Our main concern with regard to the manner in which the property was "managed" was solely based on…read morethe complete lack of communication/response from the day we arrived. We had absolutely no one to contact regarding concerns we had, which became major issues for us later on. The short and sweet of this review is : This was the absolute worst accommodation experience we've ever had - some due to communication/customer service, most due to the property itself.
When we arrived on Monday, parking became an instant concern. We were not listed as renting for the week, but I was able to convince the guard that we were. He had no interest in seeing any receipts as proof of property rental. Then came the parking cost surprise (you won't be warned - but be prepared to get nickel and dimed). We arrived at the rental a little early, and simply wanted to know if we could gain access - respectfully, looking for you or the owner's permission to do so, we called and emailed. As a result of not getting a response (a common theme), we waited outside until it was our time to go in. It was 90 degrees that day... We didn't have a response until Tuesday - more than a day later.
- No Wifi (Very poor reception in the apartment) even though we paid for the service via rent for the entire week. We actually had to ask a neighbor who was kind enough to share her WiFi password. Try to not feel embarrasshed doing that.
- There was sand in my bed (and others), and a necklace laying on the sheet of the bed, under the blanket. Were the sheets even changed/cleaned as part of our purchased/rented linen package? We ended up visiting Walmart to buy our own sheets for the week just to be safe.
- Parking pricing is completely different than what's listed in the binder in the house (pictures attached), and there was apparently no communication with security advising of our arrival.
- The bedroom ceiling fan was unusable as it seemed like it was minutes from shaking itself off the ceiling and decapitating someone.
- The bedroom window wasn't lockable! There were no latches (they were removed) on the window which prevented us from keeping the apartment secure.
- A 3-4 inch stream of water ran from the window in the back right bedroom, across the floor, thru clothing I had lying there, and then down thru the wall. I don't know where the water ended up, but there was a lot - and yes, the window was shut. Each time it rained, there was water. It rained a few days.
- The back bedroom smelled musty/mildewy the whole time - likely from all the water flow.
- You could literally hear EVERYTHING from the apartment below - which started on Thursday. EVERYTHING!!! We had to tell our kids that the water pipes were banging (no pun intented) inside the walls. Thankfully they only banged for a couple minutes.
- The door handles were close to falling off.
- A "damage insurance fee" was paid, but stuff was damaged and not repaired before our move in - which was a complete waste of our money.
- Light switches were missing knobs.
- The flooring in the entire place is on a slope. This made sleeping in the back room bed interesting, as it too was at an angle.
- The mattresses were some of the most uncomfortable mattresses we've ever laid on. We literally hated when it was time to go to bed because we knew how much our sleep would suck that night.
- The back left bedroom mattress was acceptable, as was claimed by my son.
- The furnace may have been the loudest furnace on Earth. The location of the air inlet, as well as the accordion style door in the bedroom meant you could hear it's thunder all day, and all night.
- The TV was mounted in the far left corner, flat on the wall, as viewed from the couch - and canted at an angle. I've never seen this! It didn't matter either way, as the furnace was so loud, and the TV service (box resetting constantly) was so intermittent, that it was nearly impossible to just sit and relax in the evening and watch a little TV before we dreaded heading to bed.
- There is a gas pipe sticking out of the floor. Watch your toes!
- The futon was old, and worn. It was NOT clean, and it was NOT comfortable to sit on. I suppose the lack of comfort on a futon is to be expected, however.
- The showers were moldy/not clean. The mat in the shower had sand under it - sand from prior tenants, I'm assuming.
- The listing stated there would be an air mattress, we saw no air mattress.
- The "private" beach was covered in sheared aluminum cans and lightly buried garbage - as well as a TON of logs.
- Neighbors referred to the property as a dump - they weren't far off. This made for alot of awkward moments when we saw each other.
In short, if you want to stay in the most miserable accomodation you can image, and pay top dollar - rent the South Shore Beach House. If you want something better, there was a trailer park up the road from the beach that had some availability.
