Great customer service fair prices will work with his costumers I went in and had tires put on had…read moremy exhaust fixed at my brakes and rotors done and Josh and his guys work really great with me I really appreciate that work

I'm posting this to document my experience with S and J Automotive (Joshua Scott) so others can…read moremake an informed decision. Work performed: Front-end work including struts and a control arm replacement. Timeline: March 29 - Initial charge: $2,253.39 (vehicle brought in / initial work). April 2 - Charge: $1,749.48 (front-end suspension work). April 15 (evening) - I picked the truck up. April 17 (around noon) - The outer tie rod end disconnected while my wife was driving slowly on a dirt road (after the truck had previously been on the highway). This caused a loss of steering control on one side. We were lucky this didn't happen at highway speed. Second opinion (what the next shop found): Because this was a steering/safety issue, I took the truck to a second mechanic. They requested a complete list of all work previously performed so they could diagnose and repair it correctly. During their inspection, they identified multiple issues with the parts and components installed by the prior shop, including items that were installed improperly and/or missing necessary hardware. Their findings were not limited to one component. What happened afterward (public posts): After I raised the safety issue, the business posted multiple public Facebook posts about me by name. Those posts included derogatory personal statements and accusations about my honesty and conduct, along with shifting explanations that conflicted with each other. I have preserved screenshots and documentation. Cease-and-desist / formal takedown demand: Because the situation escalated into personal public accusations, I sent formal written demands (cease-and-desist / takedown and retraction requests) asking that the posts be removed and corrected. I am preserving documentation of the posts and correspondence. Bottom line: A steering-related failure shortly after major front-end work is not something anyone should have to gamble with. Based on my experience and the second mechanic's inspection, I strongly recommend that anyone who has had any work done here obtain a second inspection to confirm everything is properly installed, fully secured, and safe. Update For further clarification, after this work was completed, an insurance claims adjuster reviewed the findings and reached the same conclusion regarding the condition and safety of the work. After that, a separate licensed repair shop independently was requested to inspect everything that had been worked on because the vehicle was unsafe to drive. They also reached the same conclusion: multiple aspects of the prior work were improperly performed and required correction before the vehicle could be operated safely. When I shared my experience on Google review, the business owner responded by making false statements about my character and profession on social media, rather than addressing the mechanical concerns or talking or messaging me privately. His statements are not accurate. Since posting my review, others have contacted me describing similar experiences. Because of the potential safety implications, I am encouraging anyone who believes they may have been affected to submit a complaint directly to the Washington State Attorney General so the matter can be reviewed through the appropriate consumer protection process. My purpose in posting this review is consumer awareness and vehicle safety. I am sharing my experience factually so others can make informed decisions.