Paige helped me via phone with an engagement ring purchase. She was absolutely great and helpful. I…read moreasked a bunch of questions and she answered them quickly, helping me find a great quality ring and diamond at a fantastic price. Since this purchase is a surprise, I had to conduct the whole process via text messages and I never felt I was bothering her. Looking forward to getting her call/message telling me that it's ready for pick up. I highly recommend Paige for her professionalism, knowledge and patience.

Brought a necklace in to have the clasp repaired/replaced. Worked with Nick who was helpful and…read moreknowledgeable about options for an easier clasp for the necklace. We went with a magnetic closure. The jeweler did a great job! Mom loves the ease of the new clasp. Everyone was very friendly. Highly recommend and if I need anything else, I will be returning!

Gorgeous piece, gorgeous people!…read more Came in looking for bridal jewelry and left with a smile that will rival the one on my wedding day. Jacob was very personable and knowledgeable. I am new to the area was so relieved to find such approachable professionals in Little Rock. The location is easy to find, just look for the Starbucks and you're in the right plaza. I came here to find my Diamond but the real gem is the people who run and operate this place. They are so hands on with their product they even have their own coutoure collection which is absolutely stunning and modern. I'm a bit of a ring snob and I couldn't find a single ugly one in the store. I don't see how you can come in here and not find something you love. I was really floored by their collection, hospitality and willingness to work with me on design and cost and scheduling. I learned so much from one visit and I am so excited to go back! You definitely need to check this place out and thank me later.

I was referred to Jones & Son Fine Jewelry when my daughter was getting married, and a friend told…read moreus that they loaned jewelry for weddings. We went there and were treated kindly. The store had a limited amount of product, and nothing spectacular, but we did find and borrow two pairs of earrings. Overall, we had a happy wedding, and it was a good experience. I wanted to support Jones & Son because of their kindness, and over the next eight months, I must've spent $600 - $800 having various pieces of jewelry repaired or changed, including several pieces of jewelry I'd just bought on a trip to India. I soon discovered that Jones does not have a jeweler in-house, in the store. This meant it cost more for pieces to be sent out for repair or to be worked on in some way. It meant that no one at Jones can actually inform you about jewels that you bring in, about stones, because no one has the training or accreditation to actually talk about jewelry as an expert. I have a lot of vintage jewelry, and I want it to be in tip-top shape. The first time or two I took jewelry in, I thought the charges were a bit high. As time went on, my feeling about the charges steadily grew worse until the last time I brought in some pieces from India. This is when I'd had enough. The prices they charged me were enormously high, twice as much as other jewelry stores in town who do have jewelers in-house. I know because I checked. I told Jones that I was unhappy when I paid the bill, but I didn't tell them what I wanted to, which was I'd never come there again. I let my unhappiness as a Jones customer stew for weeks. Jones charged me $75 to laser-weld the band of a ring, and the prices for other repairs were equally outrageous. (Here is a video of 6 laser welding repairs in 60 seconds: https://www.youtube.com/watch?v=xZ4g_7xSRZU.) The same ring needed to be sized, and I finally went back to the store and told them I felt I'd been over-charged, and I was very unhappy about it. I'd like for them to size the ring for free, since I was their customer. They flatly said no with no remorse. There was not even a moment of consideration when I spoke to them about their service, their charges, and my feelings about them. In the end, I left there knowing I would never go back to this store to be overcharged again--and by an unknowledgeable staff. I would never give my support to any place of business, where I'd spent a good bit of money and gotten such wretched customer service. So unfortunate. It didn't have to be this way, but I could never now recommend Jones & Son to anyone.

I can't say enough about the service. Anytime you can get…read morequality help in the buying process over the internet like I experienced you just have to tell others

The work was ultimately made right but don't go if you want your items in a timely manner. They had…read moremy wedding band for 5 weeks and sized it up not down as called for on the service ticket. Over $200 and another nine business days I finally got it. fits great and was polished.

Very good experience! Would recommend to anyone. My repair did not take long at all and the service…read morewas excellent

Went in to see about getting a broken earring made into a pendant. They put a ring on and soldered…read moreit, and said $5 which was great. I had bought a chain online to replace the one I currently had it on ($10 silver chain) and they asked if I want them to fix this cheap chain. I said no the chain really isn't worth fixing, and I have a new one coming. The lady proceeds to get really passive aggressive saying well free, is definitely less than 0 and her time is all will be invested then I ask her if she offering to fix it for free, and I certainly didn't expect that and I appreciate it I smile and say of course and she turns her back to me snarkily and goes back to fix it, and I say I'll be glad to pay you, I'm totally embarrassed now others customers have heard all this, she doesn't respond, just storms off She had made me feel so ashamed as if I've done something wrong, totally embarrassed me in front of other customers. Made me feel like I came in to get something for nothing which I didn't. I didn't expect them to fix the chain for free, Didn't ask, they offered. So anyway, in my haste, I go buy something in the store I don't need. A good sturdy silver chain (twice the price of the one I ordered in Amazon and not as nice actually) but I didn't want to be made out as a cheapskate. So then the guy helps me put the repaired pendant and puts it around my neck after I asked him of course. My hands are Messed up due to a a skin disease, And I was wearing plastic gloves. I explain to him quickly why I can't do it myself but it appears they don't want me there as he is rushing me. I tell him I'm on a new medication and I hope it gets better, and he remarks he hopes so too, but not in a serious way. So then he says yeah, that looks much better, and the clasp is in the back how it should be! WTH now he's insulting me pointing out the apparently when I walked in the necklace clasp had rotated to the front So I paid for my overpriced sturdy silver necklace, the $5 Silver jumpring that was soldered onto my beautiful white gold Diamond charm, and mossied on my way. The insults and degradation they could have saved. They might want to charge reasonable prices for repair work, instead of shaming and guilting people for their "free" Services. And keep their personal insults about peoples imperfections to a limit. I mean was a necklace clasp showing in the front really worth bringing up? Where do these people get their customer service skills? I imagine if you come in there ready to spend big bucks I wager they are all compliments and respect. But beware if you don't have much money and just want a cheap simple repair, minus the attitude. Hi

I am in heaven!! The variety of gems and jewelry is amazing!! The people are so kind and caring…read more Extremely knowledgeable about all the different sculptures and pieces they offer.

This is the place to go for incredible crystal, rocks, handmade jewelry and natural wonders. They…read moreoffer incredibly large geodes and other rock specimens for sale as well as handmade art and imports. I bought an amazing art mosaic for my home. Kudos to the staff, Mary and Lisa who were very friendly and helpful. I will definitely be returning on my next trip to Hot Springs.

A great place to find a variety of gems, stones and jewelry. The service was fantastic with Seth…read moreshowing us some unique pieces and handcrafted jewelry. Definitely a great place to check out while you're in Hot Springs!

This store had some very good fiends . I was able to find a piece of Arkansas quartz and some…read morefluoride never heard if that stone. The store had a lot of different types of everything. The prices are very good and the staff is nice and friendly. They spent time explaining the properties of each crystal.

Friendly eager to help and encouraging. Really know their business. They gave several options…read morewith solid advice.

They were the worst. I took in several items. A gucci watch to get a battery and a link. After I…read morecalled 2 weeks later. They could not fix it. Also tried to charge 50.00 for the earings backs. Overcharges and poor service

Baker's is everything I look for in any business. Great people and amazing service…read more I was proposing to my fiancé and needed the ring to be done a week earlier than I thought (she had a family vacation I forgot about..). After texting Carla the situation, one of the jewelers came in on his off day and had the ring done within the next couple of days! I live in Little Rock and never encounter businesses like this one where the people care and you are treated like family. I would highly recommend them to any guys looking for engagement rings who want a fair deal, maybe a little guidance, and assurance of an amazing job!

Took two rings in to replace missing stones, asked to get an estimate first. Pat wrote "ESTIMATE"…read moreon the ticket and told me it would be Thursday before I would get a call with the estimate. On Thursday I received text that my rings were ready to pick up. I called and told Pat's daughter that I was supposed to get estimate first. She said she was sorry but the work was already done. The charges were about $75.00 over what I considered my mental financial comfort level. But because the work was already done, I lost my ability to get an estimate somewhere else. I have never had jewelry repaired where you didn't sign accepting the amount to be charged. I am happy with the looks of one ring, but the other looks "off" to my inexpert eye. There was no offer of a discount and sometimes "Sorry" is just not enough. I'm not happy with my experience with this jeweler and won't be back.