I hadn't been in this store in a few years but needed something in a hurry and knew I wouldn't have time to get it from Sephora or Ulta. When I went in I was pleasantly surprised to see that they now carry Smashbox and Too Faced, two of my favorite cosmetic brands. I took some time a tried a couple of Smashbox lip gloss testers on the back of my hand until I found the color I liked. Luckily I asked about the return policy before purchasing - it is only 50% back. This surprised me seeing that stores like Sephora and Ulta are 100% back and it was a $25 lip gloss! The cashier, who by the way didn't even greet me when I came in, asked, with much attitude, why I even needed to know the return policy. I told her in case I don't like the color once I get home and try it on. She told me to go try the tester on. I said "on my lips?!" She said yes and I told her that is not sanitary! She basically said oh well, too bad. I said I don't want the product and left.
In sum, their return policy is ridiculous, especially for cosmetics. What are the chances that you pick a foundation that matches your skin perfectly or the lip shade you pick is just right? Slim to none. In addition the cashier had a real attitude - she was rude, snide, completely unhelpful and clearly didn't care about losing my business. read more