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Beard Heating & Cooling

2.3 (3 reviews)
Closed • 8:00 am - 5:00 pm

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8 years ago

Beard installed my new HVAC unit about 7 years ago and the unit still works great. There yearly service is affordable.

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5 years ago

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A.S.R. Residential & Commercial

A.S.R. Residential & Commercial

(7 reviews)

I have never written a negative review before (That's how bad this company is). I used this company…read morethrough HSA to replace my water heater. After three weeks, they replaced it. While replacing it, they dropped it and laughed... A few weeks later, I found a gas leak INSIDE the thermostat of the water heater. IT has been three weeks again and still no replacements. HERE IS MY WARNING TO YOU: The customer service staff are trained to lie. I have been told "we will call you right back" more than 20 times and have never received a call back. I have scheduled 2 appointments with no show ups. I had my water heater broken twice and both times it takes 3 visits before deciding what to do. Each visit I make it very clear I want them to come out and replace per last visits findings. The person either does not show up or comes out and does the same thing the person before him did. If you have to go through them, never accept "I will call you back". Also, if you wait till 5pm, the phone system goes to a different company. That company is very well mannered and get things done. It's funny that a company hired to take care of after hours ends up being the better company. I recommend going through them if you want to actually be called back. I also recommend using different phone numbers everytime you call because they will remember your number and will tend to avoid you if you tell them they are doing a bad job. NEVER USE THIS COMPANY! We need more people to complain about them. I suggest going to their Better Business Bureau website and requesting they not be certified as they do not meet any of the requirements: http://www.bbb.org/indy/business-reviews/heating-and-air-conditioning/affordable-solutions-residential-mechanical-llc-in-new-whiteland-in-90016277

If I could give a "0" star rating I would. I hate writing negative reviews - just hate it. But I…read morehad to get on and write one for this place so nobody else will use them. Our water heater broke in March and we had a home warranty. Our warranty company said we had to use this company to fix our water heater. It was Friday around 5pm when I got home from work and noticed that there was water all over my garage. We called right away and were told if they had time they would come out tonight. Nobody ever showed up, called, nothing. They had told us to shut off the water supply to the house so we spent a night running back and forth to a gas station to use the restroom. The next morning my husband called at 7am and we were told they would be out around 9. They didn't show up until 11:30am. When I answere the door I had to ask 3 times for them to cover their shoes before entering my home. The guy whom I thought was a plumber ended up confessing while looking at my water heater that he was an HVAC technician and that the company had sent him out because everyone else was busy. He literally looked at my water heater for less than 5 minutes and said we needed a new one, took a picture of it, and left. He said their office would be in touch. Flash forward to Monday. We still hadn't heard from this place - which is a 24 hour company. My husband called and we were told they were completely out of stock of all water heaters and that they had to order one and the soonest we could have one installed was FRIDAY! We asked several times for them to get a different brand, purchase one from another water heater company and they wouldn't. We were at the mercy of this place since it's the only one our warranty company would let us use. I went an entire week without hot water. I had to shower at friend's homes, couldn't do dishes or laundry, nothing. We received no apology from this place. I hate to accuse a place of this but I read on some google reviews that the same thing happened to other people. I honestly feel like this company has somehow been partnered with home warranty companies and are defrauding them by saying everything needs replaced and that they can only use certain brands. We complained and the front desk was very rude. I was so stressed out over this place. If I have to pay out of my own pocket, I will never ever use this place again.

Beard Heating & Cooling - hvac - Updated October 2026

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