wonderful customer service. John was able to repair damage from movers that other restorers deemed…read more'unrepairable'. Highly recommended!

They responded to our flood same day, set up fans and dryers, and sent Brian to do an estimate…read more Unfortunately, we had a third party insurance company to deal with. It took 3 weeks to come to an agreement, but after the Wright restoration guys started, it was smooth sailing! One day, Bill came with his 14 year old son Logan, who had gotten his working papers. I can't say enough good things about them. They work all day long, take no breaks, and are super polite and careful. The job turned out beautifully! How much do we admire a dad who teaches his children how to work? Way to go, Bill! Even my husband was telling people" these are the people that you want". He is very hard to impress! Thanks to Sunny and the whole team!

After a fire at our neighbors' home caused damage to some of our property, Mike and Craig arrived…read morewithin 24 hours. Their quick response was a huge relief during a stressful time. Mike kept us informed with weekly updates on the progress, which made the entire process feel transparent and professional. From start to finish, the team was responsive, thorough, and easy to work with. We're very grateful for their help and would trust them again without hesitation.

Communication with the guy in charge from the office was terrible. He never returns calls in a…read moretimely manner, have to call numerous times for him to finally return a call. He made me feel as my house was of no concern to him and it gets done when he has time to get to it. Very unhappy with them and do not recommend them at all.