This token review is simply to express how some stores with the same name can and do have dissimilar return policies.
I had purchased a shirt from the Blanding store that I wasn't happy with after I got home. You see, guys can exercise those prerogatives too.
Anyway, I took it back and was told if I can find another one on the rack that's exactly the same price (not skew or brand), it makes their job very simple as it would be an even exchange and no paper work. As it was, their selection was limited and I found nothing. I decided to try another store, the subject of this review.
When I presented the shirt to the girl at the St. Aug. store, I couldn't find my receipt. She said if I can find another shirt with the exact same skew number, it would be an easy and equal exchange.
I assumed this was the same policy I was told about at the Blanding store, but silly me to assume.
I went back and found one, same price, same brand but different color and was jazzed to bring it up to the front.
She looked at it and said, No!, this is a different shirt.
I said, I realize that but it's the same price and brand. Easy exchange, right?
She repeated, I said the same skew number Sir. These are different.
I said, well, why would I bring a shirt back here, only to exchange it for an identical one?
She asked if I wanted to purchase the new shirt in exchange?
I said, YES!!!
She proceeded to fill out a return ticket and scanned the returned shirt. But it scanned at a price $4 less than I paid for it.
I asked, what happened to my even exchange?
Her answer? I don't know...
I protested and she explained that they had to handle unlike returns this way for inventory control. That way, we know when to order new merchandise.
I said, isn't this an outlet store? Why would you order new merchandise?
She said, well that's our policy sir. (shrug)
I had wasted more of my time than it was worth and paid the difference, it wasn't worth the aggravation, but $4 worth of fun to write about. read more