I feel ripped off. They sell outdated items that aren't likely to work well with today's carts…read more After pretending to be helpful I left with a basically useless item. There are other choices out there and next time I need something I will go elsewhere.

Was unhappy here. Dan was nice and helpful. I bought two vape pens that were defective .The covers…read morefell off after six days Clearly manufacturing defect. I received the runaround for a week and a half. Owner was never in store when he said he would be. Always told he be in later, back and forth five times Sam was always no show No return phone calls as promised Got no satisfaction from store at all. Poor customer satisfaction . I would not shop here again!

I was across the street and saw the grand opening sign so I decided to stop by and check the…read moreinventory. It was 430, and I thought ok they are probably open until 5, nope they are open until 7pm on sundays. I was greeted by Sam the owner and was pleased with my over all experience as soon as I walked in as a customer. I walked past Sam & headed straight for the walk in humidor. The walk in humidor was large and well organized Please see the picture is there are too many brands to list. Montecristo , romeo & juliette, cohiba, Connecticut. Cao, The store literally just open days ago and was not listed on here. He is running specials on all products and the cigars were buy 5 get 1 free. The prices were cheaper than other cigar lounges and comparable to online prices. He explained he is not looking to be rich over night but to build his clientele and keep customers happy. He has a nice selection of quality humidor for sale. I am not ready for that commitment. He offered me free matches, a cutter, bag and humidor pouch to keep the cigars inside the bag moist. He has specials on juice / vape products, offers cigarettes, candles , odor eliminator spray, tobacco pipes, and all the accessories you could need for the the above. My review on google: Sam the owner was very excited with his grand opening. He seemed extremely enthusiastic to offer help in the store. He offers several deals in the store and will be looking to build his clientele from cigar enthusiasts to vapers, hooka, & pipes. He offers all accessories you could need, candles, odor eliminators, and beverages in store. He even took into consideration his appearance to the public / neighborhood and put tobacco pipes in the rear of the store. The store was clean and large. The selection in the humidor was large, and he has everything set up nicely. His prices beat other local cigar lounges and are spot on with online prices. If you are looking for cigars, juice/ evap, cigarettes, hookah, tobaco pipes check out the store. He was even open until 7 on Sunday according to the hours posted sign.

Owner was super helpful in helping me pick out cigars for my hubby!! Will definitely be going back!…read moreThe selection was phenomenal!! A+

This place... I'm not sure why I am bothering to write a review, as I'm sure this place will be out…read moreof business sooner rather then later, but they have annoyed me enough times that I feel it's their just dessert (no pun intended). Horrible, condescending, holier then thou customer service. Instead of finding solutions to close a sale they would rather impose their position upon you. I work literally on top of their business and have tried on at least 4 occasions to give them my money but they still can't seem to grasp the concept of a market economy. You don't tell me what I need _ I tell you what I want and hopefully you have it, and if not - pretend you do. Good luck guys.

I went in there open to buying 1 or maybe 2 more mods and a shitload of juice. The guy behind the…read morecounter, Mike?, was barely awake though it was 6pm on a weekday. I had to practically beg him to help me and even then he did the bare minimum. I bought 2 overpriced "Bonvape" bottles and if I had the chance to try them first. I'd never have wasted my money.

t had the worst customer service experience ever, walked in asked the lady that works there if she…read morecan match the prices I get from a store in Oakland since I buy in bulk so I can keep my business local and she immediately gave me an attitude, I said maybe ask the owner she said he is probably sleeping and she doesn't wanna bother him for a silly request and asked me if I can come back I said I can't I work till late, so she called and they agreed to give me $2 off I said ok fine give me 6 boxes , and then said said it's gotta be 10 boxes or else it's a full price, I said fine I will pay full price and then she said cash or card I said card she said then you will have to pay extra taxes I said fine no problem I will pay full price and taxes the $2 discount of two boxes isn't a lot of money anyways And THEN SHE SAID YOU KNOW I DONT HAVE TO GIVE YOU ANY DISCOUNT AND I WILL DECLINE YOUR SERVICE YOU CAN GO BUY IT FROM OAKLAND BECAUSE YOUR BEING RUDE AND DISRESPECTFUL!! WHAT!!!!!!!! I said fine I will buy it form there but I need to speak to the owner what's his name she said oh don't worry about !!! Bad Attitude and Bad customer service, this is not how you run a business. Learn how to respect people "customers" especially when you work in retail customer service

This is probably the best spot in the area for your hookah needs and there are a lot of shops. Alot…read moreof shops is an understatement. This place is open later than all as well. The staff is friendly, they have a good selection of everything. The are reasonably priced as well. They do have vape and other supplies also. Very clean and just a great spot.

Horrible customer experience! I purchased a mod kit on July 22nd, and it fell apart less than a…read moremonth later. I contacted the manufacturer and they instructed me to exchange it at Gotham Vapor Lounge, where it was purchased and they would compensate them back. I took it back to the shop and asked for an exchange. The salesperson there told me they would not be able to exchange it even though the manufacturer approved the exchange and even though their receipt explicitly states that they would exchange defective products within the warranty period. After going back and forth with the salesperson, he told me " at the end of the day, someone has to take the loss", and then proceeded to try and sell me another $100+ mod kit. Absolutely appalling! If you are looking for a place that stands behind the products that they sell, look elsewhere!

I managed to stop by today after frequently passing by and I was glad I did!…read more Maryam is fantastic at what she does! I have minimal knowledge about vape and I brought to her my vape that was not working the way it should have been. She was very quick to assess my situation and her patience is one of kind.

This place is always filled with characters who are selling clearly shoplifted items from other…read morestores and drugs. Every time I have tried to go in the store I have been harassed by these people. Very unpleasant. But worst of all the people working in the store were so rude and had some of the worst costumer service I've seen in New York. Overall, I do not recommend. Go to one of The many other smoke shops in the area for a much better experience.

They sell expired damaged or counterfeit vapes! One of my vapes basically had smoke in it (like…read morewent on fire inside the cartridge) and then I just bought another one stupidly from the same people and it tasted burnt! When I went right back to the store to tell them the guy told me no refunds and that he could give me a discount for another one! Don't buy here

Joe was amazing! He was super friendly, helpful, and made sure I had a great experience. He was…read morepatient, knowledgeable, and really took the time to help me out. Great customer service and a great attitude. I'll definitely be coming back because of people like Joe! Highly recommend!

Great selection of pipes and papers and wraps. Tons of scratch offs. Very friendly and helpful…read morestaff. We love this place! I will only play my lotto here for that reason. They are so patient even if you want to see 20 different pipes. Yes they have that many to choose from. They are also good at helping you select what is right for you if you describe what your looking for. They also have a very big selection of vape products. They seem extremely knowledgeable with that stuff and that counter is always packed with people getting their vape supplies

AMAZING selection. Knowledgable and kind staff. Best shop around ! Been going there for over a year…read moreand can't beat this shop.

worst customer experience. !!!, don't go to this shop. The salesmen (with the Long hair) and the…read morenew worker I presume are extremely rude and unprofessional. They refused to help with manufacturing defects with vape that you had bought from the shop.They don't wanna even listen to the problem they are busy in selling new products and force you to buy new brands. Stay away !!!!