Great place. Knows the instrument and is a great guy to deal with. Strongly recommend, just make…read moresure you call first.

I took a vintage French alto saxophone and then a student model Japanese alto saxophone to John for…read moremaintenance and to fix issues a previous technician had not solved (and also created). John did well with the student model instrument. Unfortunately, the French alto saxophone was left in an unplayable condition; the octave key was not working. I had John take another look at it, but he seemed to just keep it at his shop for another week without doing anything. He also called me repeatedly to pick it up, even though I told him multiple times that I was out of town (I was away for a week, and he called as if I had left it there a much longer time). When I picked it up, he gave me a discount, but I should've been suspicious. I had had enough, so even though the octave key still wasn't working, I took it home. I later noticed a poor solder job and burnt lacquer on a key. When I took the French saxophone to a different repair shop, they fixed the octave key problem, solder, leaks, and adjustment issues he missed. The only reason I would give John two stars instead of one is that he quickly fixed the student instrument; however, I would not trust him with a vintage or professional instrument.

Very educated and knowledgeable staff about all things Cello! They were very helpful with my…read morerental and I'm getting ready to make a Cello purchase. Just trying to decide if I want a three-quarter or a 7/8 ladies cello size.

Wonderful rental experience with great customer service that went above and beyond when a case was…read morebreaking.

I went to Music Go Round after several unsatisfying trips to the big box guitar centers. I am…read morereturning to playing after many years so I can play along with my grandchildren like I did for my kids. I wanted to buy a guitar but have some problems with my shoulder and needed help selecting a size and style I could use comfortably. I got no help from the big box stores. I walked into Music Go Round and was immediately greeted by a friendly guy named Jeff. I explained my problem and Jeff showed me a variety of styles and sizes. When he saw how uncomfortable I was, he showed me how to hold the guitar like I was playing classical and it was a revelation. It took all the pressure off my shoulder. He brought me a variety of guitars without trying to upsell at all and I landed on a beautiful Alvarez Parlor size with all Mahagony top, sides and bottom. This guitar new at Guitar stores is selling for $1,100. I bought this slightly used guitar for 1/3 that cost. And, to top it off, the store has a wonderful dog walking around. So, if you want personal service, no pressure sales, and a great bargain on a great guitar--I would stop here. At least that was my experience.

I have had hit or miss experiences with this place. They have a great variety of guitars most of…read morethe time but the staff is sometimes sort of aloof. Perhaps they don't even realize it. I can't say they actively discourage me in any way. It's just that some of them have a hard time feigning interest. Maybe I'm just not a cool person. I dunno. Some other places have no trouble treating me like I matter, so perhaps it isn't just me. Perhaps I have been encountering an employee who doesn't like his job. Regardless, I keep coming in to see their incredibly good, constantly-rotating inventory. One time, I even sold an amp for them just by being myself, playing some pretty tunes on a nice little setup. A nice older gentleman walked up and complimented the sound I was getting then politely asked if he could buy the amp. We had a wonderful talk and then he bought it while I walked out the door. That made me feel GOOD. That experience has sustained me over a few of the more negative experiences with aforementioned aloof employee.

amazing selection of pedals, guitars, basses, amps, general equipment and more…read more staff know their stuff and are more than willing to help you out. everything is reasonably priced but they need to make a living will be my go to music store for the foreseeable future

You folks are as kind as kind can be. You reunited me with my beloved guitar! AND you were very…read morehelpful in terms of cables, picks, AND most importantly, a used distortion pedal. A bit of, more than obvious, info- hey bozo, don't leave your guitar in your car! I'm extremely thankful, the other Mark White

Terrific work on a vintage French alto saxophone and tenor saxophone. They were fast, and their…read morerates were very reasonable. It was also helpful to be able to try out a case for the tenor in the shop and see that it was a good fit.

Great people. Was looking for some trumpet accessories. Amazing collection of antique instruments…read more Very accommodating.

Do not bring your guitar here. I brought in my vintage Gibson ES175 about a year and a half ago to…read moreget refretted. I also asked to replace the wooden bridge with a tuneomatic bridge. They were confident they could work on the vintage instrument no problem and would finish it with two weeks max. When I tried to pick up the instrument, he said it wasn't ready. There was a couple month period where we tried to set up a time, then i couldn't get ahold of him. His phone number disconnected, email didn't exist, and website no longer existed. I finally heard from him after leaving a note in his mailbox. Came to pick up the guitar months later, and he said he refretted the guitar but couldn't setup the guitar correctly with the new bridge without resetting the neck. So he only charged me $400 something dollars instead of the $600 he quoted. Shame on me, I paid him without checking his work. Upon looking at the guitar, there was glue fingerprints all over the guitar and chunks of the fretboard were missing. Literal slice marks across the fret board. The refret job was horrible and essentially ruined my 1970 ES175. The value of the guitar has significantly dropped because of his work.

Made an appointment for repair, confirmed it, went to his shop the next day and he was a no show…read more Didn't even answer his phone or reply on email. Gets back to me the next day and cops to his error and invites me to drive back to his shop to try again. Fool me once!

I brought both my professional trumpets in for a overhaul and K & C Music Repair Shop did an…read moreamazing job! I highly recommend them. They really go the extra mile to achieve customer satisfaction! It's hard to come by people who truly enjoy what they do and help others.

I would NEVER recommend this place. I rented an instrument for my 9 year old through this company…read moreand it never arrived at the school on the day it was suppose to arrive. When I called the office they told me that the person in charge was out sick and that a sales person had been hospitalized over the weekend. When I asked why nobody informed me about the delay the girl on the phone said "like I said, our sales person went to the hospital and the girl in charge is out sick today". Not being insensitive, but you had three days to contact customers about delays and NOTHING... I had to pay a sitter to take my kid to practice. ALL FOR NOTHING. If I had received an apology instead of a smart ass answer I would not be writing this review.

Came in for strings. What a shop. So many beautiful, high quality guitars. Price for strings was…read morereasonable and I'll be back. Wish they had lessons.

I went in to buy a new Martin acoustic, but the staff's bored snarkiness made me think they learned…read moretheir social skills in high school, and stopped there. The good news is I bought exactly the guitar I was looking for, the bad news (for them) is that I bought it at a different guitar store that had much better service.