Lots of choices but not exactly uniform. my contractor ordered too many boxes of 12x24 tile. I have 6 unopened boxes that Beaver will not let me return! The invoice states there is a 20% restocking fee which I could live with but they are saying mine was a special order not returnable ! It was on display in their showroom. 96 sq feet of non returnable tile. They said I could sell it on ebay... yeah sure. After spending over $2,700. in tile I would think customers would be treated better. Happy with the tile. Disappointed with customer service. read more

I found the tile company staff, friendly, professional, and knowledgeable The product selection of tile very good. Was available in a reasonable time frame read more

I recently dealt with this company, and after being told by them not to buy at "big box stores" because tiles from said stores may be from different lots, I decided to order from Beaver Tile. They assured me my tile would all look the same. After my tile was put in by the contractor, I realized there were colors in the stone not even close to what I thought I ordered. Not one of the sales people told me that may happen. Therefore, I must say they lack in ability to guide buyers through important decisions. This store manager gave me a hard time when I requested the co. rep's name and ph. #. In the end they are very condescending and refuse to help once an order is placed and your money has been spent. read more

Customer service is what differentiates vendors from one another. Helping customers navigate through internal business process and policies with clear communication is key to a successful customer experience. Unfortunately, my experience with a representative of Beaver Tile was not pleasant. Their condescending attitude and ineffective communication style when responding to questions was appalling. I don't know why our contractor would ever recommend them and have asked him to stop or at least give customers a warning. Allegedly, this vendor is the only "quality" vendor around. No thanks, we'll take our projects elsewhere...so should you. read more