We were traveling through South Dakota in July, pulling an RV, when my DEF pump decides to go out…read more It's a Friday afternoon around 3:00 when I called Wegner Auto to see if they could help. Keith, the service advisor, was able to find a willing technician to stay over long enough to check out our problem. The technician diagnosed the problem, found the part in stock, and he had us back on the road in just over an hour! It's customer service like this that counts, and their people are the ones that make their business outstanding. You were a blessing to us!

sell you parts that don't work then charge you $35.00 restocking fee. so they know parts no good…read morebought still reselling so they can charge someone else for a part that doesn't work. what a scam. Buyer beware.

Service Recovery or the actions of a company to recover from a service issue is the most important…read moreaspect of customer service. I would like to compliment Gateway Ford Lincoln in Pierre, South Dakota for doing one of the finer jobs of service recovery I'd seen in my days as a consumer. I've observed in my times patronizing this dealership that the staff is very much focused on customer service. They greet their customers quickly and in a friendly manner in the service area and go out of their way to accommodate schedules by providing rides to work or to the dealership. Their cost for service is reasonable and competitive with other dealerships. Last Friday, I had an oil change done on my Ford F-150 pickup. It took a short time and I received a call to retrieve it when finished. I drove the pickup home and used it over the weekend. On Monday morning I noticed that there was a pool of oil under the pickup. I opened the hood and saw that the oil filler cap was sitting on the battery. It was accidently left off when they were doing the oil change. I checked the oil levels right away and found that there was no oil showing on the dipstick. The interior of the engine compartment was covered in oil and was a real mess. The next morning, I went to the dealership and told my tale. Scott, the Service Manager, was quick to respond. He apologized profusely, dispatched a couple of technicians to my home located about 12 miles out of town, put oil into the vehicle and drove it back to the dealership where they did an extensive cleaning, inside and out. When they were done, they returned it to my home. There was no damage, the problem was fixed and the vehicle returned to my home in better condition than before it went in for the oil change. Anyone can make a mistake like the one I experienced but success is measured by how the dealership responds. I'll give them an A+ for theirs.

These guys were so great. My wife and I were driving cross country when our AC decided to die in…read morethe middle of a 100° heat wave. We called them up and they were able to get us in right away... And the problem took about an hour to fix and we were well on our way to our final destination. Everyone in the office was so kind and made us feel like we were locals. I would highly recommend this dealership to anyone Who lives close by or just passing by!

Capital Motors said they could replace my alternator for $400 because "They have to get the part…read morefrom down the street and pay their mechanics" ($120 of it was supposed to be labor). Do not go here.

I purchased a brand new car in 2009 from them, and more recently a low mileage used truck for over…read more30k. When I found it would not pull my camper I went to trade it at a different dealer and they told me that it had been damaged on the right side. This was a surprise to me as well as it never mentioned it. Yes the damage had been fixed but this still shows up on a Carfax report and I feel effects the trade in value. Also I found out the truck came from an auction in New Mexico . I know by law they didn't have to disclose this because the dollar amount was not enough where they have to report it by law. But I would have appreciated it being a long time customer if they had told me

From the owner: Willrodt Motor Company is proud to serve Chamberlain and South Dakota residents with quality…read moreChrysler, Dodge, and Jeep vehicles. If you're looking for a used car in Chamberlain, we can assist you as well. Come and visit us at Chamberlain, SD, to see our vehicles and take one for a test drive. We look forward to taking care of all your automotive needs.

I had a fuel pressure issue on my 2019 F350 that was related to the pressure regulator spring on…read morethe FASS fuel pump/filter system. The problem was resolved satisfactorily; however, it could has been done the afternoon they received the new spring from FASS instead of waiting until the next day. My biggest issue for not giving them at least 4 stars was the condition of the inside of my truck when retuned. There were muddy size 13 boot tracks all over the front sill plate, carpet, and carpeted floor mat on the drivers side! They obviously DO NOT put any emphasis on returning a customer vehicle better condition than when it arrived just as obvious is the fact they don't use disposable floor covers when servicing a vehicle; WHO DOES THAT!? I worked at a Ford dealer way back in the 70's, and would e got my butt handed to me for not using paper floor covers in a customers vehicle; can't imagine what the boss would've done for returning one with mud all in it. My F350 King Ranch IS NOT a pipe line or oil fiend rig!!! NOT A HAPPY CUSTOMER!!!

A huge compliment to the service department at Murdo Ford in SD. The other night my daughter and…read moreher boyfriend were driving her Ford Escape across country on a road trip when the vehicle broke down on I-90 in the middle of SD. They were able to call a tow truck (thank goodness for smart phones) and have it towed to Murdo. The next day Nick V. in the service department was able to get the part they needed ( a new alternator) and have it installed and up and running within a few hours. I was very impressed with the friendly and helpful service my daughter received at Murdo Ford. They were able to get back on the road and continue their trip. Thanks again to Nick and everyone else at Murdo Ford in SD. You all earned a 5 star rating, keep up the good work!! Ford is #1 for a reason, whether it's in a big city in WA state or in a small town in SD., Ford has the right people working at their stores.

I brought my 2008 Mustang in for a clutch job, and this shop went above and beyond. After calling…read morecountless mechanics within a 200-mile radius of the Cheyenne River Reservation, this was the only one willing to take on the clutch replacement--and I'm so glad they did. Not only did they do great work, they were extremely communicative throughout the process. Despite dealing with delays in parts and shipping, they stayed in touch and made sure the job was done right. What really stood out was the extra care they put in. I had unknowingly caused additional damage during a tow to a different shop, and they handled those repairs without issue. They even fixed the handle on the side of the seat and gave the car some much-needed TLC--small touches that really made a difference. The parking lot may be small, but the operation is solid, honest, and professional. If you need real work done and want people who care about your vehicle, this is the place to go. Highly recommended.

From the owner: DK Auto Repair provides auto repair ,engine, brakes, steering/suspension, electrical, heating/AC,…read moreand transmission services to the Pierre, SD area.