Very caring& listens to your questions. Very knowledgeable in everything. Answers your calls…read morequickly.

this place is of part of the northwell health system. the…read morethings I like about it most is that you can get mostly everything taking care of in the same building, like blood work cardiology and general doctors care. they also accept most health care plans.

In the twenty plus years that I have been treated by Dr Mike DiGiovanna and his staff, I can say…read morethat they have treated me with kindness and expertise that has prolonged my life. Having several serious medical problems over the years, Dr Mike and the gang are always there for me not just with the best medical treatment but always with respect and caring that I have never found in any other Medical facility. I have seen my share of Doctors who do not care and you know that you are just another number in the sea of Specialists who make you wait 2 hours then get two minutes of their time that helps very little. Dr Mike on the other hand always makes you feel better and his positive, caring attitude is wonderful. He listens to ANY of your concerns, does not rush you and gives you ways to make your medical problems better. Even though I no longer live near Dr Mike, the 30 mile trip is well worth the effort and he will remain my Primary care doctor for as long as he or myself live. As I have said to him, please NEVER retire. I would be lost without him.

This practice has done down hill. It is impossible to get in touch with someone regarding your care…read morebecause you get sent over to a call center. They will make notes and even mark it as urgent but no one calls you back. I called every day for 5 days to inform them that my Rx was never sent to my pharmacy. It wasn't until i really became irate that they pushed my calk through to the office. Secondly, I waited several weeks for bloodwork results. I called several times only to finally find out that the company needed more information. No one contacted me to inform me and this held everything up. The doctor herself was great. It's just unfortunate that they really don't have any direct patient care.

This is the end of a chapter in my life. I honestly cared for and enjoyed the office staff. My…read morenurse Cara was always real and on point. Dr. Fabregas was understanding and treated me holistically. He was just so authentic and understanding. I even saw his wife for social working to help me get through some things (until I lost my job and finances weren't great). Something has changed and the feeling I get is this practice is going to turn into a doc-in-the-box. The last few times I was seen was for a horrible and debilitating chronic cough, which the new PA thought may have been whooping cough. After rounds of steroids and rashes... and now losing bladder control during fits... I was at my wits end. I made an appointment which the staff accommodated the same day (I truly believed they cared) and when I was called in, I had a coughing fit and embarrassingly could not make it to the room. Luckily I had spare pants in my car. In the 5 mins I took to clean up, they'd given my room away, and tucked me into the rooms where they do sono. When a room opened up they asked me to move to it. I'm feeling so awful at this point. Write me a script for steroids, inhaler and I ask for a narcotic cough syrup, to improve my cough and maybe it would alleviate my symptoms. (The new PA who is very nice took care of me). A day later I'm in bed sleeping (finally! And not peeing myself!) the cough syrup is working! My mom who is also a patient comes over to check on me. I tell her to see if we can refill the syrup, I can make it stretch but I can live until this cough subsides. When my mom called it was a fuzzy back and forth but basically they denied it, said they wouldn't refill and then hung up on my mom. After over 15 years of going to this practice... Cara the nurse called me because I had cancelled a physical but they didn't put that in the system, and I said, since I have you on the phone... and explained the above. She said she would talk to Dr, Fabregas. I never heard back, I am embarrassed, upset, and hurt. I love this doctor. I wish him and his practice the best, but inconsolably it is sadly no longer for me.

Been going here for half my life. Since 1996 when Dr. Fabergas just started under Dr. Alderson. Dr…read more Fabergas takes time with his patients and really cares. Very thorough and does his research. He is very busy which shows he is a great Doctor. The office staff has had its issues but they have been great and pretty consistent for a few years. No issues. I have recommended IFMP to my friends and family looking for PCP.

Tried to make an appointment with my doctor of 35 years and now I can't even see her for over two…read moremonths . I could be dead by then . Really horrible that you can't get bloodwork or meds from city MD and have to wait to see my doctor when I tell them I don't feel right . Horrible service going to leave my doctor now and find someone else can't wait two months every time I need to see doctor .

I had a 7:30 appointment with Dr Bollhofer on Saturday 9/2/2023…read more when I got there the office was not open and I couldn't get in. Eventually an employee did arrive and let me in as I needed to use the bathroom. The receptionist that day was very nice and apologetic about the appointment although it was not her fault. The call center should have known that the north massapequa location didn't open until 8am. Another issue I had with this appointment was the nurse who was extremely rude disrespectful and obnoxious. It was because of the call center error in scheduling my appointment for 7:30 And because of the completely unprofessional conduct of the nurse that I gave this experience a 1 star rating.

I would recommend for anyone looking for a primary who cares and if your sick they are there no…read moreneed to go to urgent care always available

My girlfriend had a new patient appointment at 9:15am today. We arrived at 9am to fill out forms…read more At 9:25 while waiting to be taken back after filling out forms they told us her insurance isn't taken here anymore. We have had this appointment scheduled for a month. Her insurance hasn't changed. The office has had her insurance information since she made the appointment. They could have called us at any point prior to 9:25am today and we could seek care elsewhere. The front desk staff are completely incompetent and unprofessional. This is a practice that needs to be absorbed by a bigger hospital organization and ensure competent patient care. We wasted our time and my girlfriend now has delay of care in tending to her active medical issues. Completely unacceptable. Do not go here.

Went there a few days ago. I called with a specific issue…read moreand was told he could help. I went and dealt with some unfriendly office staff. Three seconds After telling him about my problem and he referred me to somebody else. He says I don't deal with that. And a nice fat co-pay... Never going back

Awful office staff. Very unfriendly. They sit behind a glass and refuse to acknowledge you. The…read moregirl that called me in just looked at me, I tried offering a friendly "hello, how are you?" to no avail. I'm an RN and when I see a patient, I introduce myself and try to make them feel comfortable and welcomed. Maybe smile?? They all look so miserable. Dr. Monsef for some reason appears to be annoyed that I'm there, as if I'm a waste of time or something? Maybe he's used to more chronically ill patients. He looks at me like I'm crazy when I tell him my complaints. I've never felt so uncomfortable at a doctors office before. I'll never go back.

The staff, front desk, nurses, physicians and support staff are .knowledgeable, efficient and…read morefriendly. I didn't have to wait to be seen. The office / exam room and bathrooms are very clean. I highly recommend this practice. Also, this was a new practice that I transferred to. The NP, Michelle, decided to have an test done and I was found to have cancer so if I stayed at my previous practice I would had never know.

Mislead my son making him get a complete physical for a Covid test!…read moreThen said rapid test wasn't covered under insurance....funny Bc every other place covered it. Would not give detailed receipt for my insurance. Now my insurance company EMPIRE is going after them. Tried to get info from receptionist on the phone...kept putting me on hold saying we can't give you a detailed receipt with cpt code for insurance. Watch out for these scammers!

Front desk staff is OK, it's a doctors office so I expect to wait a little however usually end up…read morewaiting a half hour or more before being seen. What makes me come back is the nice doctors and nurse / nurse aids / assistants are really on point , friendly and knowledgeable. Dr Mike , is top notch !

Read the review, 5 stars for Sandy Terc and any nurse that I've dealt with in conjuction, not for…read morethe staff - they are useless. This is not the place for you if you are not prepared to deal with an incompetent staff. But the staff should not be your primary concern, or even a concern, when visiting a doctor's office. Sandy Terc is the best. I have friends that are doctors and warn me that PA's aren't as good as doctors - complete nonsense. I'm an accountant without his CPA and have a job most CPA's would dream to have. Don't get hung up on diplomas or certifications, it's the person. Sandy listens to your issue/s, you're never rushed and she doesn't toss antibiotics or medicine at everything. If I were her I would consider opening my own practice. Seems she has a great following. As far as the nurses, they also always listen and have this magical ability to always find a vein and I never bruise afterwards. The staff has always been sub-par. I'll go over my latest issue and you can judge for yourself. Monday: Had a 8AM appointment with Terc. Appointment was helpful, as usual. I had a blood test taken the previous week at another specialists office, so she naturally wanted to see the results. I was home by about 9:15, I called the specialist and she promised to fax the results over. I confirmed they were faxed over. Never heard back. Tuesday: I called in the morning and explained that I hadn't heard back, the staff stated Terc would be in the office in the afternoon so she would place the blood test on her desk for her to see. Never heard back. Wednesday: Called again in the morning explaining that I still had not heard back and my issue was not getting better. The staff explained Terc was off on Wednesday. Further explained to the staff that this wasn't a typical blood test and I would like someone to look at it - just to see if anything was off the charts. The staff told me she would give the results to another doctor that was there and they would call me back. Never heard back. Thursday: Gave up on calling. But Sandy Terc did get back to me in the afternoon. Her voice-mail stated she still had not received my bloodwork from the other doctor. Like I said, the staff sucks. But if you are looking for someone good to look after your health, or treat an issue you have, you cannot go wrong with Sandy Terc.

If you like to wait 1.5-2 hours each time you see him the sure. He spends too much time talking,…read morenot efficient and concern for your time. He has been my Internist and I am still sitting in his office as I type. Never again!

Dr Alexander is a kind caring doctor. I have bed. Going to him for years. He gets to know his…read morepatients. You are never rushed. He takes his time with you and answers all questions. I highly recommend him. I've been going to him for over 10 years. He's a keeper for sure.

Missing Michael Sands . He was our favorite. Had an appointment with Dr. Crafa. He is great, so is…read morethe front desk and his staff. Great experience

I have gone to this practice for many years. Dr. Crafa is amazing but things are not the same. I…read morehad my appointment cancelled on me that I desperately need to get my anxiety meds refilled. Not to mention when I tried to get an appointment weeks ago on a Saturday I was told I couldn't because I was a new patient. I explained I have been a patient for many years just not in the last 5 because I lost my job with Covid and had no insurance. That apparently put me as a new patient. So now I make this appointment 2 weeks out and they cancel and can't offer me another Saturday for 3 weeks and can't see me at 6 after I work. Thank god I spoke to an urgent care doctor who felt bad for my situation and will refill my prescription that have bad side effects if I stop taking it. Do better.