I can see, at one star, mine is tied for the highest rated review of Block Island Realty on Yelp!…read moreThat should give one pause. Here's how the star was earned: their communications were fine, albeit minimal, and they represented the house accurately, in terms of the pictures. Here's how they were lost: We could not gauge from the photos that the house would effectively be a sauna during most waking hours of the day. With no insulation and almost no ventilation through low awning windows, the heat rose intensely. It was a warmer week, with highs ranging from the mid 70s to the mid 80s, topping out at 88 one day. But inside, it was easily 100 degrees in the main area of the house and maybe 115 in the sleeping loft. The butter we left out turned to liquid. We simply couldn't be in there during the day, so we sat on the lawn, under the shade of the house, sheets draped over our legs for the nipping flies, fans running. It is more on the homeowner to address this, but it seems pretty unconscionable that BI Realty rents this for $500+ a night. We asked whether the house had beach chairs and a beach umbrella. We were told they cannot guarantee the house did. (One might ask - could they at least go over and check? It's a small island!) So we added that bulk into our trunk, only to discover, in a dingy shed, that there were a half dozen beach chairs there (though most had scuzz that needed scrubbing) as well as an umbrella. Please know - and it is in the lease -- that BI Realty does not provide sheets and towels (you can feel free to rent these on top of the princely sum they command). Nor do they provide paper towels, dish soap, bar soap, or ... toilet paper. (We discovered this last feature the hard way.) Why? When was the last time you paid $500+ a night and not reaped the luxury of toilet paper? I know it's a small detail ... but think of the mentality of a business that decides it prudent to eliminate this $5 expense. We also did not have bathmats (for Covid reasons, they said), though they did have blankets for us. Couldn't figure out that logic. All told, this business seemed really good at cashing checks (checks, which must be mailed ... and you wait a month for the security deposit) ... and wanting in several other areas of customer care. That said, Block Island is nice, and probably nicer in the off season.

Although we had a wonderful time on Block Island and absolutely loved the home we rented.....the…read moreservice we received from Block Island Realty was disappointing. From our initial inquiry to rent a house that went unanswered for weeks, to our damage deposit refund that we are STILL waiting for a month later.... The home we rented was listed on their website to include things like AC, Cable TV, Gas Grill all of which were either missing or broken. We politely asked for these items to be fixed. Their handyman came to the house and was rude, unprofessional and trash-talked the entire time. Their "fixes" to our problems were unacceptable. They never offered to compensate us for the false listing. I would be very reluctant to rent from them again....especially when you are spending thousands of dollars.

Can't recommend this business highly enough! Robin is fantastic! She works tirelessly and is…read moreextremely responsive to any issues that might come up while renting a vacation home on Block Island. Because of a mix-up not of her making, she quickly and effortlessly pivoted and placed all seven of us in another wonderful house during our stay, effectively saving our vacation! We stayed at Smiling Through on Cooneymas and the owner Jim was also a delight to deal with. Thank you Robin and Jim!!

We've worked with a few realtors on BI and have rented properties directly from owners. Our…read moreexperience with the folks at Offshore was fantastic. They helped us find a lovely property for our wedding and supported any guests that needed help finding accommodations as well. They make the whole experience very clear for both repeat visitors like us and new visitors alike. Highly responsive, super easy to work with, and incredibly pleasant....Highly recommended!

Outstanding service! The agents in the office went really out of the way for me and my family…read more Check out of our rental was at 10:00, but our ferry wasn't until 5:00, so they let us stash our bags in the office. Also one of the agents drove out to the house, hours after we had checked out, to check for a left behind charger. Every interaction was beyond pleasant! Thank you so much!

Rented the same house for 5 years. You think we can get a…read moreworking smoke detector over the years. Nope, see photos

I own a place on the Block and I rent rent out for the summer season. I have used Sullivan for…read morethe past 10 years. I am very happy with them. When something needed to be fixed or looked at, Sullivan would tell me and even line up someone to do the required work. I look at the other comments about Sullivan and I see that the comments are really about the houses, not Sullivan. Sullivan is great at checking on the houses and telling the owners what needs to be done, but Sullivan cannot be responsible for the status of the house. Please understand Sullivan's role as the listing agent, they do not directly care for the house.

We rented via Sullivan on block island for over 10 years. I think best representation of best…read morequality rentals on the island. For summer rentals start looking the November before.

Like others, we had. very disappointing experience with Phillips Real Estate…read more The pros: When we complained about the absolutely unacceptable rental we were put in, they moved us to another, better rental. In person, the realtors were friendly. The cons: We looked at photos of dozens of rentals online. We were looking for a small rental to sleep 2 that would accommodate our small dog. After multiple conversations with people at Phillips, we decided to rent Mohegan Cottage. When we arrived, what we found was a lovely view and a "cottage" that was mostly clean but otherwise really unsuitable for anyone other than college students. There were literally holes in the walls, bare outlets, cords ripped out of walls, broken fixtures, and rust everywhere. The "master bedroom" was separated from the main living space by a folding door with no wall. The screen door out to the deck had rips with giant pieces of duct tape over them. The mattress was hard as a rock. The insides of the cabinets were sticky with grime. (See attached photos) We called immediately and were told, "Yes, it's rustic." The next morning, we called and said it was really unacceptable. They offered to find us another place but said that any place that accepted dogs was going to be in this condition (not true), that any place at that price with a water view would be in that condition (also not true - we checked other realtors' sites), and that the owners knew it was really bad and weren't making repairs because they were going to be tearing it down in a few months. They then showed us another house. This one was nicely furnished and comfortable. It did not have a view, but that was OK. They told us there was a farm with chickens on one side and construction on the other. When I asked if other renters had complained about any noise, they wouldn't give me a direct answer. We decided to move to the new house because the first one wasn't livable. However, we soon found that at least three roosters crowed every morning starting at 4:00 a.m. The farm also seemed to have an ongoing altercation, with people yelling at and threatening each other. Again, the Phillips people seemed surprised, and again, we found information online that described at least the altercation issue in detail. Overall, we had a very nice vacation, although we didn't get enough sleep! But the experience with Phillips was concerning, mostly because they were so non-forthcoming with accurate information about the rentals.

This has to be the worst rental experience in our 30 years of vacationing on Block Island. The…read morehouse was a wreck, dirty, unusable and broken furniture, the front of the refrigerator is literally rusting off, dishes in the dishwasher, laundry in the dryer and left over food all over the kitchen. The layers of dust were so thick, I actually took pictures of them. And there was a $160 "cleaning" fee with the rental. When I called to discuss, I was told that there were pictures on the website. The only saving grace was that it was a short stay this time. Will avoid at all cost. If anyone wants pictures, I will be happy to send.

Updating this review as we've now sold our home with Robert. As with our purchase, Robert was…read moreoutstanding. We quickly had multiple offers on our home, undoubtedly in large part due to his expertise. He is consistently excellent, and we'll continue to recommend him to anyone looking for a realtor in the Providence area!

Robert helped my family find the perfect home for my sister who was moving from Cranston to East…read moreProvidence. Robert was professional, knowledgeable and you can tell he truly cares about his clients. Robert was always available to show homes, answer questions, provide referrals for handymen, etc. He helped us navigate this crazy market and close on our home for $10K less than asking. I would highly recommend contacting Robert for any of your Real Estate needs!

In Block Island about a 15 minute walk for coffee or a meal. I suggest bringing your car, call…read moreweeks in advance to reserve. We went in October Columbus Day, pretty much the last weekend before most restaurants close for the season. We stayed in a studio, it was nice and clean, had a complete kitchen. Pool was open and heated, we enjoyed the indoor pool table. Only downside is this is a timeshare, we just rented for the weekend, we not owners. The front desk is only staffed during normal business hours. We took a late ferry, so check-in and getting keys was complicated.

Full disclosure: I've been a timeshare owner for 20 years. If you go into the Neptune House with…read moreexpectations beyond "basic beach cottage" you'll be disappointed. We spend 90% outside the unit, enjoying Block Island beach/restaurants / etc. For the 10% that is spent sleeping and eating at Neptune House, we're pleased with Unit 10. We love the new pool and cornhole area, the building does continue to improve. Also - Samantha the property manager is the BEST!