So here's the squeeze.. we took our brand new 2018 Kawasaki Teryx4 LE in for its first service to Beasley's Honda in Ozark Al. While it was there, I get a call from them offering to install rock lights while they had it. Ok great. So they install them. A few weeks later, I run thru a puddle no deeper than the axles (video in Abbeville album) turns out, when they reinstalled the engine air box(where the air filter is) they did not hook up the factory snorkel nor the clamp going from the airbox to the engine. Long story short, turns ouy my engine wont run on muddy water. I take it up to them a week ago Tuesday to open up and make sure my engine is ok. I also asked them to install a highlifter snorkel kit so I wouldn't ever have to worry about this again. I was promised this would he finished in two weeks for labor day riding. I called them yesterday(Wednesday)to make sure it would be ready for pickup onFriday. Sean, their "service" guy, tells me they havent started the snorkel install yet, and it wont be ready for the weekend. He told me they could put it back together and I can install the snorkel kit myself after the weekend. Ok, no problem, he tells me it's about an hour to put it together and they would get right on it now. .. so I go to pick it up this morning. Of course, they hadn't touched it. Fine, I'm short on time, i can put the interior panels in myself, I'll take it home and do it myself. I let them know I'll still pay the $400 for the snorkel kit, he brings it out and starts to ring it up, I'm looking at it and I find WHY they didn't install it. Some genius ordered a 2013-2016 kit...wont fit. They are not returnable and non refundable. I can tell by the look he gave me he knew this and was hoping I'd pay for it before noticing. So Beaslys just bought a snorkel kit I'm sure they never will be able to sell.So I go out and start looking this thing over. Notice immediately there is no air filter, so I go back in and let them know I need an or filter. While he is getting one, I'm looking the Teryx over, I then notice I'm missing half the hardware needed to put it back together. He comes out and I let him know.. he gets a little offended, and says something smart, I honestly dont remember exactly what it was, but it was enough at this point for me to not care anymore about being nice. At this point I open the hood and ask him to look at the wiring they installed for the rock lights and new switches I PAID to have installed. It is worse than my Christmas lights when I open the box in early December. He yells at me "I guess our quality of work just isnt up to YOUR standards"....hahahahahha.. I calming said back " look at my brand new $17k machine and what your company has done to it, and that question answers itself". I may not be familiar with Kawasaki equipment, but I've got 19 years in aircraft maintenance, I know shitty, half ass maintenance when I see it.
They told me my engine was clean, no water made it in, at this point I no longer trust them. Tomorrow I am dropping it off at Dothan Power Sports. Power sports told me they will look at the throttle bodies (it has 2 of them) and they will be able to tell if sand made it that far. Another $300 for them to look, but cheaper than replacing the engine if Beasleys has lied to me yet one more time.
To sum up, Beasley honda does have some beautiful machines for sale, but I wouldn't trust them to fill my windshield wiper fluid (which these machines dont even use)
Needless to say, I probably WONT be walking thu their doors again... read more