I love this Ace, I drive across town just to go here. Tina and Lisa are always super helpful when…read moreIm in there, and they always have a treat for my Pup behind the front counter. Best Ace in town!

Go to any other Ace besides this one if you can. Staff is so rude, especially the guy that works in…read morethe paint area. Hung up on me when asking a question that he answered incorrectly. Was just trying to get clarification and he was unsure and got frustrated and hung up on me.

This is my favorite hardware store in town. It's not as massive as some of the other chains (or…read moreeven as big as some of the other Ace locations); however, it always seems to have what I need--and a great deal more. The people who work here are incredibly friendly and helpful. At most other places, it's hard to flag down an employee to help you; here, they'll ask if they can help you find something particular as soon as you walk in the door. Even if you're not positive exactly what you're looking for, they'll work with you to find the right thing. In addition, they have really great prices. Many things are comparable to other places, but there are a few items (like furnace filters) where Ace has the lowest price for the quality. It really feels like a neighborhood hardware store, and I'm always glad when I have to stop by.

Not the biggest hardware store but perhaps the best because the Bon Ace store has people who know…read moretheir stuff. Helpful and knowledgeable staff.

SIX STARS****** Perfect prices, staff, and products. I had…read morebeen using a 36-year-old wheelbarrow, falling apart, and--I found a brand new metal one, fully assembled, at this hardware for $54.09 total after being given a $5 discount and an Ace Rewards membership worth buko dollars, free points (dollars)! Loew's wants almost $200 for wheelbarrows, universal parts for a wheelbarrow costs more than $55, and the plastic wheelbarrow I bought, and returned, from China, sold by Amazon, was plastic and my better half and I spent three hours each trying to put the junky thing together; couldn't; returned it. It even had a big cancer warning on its plastic body. SO NOW I'M A PERMANENT ACE HARDWARE FAN!!! When it comes to hardware items, always go to ACE first!

Don't take your window screens here to be fixed... they don't know what they are doing at all!…read moreThought I could trust them to screen up one frame last season and it took me a while to put it back in since winter hit and we didn't open the windows. Now that it's getting warm and put the screen in, they put the screen in so tight in the frame that the sides are pulled away from the window on both sides and it is bowed, leaving a huge gap on each side. For $40+, I would've expected it to be perfect, but now that I mistakenly "assumed" it would be ok when I put it up in the spring, I no longer have my receipt, so $40 down the drain and mosquitos and other flying insects are coming in through the gaps. Kicking myself for not doing it myself as it's less than $15 for the kit! Will never trust these people to fix my screens again! I guess there's no one to be upset with but myself cause you know what happen when you "assume" things!

I'm a big fan of Ace in general and usually trade at the Ace at Bon, but this is a large store and…read morealso has the bargain area. I almost always get what I need at Bon Ace, but when I don't I go to this one. People are friendly, store is clean and bright and they probably got what you need. I find it interesting that prices are often lower at Ace than at Lowe's or Home Depot with the exception of electrical goods where the big boxes are cheaper.

I don't have much to say. They're very helpful and nice. They have most of everything i need but…read moresometimes i can find it cheaper elsewhere. Ace is just overpriced compared to other hardware places. Great employees though can't complain at all. They have a good selection too.

Big thanks to this Home Depot. I placed an online order at 10A and they had the items delivered to…read moremy sons house by 1230p SAME DAY! I live in LA and I'm not there to decorate but wanted to ensure my son gets a jump start on things. I placed an order for a holiday wreath and doormat. The store called me to let me know they didn't have the exact doormat I'd selected at this location and described their options. We swapped for another, that was even cuter than the first. I'm so thankful for such exceptional and quick service. Highly recommend.

Literally the rudest experience as a delivery driver I've ever had--will not be back…read more Customers: please consider ordering your same-day deliveries from a Home Depot competitor. My first time picking up I provided the name of the person on the order and showed the order in the delivery app to the clerk, but the gal refused to provide service without a specific type of order #. I gave her the order # from the app but all she would say is "I don't have order #'s like that"--would have been so helpful for her to say, "Hey, our orders have 9 alphanumeric digits" (or something like that), so I could try to look through the different screens in the app to hopefully find what she needed, but NOPE--she couldn't be bothered to provide me with service. Didn't provide any help navigating my first pickup whatsoever and I ultimately had to cancel the delivery with the 3rd party delivery app's support team. That means that customer didn't get their order on time, if at all due to the possibility of the app cancelling the delivery completely upon word of the driver. If you're a customer who uses Uber/Doordash/etc. to deliver to your doorstep from this store, please understand how poorly your delivery drivers could be treated at this store and tip appropriately for good karma...or at least don't order same-day delivery from Home Depot due to their unacceptable staff behavior. No other company's store employees have been so unhelpful to me.

This is an update to my original post-…read more Original post- I was raised that if you break something, you replace it, and I live by that motto, but Bill's Rental are charging me for routine maintenance that should be done on their equipment and telling me that I damaged their equipment. I rented a 6x12, dual axle trailer with a max capacity of 4,000 lbs. I used the trailer for a roll of artificial turf that was 500 lbs. (see picture). After I return the trailer I was told that I caused damage. They send me pictures of a rusted and broken shackle strap (see picture). Anyone that knows trailers will tell you that these need to be replaced for routine maintenance or need replaced if someone puts too much weight in the trailer. The damage waiver that we pay covers routine maintenance and wear and tear but they are claiming that I caused the damage. There is no other damage to the trailer. I'm questioning this extra bill of $430 that they are hitting me with and Brian (downtown store manager) tells me they are going to send me to collections and that I won't be able to rent from them again. That's where I stand now. Still trying to resolve this issue I called back to talk to someone higher than the manager and I'm waiting to hear back from Hunter. Update- After multiple calls to try and resolve this, I get a call from Brian. He said that it was determined that the damage was due to wear and tear and that I do not owe them anything, and that I can rent from them again. While I am relieved that I do not have to deal with collections, I am still not satisfied with the way they handled this situation. They were quick to place blame and were quick to say they were sending me to collections by me just questioning these extra charges. There was no apology offered for the misunderstanding. Oh well, this was just a lesson about where to take my business in the future.

I called Bill's after receiving a recommendation for this location on Nextdoor. They were helpful,…read moreprompt, and had the extra gas and trimmer wire ready for us when we arrived. Thank you for your excellent customer service. We will be happy to be repeat customers!!

Very freindly very respectful and so amazingly clean i got to meet the store manager and he was…read morevery polite and they definitely keep very organized

A friend purchased a patio table and chairs. As we were loading we noticed one of the feet missing…read more The employee directed us to the return desk to get help. WOW!!! Were we impressed!!! Ryan you deserve a pay raise and a promotion!!! I hope you are a trainer for employees in how to take care of customer service! I truly thought customer service was null and void. Ryan you proved me wrong! Thank you for your customer service. Your willingness to help. You answered our questions. You gave us the information. You made the customer feel like more than just a number. I hope your boss sees this! I hope corporate office sees this!!! We need more employees like you in this world!

They are seriously helpful and you don't have to run around the store looking for someone, there's…read morealways someone around to help.

This USED to be my go to hardware store in lieu of Lowes or Home Depot. No longer!!! Lisa,…read moreapparently the assistant store manager, is extremely unprofessional and rude. 2 times in one day actually. First time she was rude to my girlfriend who was nothing but polite. She has a slight accent and apparently that was enough for Lisa to be extremely rude when checking out. Second visit was just me and I was "lucky" enough to be "helped" (what a joke) by Lisa. Asked for a receipt reprint for my records and she stated repeatedly that "it has to be the original receipt" lol. I think she thought I wanted to return something, which if I have a reprint, still counts as a receipt as you KNOW that it came from that store. But anyway, if you find yourself being berated, I mean helped, by Lisa you are better off just heading to another store to avoid the MAGA attitude. Thank you Lisa!

I spent two days working on a "ten minute" plumbing project. As the project continued to grow, I…read moreended up making SEVEN trips to this ACE store for additional plumbing parts and advice. Every member of the staff that I interacted with went out of their way to help me. I remember Ron, and the manager Jamie, but there were multiple employees who helped me get the correct parts, provided helpful advice, and took back the items it turned out I didn't need. I would go out of my way to shop at this store.

I was thrilled to see model kits and hobby supplies. With all hobby stores having closed years…read moreago, I welcome the selection.

I'm not a woodcrafter per se, but I've visited Woodcraft for General Finishes stain and paint…read more Prices are fair and staff are friendly and helpful

Good service, knowledgeable people great selection good value for what you're buying hardwoods are…read moreexpensive no matter where but they're great at helping you pick out what you need