This is my favorite hardware store in town. It's not as massive as some of the other chains (or even as big as some of the other Ace locations); however, it always seems to have what I need--and a great deal more. The people who work here are incredibly friendly and helpful. At most other places, it's hard to flag down an employee to help you; here, they'll ask if they can help you find something particular as soon as you walk in the door. Even if you're not positive exactly what you're looking for, they'll work with you to find the right thing. In addition, they have really great prices. Many things are comparable to other places, but there are a few items (like furnace filters) where Ace has the lowest price for the quality. It really feels like a neighborhood hardware store, and I'm always glad when I have to stop by. read more

Not the biggest hardware store but perhaps the best because the Bon Ace store has people who know their stuff. Helpful and knowledgeable staff. read more

I got to the store to get propane at 6:46 PM and the perpetually cranky little old man told the new kid who was grabbing the keys NOT to help me. He said they don't help people with propane after 6:45. No apology no nothin'. He and the crankiest old lady own 95% of your 1 star reviews and nothing ever changes. They must be kin. You're losing traction by the minute. I can say old lady because I am one and I sure don't act like that at work or anywhere else for that matter. And Life is hard enough, nobody needs that crap. The vibe in that store is sooo negative. There are tons of places to get CHEAPER propane but it ran out while we were grilling and we live closer to here. This is ridiculous. It takes 3 minutes, if that. That guy is never helpful. Every employee was posted up at the front door, jacking around waiting to go home. If you can't help people with all your services, close early. You have everything overpriced but we've been coming here for decades, loyal as we can be. Soooo done with this nonsense. I'm still in your parking lot by the propane and you're still open. What a waste of time. read more

I'm in this hardware store at least twice a week, I spend quite a lot of money in here. The other day I was shopping in here, and had to to use the restroom, really bad. I politely asked one of the employees to use the restroom, and I told her it was emergency. But she refused to let me use it. She said it was the owner's policy to not let people use the restroom. So I just took a piss on the floor in one of the aisles, and now I will just steal things from the store and rearrange things and put them back in the wrong place every time I come back to shop. This is how customers gets back at stupid store policies. read more

I don't see me shopping there again. Every time I go into this store I am treated rudely by the elderly checkout guy and/or treated rudely by the elderly woman that works there. I guess I'll check out Lowe's. Kinda sad, my family always shopped at Ace. But I can't tolerate abuse when I'm the customer. I'd love to hear of these two retiring soon, maybe I'll come back. read more

The Ace Hardware website was up-to-date when it showed In Stock for Milwaukee tools I needed this weekend. Arrived at this store and Yes the items were indeed in stock. Both clerks helped me find and pay for the items with my Military I.D. Photo for military Discounts. When computer showed higher price than the store shelf sticker they lowered the price no hassle. Worth traveling to This store rather than wait for items to be delivered at other Ace hardware stores. I'll shop here again. Old fashioned service ! read more

This is the only store that I have been able to find these limited edition Traeger Pellets in all of Colorado Springs. The store is very clean and the staff was extremely friendly. Highly recommend this location. read more

Bon Ace Hardware - Hardware Stores Near Me - Colorado Springs, Colorado

I buy all my Benjamin Moore paint here. Fast, friendly and great to work with. The staff was helpful with picking out a BBQ as well. Smaller store, but has what I need. read more

They have the things other stores don't have. You can buy one piece of hardware and not have to buy extra hardware. The staff is helpful finding the right aisle and part. I've been coming to my local ACE for decades. I like the way they try to stop shoplifting. read more

Cute neighborhood Ace. The staff is super friendly, helpful and knowledgeable. The best Ace Hardware that I have been to. I will definitely be returning. read more

"Ace is the helpful hardware place"?? More like Ace is the racist place and it's not just one or two stores! I've been to about five with my husband and he was racially profiled as soon as he walked in the doors!! And my brother in law was denied an item but when I went in there wasn't a problem?!?! On another occasion I went in I had the pleasure of being helped by the first POC I've met in ace and he was great! What wasn't great was the way he was being treated by the white employees it was absolutely disgusting! I went in a month later and he was gone and I don't blame him one bit if he quit because of how he was being treated! Ace has officially become the rACEist place in my family. Never shopping at Ace ever again read more

A very unpleasant visit to the Bon Ace hardware today related to a stupid and inflexible return policy. I had the receipt but not the credit card with me, so they refused to refund either to the credit card number which they surely had or with cash. No other businesses I have patronized have this requirement. The packages were unopened, $15 total goods bought a few days ago. The young men behind the counter were polite and I think were embarrassed by the "policy" to not return without the credit card. Manager was not on site. I am a "Ace Rewards" member for 25 years, didn't matter. When I complained there was not a manager there and that I would need to make another trip to the store the ?acting manager/"greeter" teenage employee threatened to throw me out of the store and when I left and in a very snotty tone said, "Now you have a very nice day." Also some past employee covered in tattoos got up in my face and tried to make it his business, seemed to be itching for a fight. Go somewhere else. read more

Bon Ace Hardware - "Your receipt assures your return". No mention of the need to produce the credit card. - Hardware Stores Near Me - Colorado Springs, Colorado

the elderly staff there are relentlessly rude and have zero interest in customer service or satisfaction. got a product suggested that not only was "used by the employee themselves" but didn't come with a battery and neither did the sales person suggest a pack of batteries. ontop of that rhe suggested product wasn't even what i needed or told them i needed. when i wanted to return it the elderly woman at the checkout couldn't give less of an anything about the time they've had me waste driving up and now. read more

I went in about a month ago to get a couple of keys made. From the moment I walked in, everyone was friendly, greeting you as you walk in the store. Over in the key area, I was helped by Kyle. He had a fantastic personality. While he was getting the keys together, I told him about a dilemma I'm having with a Fob that presently isn't working for this vehicle I just purchased and how no one can seem to figure out how to fix the one I have or with a new one. He asked for vehicle information and then pulled it up on the computer and asked if it was the same Fob I have (it was). He told me how much it was (very reasonable!), and he could probably program it, so I'd have a working Fob. I haven't had time to go back, and I hope when I do Kyle is still working there so we can get this taken care of. Thanks for your help, Kyle - it was a pleasure working with you. read more

There's definitely something odd when an employee is repeatedly called out in online reviews, spanning many months or years, and the owners or managers then comment here saying, "Gosh, we're sorry for your experience." I say odd because in this day, few companies would allow this elderly woman to berate the customers as she is clearly allowed to do. I went into the store, looking for some small springs. I only wanted the woman to point me to where they were located, but she insisted on telling me about the layout of the spring bins. I asked if it was okay it just look over the springs because the layout was different than other Ace Hardware stores. In a *scolding tone* she says, "I don't care what the other stores do." Huh? This woman has to be a mother or aunt or part owner, because there is no way you would let this go on as it is obvious from all the bad comments that it has. You can bet too, that one of the people watching the comments here will post the old, "Gosh, we're so sorry for your experience, we know how important it is to treat 'customers' right." Uh huh! I like Ace Hardware stores generally because they have more obscure hardware. But now days, online shopping is pretty easy. Do I really need to have someone 'scold' me for just making a simple statement? read more

Wow! My husband and I went to all the big home improvement stores and couldn't find anyone that knew how to help us with our plumbing issue. We have old pipes and even Rampart said they couldn't help us, we would have to re-do the entire tub/shower system. We decided to try Ace and when they asked if we needed help they sent over an amazing lady named Pat. She knew more in her little pinky than all the people at the other stores combined. She was not only knowledgeable, but friendly and funny! I know sometimes Ace is a bit more expensive than some other places, but for customer service alone it is worth it. They had a much better selection of plumbing parts as well, for being 1/4 or less the size of the large stores. I'd like to reiterate how awesome Pat was! read more

On Sunday I went to this location looking for an assortment of metric bolts . I was greeted by an elderly lady sitting at the front doors explain to her what I needed and she sent an associate to help me . But he was unable to assist me so she came over already had an attitude when I explained to her I was looking for an assortment length of 8 mm by 1.25 Bolt . She then got nasty when she asked me what length I needed and I explained to her I needed one about 2 in long that's why I was looking for an assortment of length . Her comment to me was that does not help her locate what I was looking for, in a nasty tone of voice and mumbled some other things . read more

Great team of help, knowledge people willing to provide assitance. Ace is unlike other large chains when it comes to assitance The staff will seek you out rather than avoiding you. Great selection of products. It feels like going back in time when hardware stores ruled. We will be back again. Very very helpful. read more

I like Ace stores and this is the best one even though it certainly is not the largest. Staff is very friendly, know and great my dog, seem to have most everything I need and are always ready with a suggestion when I get stuck. And I am a pretty accomplished handyman, so I don't get stuck on the easy stuff. I also shop a lot at the big box lumber stores, Ace doesn't sell lumber, and in comparing prices I have been surprised how most times Ace is the better deal. The big boxes do beat Ace on bulk electrical goods like full rolls of wire and junction boxes, but plumbing, handicap rails, screws and garden equipment Ace is the place. I also can get my paint selected and mixed faster than any big box or paint store and it is excellent quality. read more

Ya know this is an old school hardware store. Did they have the tiny screw I needed to fix my antique briefcase? Yup. Did I buy a bunch of weird crap that I kind of needed while I was in there? yup. I like the small box scene. read more

Bon Ace Hardware - Hardware Stores Near Me - Colorado Springs, Colorado

I used to go to this store so regularly that one of the employees jokingly said that I should work there. I had been shopping there for over 20 years and have spent a ton. The staff was friendly and they were great to my dogs. However things started taking a turn south. I noticed the employees looking at me from the corner of their eyes, acting different. This continued until one random day about six months ago. The manager accused me of being somebody's accomplice that was stealing from the store. She was so brash and uncouth about it and saying this in front of other customers and telling me that it happened months back. Surely, shes not serious. But yet continued on.. I had been shopping there two or three times a week. I guess they were trying to bust me red handed, by waiting to unload on me. To no avail. They still unloaded. Continuing her mockery, not only were her accusations delusional, she promised to have a video recording of the whole incident. With me lighting up my tires (speeding away)and flipping her the bird as i made the big getaway. I have money, ive never stole. When i have shoped at Ace, my only company is dogs. I was hoping that somebody with a clear mind would intercede. I miss Pat's aptitude. Dareks candor. I was nothing but a kind and gracious, loyal customer. With a fat wallet Now I am 86'd from the joint. Explain the bottom end fallout to the owner. This is how they thank you. read more

Big-box DIY stores have their place and are sometimes unavoidable, but I've found the local Ace Hardware (this one located in the Bon Shopping Center) consistently offers better service and a better experience. You're immediately greeted and offered assistance. The store is easy to navigate and, for most needs, they've got things covered in terms of inventory. It's also nice to support a local, community business rather than a corporate behemoth. The Bon Ace store is a nice throwback to a simpler retail environment, pre-big-box, pre-Amazon. read more

This store received masks and put them right up front for all to see. I haven't been able to find any for my family so I grabbed a box right away. As soon as I grabbed it an ace employee stopped me to inform me that box of masks was over $200. Ace is a huger corporation and they've decided to take advantage of the covid-19 situation to try and increase their profits rather than doing the right thing. I've been a lifelong customer of ace but I'll never return after this. read more

I won't be returning to this location.....poor customer service, prices not correctly marked, and it is such a mess I don't know how they aren't shut down as a fire hazard! Things are piled on things, can hardly even walk through the grill area. Try a different location than this one! read more

Customer service is always amazing, thank goodness they ask what I need when I walk in the door or else I would never find anything!

Great store! Attentive. Has everything we needed and plenty of staff on hand to help you out or offer advice. Thank you.

Everyone is friendly, eager to help, and this is super conveinent.

Love this store. The staff are wizards. After I got the new dryer cord home I had a question about how to install it and by golly the first person to answer the phone walked me through it. I wish ALL hardware stores were as friendly, knowledgeable and funky as this one. read more

Go to this Ace and not the on Circle near Galley! The service at the Wahsatch Bon Shopping Center Ace is much better than that other location and may be the best of any hardware shop in Colorado! Very polite and knowledgeable. I've heard many Ace employees at the Circle location complain about a manager that works there. The management at the Bon Shopping Center Ace is top notch. Finally, they do an awesome job at Bon with inventory management. The Circle store is always out of what I need! I can't believe it's taken me 10 years to discover this hidden gem! I just wish the parking spaces in the Bon Parking lot were bigger. Park away from other cars or you will get "door dinged"! read more

My favorite Ace in Colorado Springs. Bon Ace very well run. The Employees are friendly and knowledgeable.

I have never been disappointed by the Bon Shopping Center Ace. These folks know what they are doing and what they are talking about (lots of former contractors on staff). It's a small stow so they don't have everything on hand. This store is well worth the slightly higher price compared to the big box stores. read more

This is a great neighborhood asset. They have an huge selection of hardware and other items. Very helpful.

I ordered a propane heater online to ship to wisconsin. I orderd it 11-21-18 with an arrival date of 11-25-18 promised. By the end of the day 11-25-18 it never showed. So i called them and they NEVER even sent it. So then i had to wait another week until 12-1-18 when it finally arrived i read the booklet only to find out that i needed to get a gas line, regulator, and a 100lb tank minimum. I knew about the gas line but not everything else. So i brought it to the local ace hardware to return it and was told the money would be refunded to my card. So i waited till the next day and still no money.when i called they said it would take 7-10 business days to reach my account. Keeping in mind that i paid 30 dollars for shipping and for what? So i can wait 2 extra weeks for something i cant even use? Never shopping at ace hardware again especially online. read more

Do NOT get paint here!!! The employees act like they are walking across glass to help you. After standing at the counter for 5 minutes and making eye contact with two employees I was asked if I need help. As if I like hanging at the paint counter with an old paint lid in my hand. On top of that, they are unable to make any standard color. Every color has to be scanned in. When I go to Lowe's or home depot for paint I can literally ask for it by name and they have me out of there in minutes. Worst experience for paint ever!!! read more

this is my favorite ace hardware i've ever been too. i think ace does a really good job with employee training in the customer service department, but this store really takes the cake. you walk in, people greet you and direct you where you need to go. i'm awful with home maintenance and have no idea how to deal with a lot of problems that kind of pop up -- and the staff here have always been really understanding of my complete LACK of do-it-yourself ability and tell me what i need to buy and how to use it at home. i love the staff here so much!! plus, safeway is (practically) right next door, big time convenience. read more

The staff here is really helpful. The prices are OK when you have a coupon and or a special. Not sure how bad the neighborhood is, they often have a security guard at the door. read more

I have always loved shopping at our local Ace. That changed today. Recently, service has been less than attentive but today was horrible. After waiting for 15 minutes for someone to assist me with paint I hunted down a worker. This worker was so rude to me that I left without making a purchase. I found out later this woman was one of the managers. If this is a reflection of the management I would advise you not to go to this store. read more

I have been shopping at this location for close to 18 years. Over the last year this location has gone down hill fast. Typically there are 4 or 5 employees standing around chatting who roll eyes and sigh, and generally have some snide comment when you ask them a question. The woman with glasses and the long hair (around 60 yrs) who claims to be the manager, has been beyond rude and disrespectful on several occasions, today she pushed it to a whole new level. After waiting 20 minutes for a propane fill, I was informed that it is store policy to not fill propane if there is a thunder storm within 10 miles. She spent around 10 minutes on the computer trying to check the weather service, finally another employee pointed out that the reason she couldn't pull it up was she spelling weather wrong, She then informed me that a storm was 9.8 miles away and couldn't fill. I responded that that was fine I would just go down the street. As I was leaving she felt the need to yell "You do that, I hope your stupidity gets you killed, I'm not going to die for an idiot like you". WOW. I went down the street and got my tanks filled for 5.00 cheaper per tank with no issues. I understand that ACE has policies and wasn't asking her to violate them. If it was a one time issue, I would over look it, but, this has become the general attitude of this location. After 18 years of shopping here 2 to 3 times a week, I will never set foot in this location again. read more