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    Bon Ace Hardware

    3.5 (38 reviews)
    ModerateHardware Stores
    Open 8:00 am - 7:00 pm

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    Reviews With Photos

    Alexander W.

    This is the only store that I have been able to find these limited edition Traeger Pellets in all of Colorado Springs. The store is very clean and the staff was extremely friendly. Highly recommend this location.

    "Your receipt assures your return". No mention of the need to produce the credit card.

    A very unpleasant visit to the Bon Ace hardware today related to a stupid and inflexible return policy. I had the receipt but not the credit card with me, so they refused to refund either to the credit card number which they surely had or with cash. No other businesses I have patronized have this requirement. The packages were unopened, $15 total goods bought a few days ago. The young men behind the counter were polite and I think were embarrassed by the "policy" to not return without the credit card. Manager was not on site. I am a "Ace Rewards" member for 25 years, didn't matter. When I complained there was not a manager there and that I would need to make another trip to the store the ?acting manager/"greeter" teenage employee threatened to throw me out of the store and when I left and in a very snotty tone said, "Now you have a very nice day." Also some past employee covered in tattoos got up in my face and tried to make it his business, seemed to be itching for a fight. Go somewhere else.

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    7 years ago

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    12 days ago

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    9 months ago

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    1 year ago

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    2 years ago

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    Darek B.

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    8 months ago

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    10 months ago

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    3 years ago

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    2 years ago

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    Darek B.

    Thank you Susan!

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    1 year ago

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    11 months ago

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    7 months ago

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    2 years ago

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    8 years ago

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    3 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    12 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    9 years ago

    Customer service is always amazing, thank goodness they ask what I need when I walk in the door or else I would never find anything!

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    9 years ago

    Great store! Attentive. Has everything we needed and plenty of staff on hand to help you out or offer advice. Thank you.

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    6 years ago

    My favorite Ace in Colorado Springs. Bon Ace very well run. The Employees are friendly and knowledgeable.

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    12 years ago

    Everyone is friendly, eager to help, and this is super conveinent.

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    10 years ago

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    11 years ago

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    13 years ago

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    7 years ago

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    15 years ago

    This is a great neighborhood asset. They have an huge selection of hardware and other items. Very helpful.

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    8 years ago

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    14 years ago

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    10 years ago

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    11 years ago

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    9 years ago

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    South Academy Ace Hardware - Left side screen bowed!

    South Academy Ace Hardware

    2.8(11 reviews)
    5.9 mi
    $

    Don't take your window screens here to be fixed... they don't know what they are doing at all!…read moreThought I could trust them to screen up one frame last season and it took me a while to put it back in since winter hit and we didn't open the windows. Now that it's getting warm and put the screen in, they put the screen in so tight in the frame that the sides are pulled away from the window on both sides and it is bowed, leaving a huge gap on each side. For $40+, I would've expected it to be perfect, but now that I mistakenly "assumed" it would be ok when I put it up in the spring, I no longer have my receipt, so $40 down the drain and mosquitos and other flying insects are coming in through the gaps. Kicking myself for not doing it myself as it's less than $15 for the kit! Will never trust these people to fix my screens again! I guess there's no one to be upset with but myself cause you know what happen when you "assume" things!

    The rudest customer service I have ever experienced. The supervisor, Tim Anderson, scoffed at me,…read morerolled his eyes at me, and was unapologetic, unhelpful, and condescending. I had two copies of a key to a padlock made. The Ace-Hardware employee used the wrong key-model when cutting it so the two key copies did not work. This forced my team lead the next day to cut our lock because the Ace-made copy did not work. That's fine, I understand that the Ace key-cutter made a mistake. It happens. Ace's policy is they guarantee their key copies so I went back and, as a conflict resolution, asked if I could get a padlock since their key copies did not work, despite the fact that the original key (which I brought along with the cut padlock) still opened the padlock fine. Mr. Tim scoffed, said "That's a LOT" and when I showed him that the old key still worked, blamed the padlock and said "see how old and not easy to open it is?". When I pointed out that the cut padlock did in fact, still open with the original key, but did NOT open with the Ace-made copies, he did not apologize or take any accountability. He rolled his eyes and said "I didn't sell you that lock, I sold you a key" in an extremely condescending and dismissive tone. Two key copies cost 6$ each, and a new lock cost 12$ each. For the exact same amount of money lost for Ace Hardware, he could have completely resolved the issue and had a customer leave happy. The problem isn't the keys, or the lock. The problem was the way the supervisor, who is tasked with handling customer service resolution in a professional manner, was dismissive, condescending, rude, and took no accountability for the mistake.

    Photos
    South Academy Ace Hardware - Screen right side, bowed!

    Screen right side, bowed!

    South Academy Ace Hardware - Screen gap from improper screen install into frame!

    Screen gap from improper screen install into frame!

    South Academy Ace Hardware - Screen gap left side from improper screen install into frame!

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    Screen gap left side from improper screen install into frame!

    The Home Depot

    The Home Depot

    2.1(84 reviews)
    4.6 mi
    $$

    Big thanks to this Home Depot. I placed an online order at 10A and they had the items delivered to…read moremy sons house by 1230p SAME DAY! I live in LA and I'm not there to decorate but wanted to ensure my son gets a jump start on things. I placed an order for a holiday wreath and doormat. The store called me to let me know they didn't have the exact doormat I'd selected at this location and described their options. We swapped for another, that was even cuter than the first. I'm so thankful for such exceptional and quick service. Highly recommend.

    Literally the rudest experience as a delivery driver I've ever had--will not be back…read more Customers: please consider ordering your same-day deliveries from a Home Depot competitor. My first time picking up I provided the name of the person on the order and showed the order in the delivery app to the clerk, but the gal refused to provide service without a specific type of order #. I gave her the order # from the app but all she would say is "I don't have order #'s like that"--would have been so helpful for her to say, "Hey, our orders have 9 alphanumeric digits" (or something like that), so I could try to look through the different screens in the app to hopefully find what she needed, but NOPE--she couldn't be bothered to provide me with service. Didn't provide any help navigating my first pickup whatsoever and I ultimately had to cancel the delivery with the 3rd party delivery app's support team. That means that customer didn't get their order on time, if at all due to the possibility of the app cancelling the delivery completely upon word of the driver. If you're a customer who uses Uber/Doordash/etc. to deliver to your doorstep from this store, please understand how poorly your delivery drivers could be treated at this store and tip appropriately for good karma...or at least don't order same-day delivery from Home Depot due to their unacceptable staff behavior. No other company's store employees have been so unhelpful to me.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Bill's Equipment & Supply

    Bill's Equipment & Supply

    4.1(17 reviews)
    2.6 mi
    $

    I called Bill's after receiving a recommendation for this location on Nextdoor. They were helpful,…read moreprompt, and had the extra gas and trimmer wire ready for us when we arrived. Thank you for your excellent customer service. We will be happy to be repeat customers!!

    This is an update to my original post-…read more Original post- I was raised that if you break something, you replace it, and I live by that motto, but Bill's Rental are charging me for routine maintenance that should be done on their equipment and telling me that I damaged their equipment. I rented a 6x12, dual axle trailer with a max capacity of 4,000 lbs. I used the trailer for a roll of artificial turf that was 500 lbs. (see picture). After I return the trailer I was told that I caused damage. They send me pictures of a rusted and broken shackle strap (see picture). Anyone that knows trailers will tell you that these need to be replaced for routine maintenance or need replaced if someone puts too much weight in the trailer. The damage waiver that we pay covers routine maintenance and wear and tear but they are claiming that I caused the damage. There is no other damage to the trailer. I'm questioning this extra bill of $430 that they are hitting me with and Brian (downtown store manager) tells me they are going to send me to collections and that I won't be able to rent from them again. That's where I stand now. Still trying to resolve this issue I called back to talk to someone higher than the manager and I'm waiting to hear back from Hunter. Update- After multiple calls to try and resolve this, I get a call from Brian. He said that it was determined that the damage was due to wear and tear and that I do not owe them anything, and that I can rent from them again. While I am relieved that I do not have to deal with collections, I am still not satisfied with the way they handled this situation. They were quick to place blame and were quick to say they were sending me to collections by me just questioning these extra charges. There was no apology offered for the misunderstanding. Oh well, this was just a lesson about where to take my business in the future.

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    Bill's Equipment & Supply
    Bill's Equipment & Supply
    Bill's Equipment & Supply

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    Lowe's Home Improvement - The Garden Center

    Lowe's Home Improvement

    2.2(55 reviews)
    3.7 mi
    $$

    4 terrible deliveries experiences Lowe's has a third-party…read morecompany that does deliveries and admitted today after fourth botched delivery that they have no ability to hold the delivery company accountable 1)dryer delivery not handled as promised and they left without delivering my dryer (several extra costs to me as you have to give them a 12 hour window and I was not working today to get this delivered, etc.) 2) dishwasher came damaged 3) washing machine was jostled so much that the door was broken (earlier delivery than the dryer and I still don't have a dryer) 4) refrigerator came and they were going to not deliver it saying it wouldn't fit through the kitchen door, which is the same width as the front door that they were able to get it in just fine. But before they bring it they tried to not have it delivered and have me just except that I had to get a different refrigerator to fit through the kitchen door. So, I grabbed tools and took off the door and door frame. Then they brought the fridge came in just fine through both doors and I certainly did not need to do remove anything but at least I have a refrigerator and then extra work to put the door back together. Customer service isn't great and I just can't buy from Lowes ever again I had also paid thousands for them to put my fence in and the polls are too far apart for the gate to latch, they did not put in a tension line at the bottom and the fence didn't follow along the ground so there was some big gaps that we're way off the ground. Someone from the 's office came out and agreed to was not done well at all. The only thing they did was put another gate latch at the bottom, which was ridiculous because it was exactly the same as the one above, and when the polls are too far apart, neither of them work and the bottom one keeps hitting me in the shins. I have to tie my gate shut so that my dogs don't get out and untie it every time I want to go in and out the gate. This is a ridiculous unnecessary hassle when I paid for it to be professionally installed. I've had to buy stuff to go along the bottom of the fencing and more. Complaints go nowhere.

    Warning! Do not shop at the N.Nevada Lowe's in Colorado Springs! They delivered my new…read morerefrigerator and failed to take the door hinges off and jammed the old refrigerator out the narrow doorway and forced the new refrigerator back through the narrow doorway. We noticed that they had dented my new refrigerator. The delivery driver texted a photo of the damage to Lowe's and asked me to call the store. Over the past 5 days, I have called the store 15 times and was assured that Daniel the store manager would call me back to arrange the exchange of the refrigerator. No one has called me back. The 800 customer service number is equally worthless. **Save yourself the trouble and shop at Home Depot.

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    Lowe's Home Improvement - My new flower

    My new flower

    Lowe's Home Improvement
    Lowe's Home Improvement

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    Bon Ace Hardware - hardware - Updated May 2026

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