This property was described as Arcadia 4101, located at 141 Carrol Drive in Duck, NC.
BR& C upped their stock to two stars from one star because they managed to get our cable/internet restored within two days after we arrived, which apparently for this company, is a major accomplishment. BR&C was willing to make us wait until Thursday to get the cable and internet we paid for (flat screen TV's in every room!), but my wife insisted that someone from the rental company wait at our rental property for the cable guy to show up (they expected us to wait for a cable guy to fix their problems while on our vacation). The cable and internet was restored when we returned to the property at 4:00 pm on Monday 5/15. If they had properly inspected the property, they would have realized that the cable/internet didn't work and could have had someone fixing the problem instead of us have to call three times to get them off their asses. The rental agent copped an attitude with my wife - like we had no reasonable expectation of getting what we paid for.
Next problem - didn't have towels when we arrived. We had to call three times before towels, that are included in the rental agreement, were delivered.
Next problem - filth was on the mattress cover. But they took care of it. Someone showed up with a lint brush and ran it over the cover to clean it up. Really freakin' gross.
Next problem - the dishwasher didn't work. There were only three of us, so we didn't try to run the dishwasher until Tuesday. I kept getting error codes, but finally tricked the piece of crap into working. I didn't have the same luck on Thursday, so we called the rental company at 11:00 am (no answer) then 2:00 (finally got an answer). We were told that someone would be out to take a look at it. Someone showed up on Friday while we were at lunch. They left a message that they'd have to order a part, but no indication as to when they would return. The dishwasher still wasn't working when we left Saturday morning.
Next problem - holes in the screens. What's the point of having screens if you can't open the windows because bugs will get in? Fix your damn screens!
The lock on the door is a piece of crap.
Water damage on ceiling which has obviously been repaired at least once before (uh, pay to have it done correctly).
Dried dog crap on the deck.
The main problem I have with this dishonest company - the photos they present of the property vs the actual conditions. They show a deck with cushioned deck chairs which were non-existent (but they did have dried dog crap!) What's the point of having a deck that overlooks the only view that you can really claim (which is pretty lame), but don't have a damn deck chair to sit on? "Hey everyone! Come on out and STAND on the deck!". The furniture in the photos of the living area that they show on the rental site have been staged - there isn't nearly the amount of room that they try to portray.
The dishes and glasses in the cupboards were dirty and had to be hand washed because the dishwasher didn't work.
The kitchen has been renovated and the countertops and cabinets are nice. The refrigerator door is not balanced and slams against the laundry room door if you don't hold onto it.
The half bath upstairs had been renovated and was in good shape.
The "master" bath is really a Jack and Jill bath and is really, really small. The shower is about the size of a cruise ship shower.
All in all, I'd never stay here again, and would only recommend this property to someone I really didn't like. I can't say I blame the owners - they're at the mercy of this crappy rental company. My advice - steer clear of these jokers. They collect your money and run in the other direction if you have a problem. Honestly, this was the worst place I've ever rented in the OBX.
When I shell out over $2100 for a week, I kinda expect the vacation property to be a little nicer than my home. I would have been better off staying at home - my cable works, my internet works, my dishwasher works, I don't have holes in the screens, I don't have weeds surrounding my house, my refrigerator door is balanced, and the lock on my door works without having to mess with it for a few minutes. read more