I was referred to Jones & Son Fine Jewelry when my daughter was getting married, and a friend told…read moreus that they loaned jewelry for weddings. We went there and were treated kindly. The store had a limited amount of product, and nothing spectacular, but we did find and borrow two pairs of earrings. Overall, we had a happy wedding, and it was a good experience.
I wanted to support Jones & Son because of their kindness, and over the next eight months, I must've spent $600 - $800 having various pieces of jewelry repaired or changed, including several pieces of jewelry I'd just bought on a trip to India.
I soon discovered that Jones does not have a jeweler in-house, in the store. This meant it cost more for pieces to be sent out for repair or to be worked on in some way. It meant that no one at Jones can actually inform you about jewels that you bring in, about stones, because no one has the training or accreditation to actually talk about jewelry as an expert.
I have a lot of vintage jewelry, and I want it to be in tip-top shape. The first time or two I took jewelry in, I thought the charges were a bit high. As time went on, my feeling about the charges steadily grew worse until the last time I brought in some pieces from India. This is when I'd had enough. The prices they charged me were enormously high, twice as much as other jewelry stores in town who do have jewelers in-house. I know because I checked.
I told Jones that I was unhappy when I paid the bill, but I didn't tell them what I wanted to, which was I'd never come there again. I let my unhappiness as a Jones customer stew for weeks. Jones charged me $75 to laser-weld the band of a ring, and the prices for other repairs were equally outrageous. (Here is a video of 6 laser welding repairs in 60 seconds: https://www.youtube.com/watch?v=xZ4g_7xSRZU.) The same ring needed to be sized, and I finally went back to the store and told them I felt I'd been over-charged, and I was very unhappy about it. I'd like for them to size the ring for free, since I was their customer. They flatly said no with no remorse. There was not even a moment of consideration when I spoke to them about their service, their charges, and my feelings about them.
In the end, I left there knowing I would never go back to this store to be overcharged again--and by an unknowledgeable staff. I would never give my support to any place of business, where I'd spent a good bit of money and gotten such wretched customer service. So unfortunate. It didn't have to be this way, but I could never now recommend Jones & Son to anyone.
