Billing office clerk is rude and very disrespectful. Constant attitude and degrading comments for years, yes years. The Auburn, NY office use to be so busy, now you can just about walk in or call to get almost any time you want to get in immediately. Use to be extremely difficult years ago and would take months to get in.
Once you get past the billing clerk whom also does the receptionist job, the rest of the staff seem very personable and will take care of you. Just a shame you have this woman being the first line any new or existing customer interacts with.
Billing Clerk Inability to handle basic proper billing procedures and she makes up any policy she sees fit on the fly. Says she has the Dentist, Dr. Nangle authorization all the time to be that way! If that is true then there are some serious problems with interpersonal communication and proper billing practices. She says she "keeps notes" of any problems with customers. Which amounts to her keeping a list on all customer files that have irritated her, or she has perceived some slight. I am sure this is so she can retaliate with her wonderful demeanor or purposely screwing something up on charging the insurance company so you have spend hours on the phone fixing what she has done to you.
She is very flaky and extremely difficult to deal with. If you attempt to communicate with her or assist her in getting any information from your insurance company that might help her do proper billing, she flys-off-the-handle annoyed that you think she cannot do her job. Which is in part true, but she has taken my attempts to help her as personal attack on her skills and ability.
She will then verbally attack you, screw up your billing and tell you to take care of getting it fixed with your insurance company. Then she has made appointments, which she then turns around and cancels them on you for some made up insurance billing issue. These issues were made up and confirmed with calls into my insurance company whom said the problem was with the way she attempting to charge the insurer, which she did not understand how to do, or did know, but chose to retaliate in this way to make your life miserable.
You constantly re-adjust your schedule to meet her needs, phone calls, schedule changes, etc. Time and time I have had this happen with the Billing Clerk. Can't even get her to talk to my insurance company without her throwing a hissie fit that someone is trying to help her and make her understand what the problem is (her not understanding billing practices and Insurance company procedure from a major carrier).
Avoid this office if you value your sanity when dealing with their billing clerk.
Otherwise, the dental cleaning and service are pretty good. Just expect to be treated awful for any perceived slight to the Billing Clerk and her ability to perform the basic functions of her job. Then she will immediately cancel your appointments, even when you are doing everything you can to make her understand your major carrier insurance billing practices. read more
