Hello, I found Smile Boston ten + years ago…read more Smile Boston is by far the best dental care team I have ever had. Becky my Hygienist is amazing!! Her skills are impeccable. Always a peaceful experience with Becky. So grateful for Becky. Tony

I have been a patient of Smileboston for 10+ years and I could not be happier. All of the staff,…read moreespecially Andrew, Kiosa, Becky, and Dr. Spitz are extremely kind, knowledgeable, and helpful. I always leave with an understanding of the services I received and the health of my mouth. I highly recommend!

Had a great first visit, but after that things went downhill due to repeated administrative errors…read more I have dental anxiety (flagged in my chart), so unexpected changes and confusion are especially stressful. I scheduled fillings specifically around insurance coverage, but when I arrived I was booked for a completely different procedure that my dentist had never explained to me. I then received appointment reminders for visits I never scheduled, and when I called they admitted it was a mistake. I was also told I owed a balance that I had already paid in full (my insurance reimburses me after the fact), and the office could not clearly explain why the charge appeared or why they told me I had already paid. I was then told that they forgot to submit my claim to my insurance. My hygienists were great, but I don't recommend this office if you have anxiety or don't have time to constantly correct scheduling/billing issues yourself.

Always a stress free environment from walking in to getting into the chair to leaving. Everyone's…read moreso friendly and Dr. extremely informative and take the time to explain and go over all. Beyond worth my trip out of state to come back and get treated with Brookline Progressive Dental Team.

Very few people like going to the dentist. BUT, C&C is different. Dr. Chen and his entire staff…read moremake us feel at home. We know he will be with us for the long haul. Thorough, gentle, honest, good humored, empathic, efficient. Both my husband and I recommend C&C wholeheartedly.

Dr Chen Luhao is best dentist I have ever met. He takes pride in his work and really truly cares…read moreabout the patients. Lucky to have him in Brookline. I did the cavity surgery and other severe treatments. He is so nice!!!!!!!!!!

A periodontist and an oral surgeon. Caring and friendly…read more These two Drs are married. The family team was just what I needed. I went to them for deep cleaning, a barbaric procedure I had done once thirty years ago. (And vowed never to repeat) After several promising, but ineffective consultations with each of them, we finally agreed on a full mouth procedure under IV sedation . Uncommon? Hard to coordinate? Added expense ? Impeccable! Just what I needed for a pain free procedure. And no postoperative pain . A perfect 10!

Well run office. Very experienced and personable practice. Highly recommended. Need I say more?read more

For my first appointment, I was given a hygienist that was going to dental school to become a…read moredentist. Also, I asked for my dental records to be transferred to another office and they emailed them without any password protection - a HIPPA violation! My wife requested a certain dentist at her visit and at the day of the visit, he was not scheduled to be in the office that day.

TL;DR: Go elsewhere, if possible…read more Went here for a couple years as my first dentist in Boston. Was fine for most of it (routine cleanings, a filling). Front office was kind, my first hygienist was nice. My dentist and hygienist were changed on me without notice, and neither of them introduced themselves to me (I still don't know what the dentist looks like or what his name is). Further, the new hygienist used a tool during a routine cleaning that broke off a piece of my tooth. He asked if "that crack [has] always been there", to which I replied "no." Come to find that I require a crown. In my back and forth with the office over this, I find that the hygienist had written in his notes that I came in with the crack. His notes state that I said "I think one of my teeth broke", which is patently false. When confronted with this, the dentist refused to believe me or cover any part of the now required procedure. More than the confusion over the cause of the crack in my tooth, it really worried me that the dental notes written at this place don't align with reality: that's scary, as they aren't things I review at every routine cleaning. Icing on the cake: I asked for my dental records to move on to a new dentist, and they sent me the dental notes for a different patient, casually violating HIPAA. Go at your own risk.

More professional. They seemed overwhelmed. Appointments confused and there are push back from Dr…read moreSam. Get it together

I've been going to this office for years and both past and current dental work as been first-rate…read more Along with Novocain, the friendly staff helps dull the pain.

This is a wonderful group. They have highly skilled dentists and dental specialists , along with…read moredental assistants and technicians to deal with every kind of dental problem. I have seen them for years, and they have been always helpful, and completely trustworthy. I recommend them without reservation.

Kevin Kwon, DMD - My wife after oral surgery required urgent follow-up as the surgeon was out of…read morethe country during the holiday season. This was a Saturday when most offices were closed. Dr. Kwon carved out time to see her even though she was not his patient. With great skill and compassion, Dr. Kwon calmed my wife down, took the necessary steps to steps to ensure her healing was without serious complications that required treatment, and proceeded to check in on her through texts and calls over the next several days and weeks. I highly recommend Dr. Kwon for his skill, attention to detail, and most of all for the compassion he has for his patients. Brookline Dental Center is lucky to have him as part of their staff. BTW-My wife is a nurse and I am a physician. We appreciate the importance of trust between a caregiver and a patient, that the caregiver will do their best to help a patient get well. Dr. Kwon excels at the most important aspect of healthcare, building and maintaining that trust.

Only found this out several years after my appointment, but they attempted to bill both myself and…read moremy insurance company multiple times for the same procedure.

The front desk isn't very knowledgeable. I asked about HSA direct pay and received a confused look…read more Someone came to complain about an insurance billing error. The front desk clerk had trouble responding and did not seem to understand what was clearly explained, leading to frustration for the patient. They do not know how to schedule patients. I was asked to come an hour earlier only to be seen after my original appointment time. While I was being attended to, another patient demanded to see the Dr. performing my root canal, in the middle of the root canal. Staff did not know how to calm this patient down so they kept telling the doctor that the patient wanted to see him. It was as if they thought the doctor was going to stop my procedure. I could tell the doctor hadn't read my chart by the questions that were asked. He confirmed it when he realized I was the case another doctor had discussed with him, while drilling my teeth... The dentist and dental assistant clearly did not know each other judging the office gossip being discussed. The root canal went as well as a root canal could go. It took about 3 hours. The filling fell out about 2 weeks later. I need another root canal (different tooth) and would not dare return to this office. I'm going to another endodontist anf my primary dentist is doing my crowns. And I better not have a billing "error" as I have read in reviews and seen in person.

The office responded immediately when I had an emergency. Dentist was kind and professional. The…read more staff very helpful and courteous. I have used this for many decades and recommend them highly.

I have spent months trying to get help getting reimbursed for dental procedures performed at this…read moreorganization. Constant turnover in the business office and being lied to by people in the business office has left me with hundreds of dollars in unreimbursed claims.

These people canceled my appointment on me three times. They're very unprofessional. I told them…read morewhat I wanted to do in my new patient forms and they just can't reschedule my appointment. I even took the day off of work. Do not go to this dentist. They unprofessional unorganized they need to fire the scheduler.

They were on the list for my insurance. I gave them all information five months ago, including…read moretransfer of Old records. Got to my visit yesterday and they had no records of me... Oops, they found them after I had completed them again. Then they tell me my insurance is not good. Very, very bad experience.