We boarded our dog here during a short business trip and had an absolutely heartbreaking…read moreexperience. Our dog is a sensitive, anxious boy -- this was his first time away from home. We provided everything: his crate, toys, custom-cooked meals (beef, carrots, rice), dry food, water and food bowls, even a special chew stick. All they had to do was keep him safe, fed, and take him out. When we picked him up, they casually said he was "fine" -- just "a bit aggressive during the storm." That's a lie. They wouldn't even bring him out to us. We had to open the kennel ourselves, and he came out *terrified,* shaking, and trying to escape like his life depended on it. Once in the car, he shed an abnormal amount from stress. When we got home, the horror became clear: - His bowls and food containers were returned empty, but our dog was starving. - The chew stick was missing. - He drank and ate frantically as soon as he got home. - He struggled to urinate, and when he did, it was dark brown, thick, and painful. - He could barely poop -- then suddenly had 5 massive bowel movements and 11 urinations within few hours. His stomach was rock-hard and painful to touch. This poor dog clearly wasn't let outside, wasn't fed properly (if at all), and was likely locked in a small room for two days like in jail. This is not just unprofessional -- it's neglectful and cruel. I regret ever trusting them with my dog. If you care about your pet's health and emotional well-being, please go somewhere else. P.S. A year and a half ago he was a small puppy and this place under previous owner. This time dog was never been outside for 2 days. Never fed. He was very scared. The quality of this dog's "hotel" scared even German Shepherd! If I can put -10 stars, I would. There is no qualified stuff there and overall all conditions for the dogs are terrible. Super small place, packed with scared dogs all types and they are barking so loud all the time, so you can't talk to the stuff at all. So the stuff didn't even have a chance to hear any instructions of your dog. This place is not for a dog you love, definitely!

My pup is always happy when I pick her up. God bless the staff- I'm a nurse and don't think I…read morecould do a doggy daycare.

This is the CLEANEST doggie daycare I have ever taken my fur babies to. They always have a blast…read morewhen they attend.

My puppies have been guests of the Pensacola Pet Resort many times, and we were very happy with the…read morecare of my angels and the interaction offered by the staff. We have a very intelligent Labrador who made it a point to turn back around and say good-bye, and give a kiss to one of the members of the Pet Resort Family. Our lab Mickey is 12 years old and very spoiled; for him to enjoy a place is very reassuring to us. (Both of our boys Love the pool that is available) Our second sweet angel is a 6-year-old Belgian Malinois (Tigger) with the energy level of 3 or 4 normal dogs and about an eighteenth of the attention span! We are very excited to have a new 'Home away from Home' for our two K9s, as we like to travel often (and for extended holidays). Knowing that there is a safe and comfortable place for our angels to stay, with an attentive staff, always makes our holiday more relaxing and enjoyable.

Awesome dog daycare , boarding and training. Our dogs love…read moregoing to Mercies, they get so excited when I park. The staff is excellent with our large dogs. We never have had a bad experience here. They treat the dogs like family. I have also taken advantage of Max the dog trainer. We have done group classes and in home class. The classes have made a big difference with obedience and behavior training. We will continue to support Josh and the staff at Mercies, try them out! You will not be dissatisfied.

We have bern staying in Fort Walton Beach for several weeks with our Australian Shepherds. In our…read more"neighborhood" we noticed Mercy's Stay + Play dog boarding, daycare, and grooming. While our pups are not the doggie daycare type, they were stinky. I stopped in and spoke with the owner, Josh. I was impressed with his passion for his business and his knowledge of the Fort Walton Beach area. After talking with him, I completed an information sheet on the dogs. It was great to see the vaccine records checked before the dogs could be groomed. Kaylee, the groomer, called me and we scheduled the appointments. Over the phone, Kaylee was so personable. In person she was so professional and positive about our dogs. When we picked them up, the dogs both smell good and are SOOOO SOFT. If we lived here, Kaylee would be our groomer! Thank you Josh and Kaylee. We are happy that we found Mercy's Stay+Play!

I have never trusted anyone except family with our dogs. I was so impressed: . they are punctual,…read moreresponsible and most of all, caring . wow. the best ever.

I would leave 10 stars if I could. Fetch Fido is hands down the most professional and caring pet…read moresitters ever! From the website to the meet-and-greet, the process was so streamlined. This was the first time we have ever left our little girls with anyone. The Fetch Fido team went above and beyond making sure that our pups were well taken care of. Our Chihuahua's can be a little bit of a handful. One is blind and very distrusting of strangers, however the sitters never stopped trying to get her to warm up to them. They must have succeeded as they were able to get some pretty darn cute photos. They always arrived on time, stayed the full appointment timeframe, and gave lots of love and treats. We loved getting the updates and photos after each visit. Upon arriving home our girls were happy and didn't even seem to miss us-a testament to just how great Fetch Fido did.

My little me Neptune has had amazing experiences there and they always do a great job!…read more Appts are easy online, and always ready for me when I bring him

EVERYTHING GOES WELL!! Have used K9 Splash & Dash approx. 3 years. All staff members are kind,…read morepleasant, courteous, & knowledgeable. My pet is a 100 pound golden doodle. He looks absolutely beautiful after Joey grooms him. I won't be using any other grooming business for my baby boy.

Their prices are too high and they do not allow for you to board your dogs together. They want to…read morecharge the full fee for both dogs no discounts for the second dog. The facility manager is rude and she makes up stories thinking that you have never board a dog anywhere else. Keep your premier pet resort is all a lie !!!

They are kind they are efficient they're clean and they're very good to the pets. They deserve five…read morestars and I love that they sent pictures of your pet when they are there.

This was our first time checking out the animals here. We…read morewent into the cat room first and checked out what they had available. I have to say I found one kitten I fell in love with!! My Mom wanted to get a black and white long hair but they didn't have any. This one was by itself and was friendly as soon as I opened the cage. What a cute face!!!! We checked out another cat room they have as well as what dogs they have available. No puppies or small dogs. Mostly med or larger dogs. They all seem well cared for. My Mom decided on the baby girl I found. (I would have taken her in a heartbeat!) The employees who worked there were nice. Wednesday they have Free dog adoption day and Fridays are for free cats. We will have to stop again to check what they have. They said small dogs go fast as well as the kittens. I am sure this beautiful baby would have been gone long before Friday, she had just become adoptable that day. Lucky we got her!! If you're looking for a pet, stop here! We will definitely stop back. My Mom is very happy with her.

Disappointing Experience at Escambia County Animal Shelter…read more I recently went to the Escambia County Animal Shelter after seeing a bulldog that I really, really wanted to adopt. When I first asked about the dog, I was told that it was under medical evaluation and would need to be spayed/neutered before adoption. I understood that and was willing to wait. I was then told that the dog had a hold on it because another shelter was coming to pick it up. I contacted the shelter because I was confused about how that worked, especially after understanding that adoptions were supposed to be handled on a first-come, first-served basis. Instead of simply explaining the situation, I felt like I was treated as though I was trying to take advantage of the situation. I explained that I was simply trying to adopt a dog I had fallen in love with. I even offered to pay for the spay/neuter and offered to pay double the normal adoption fee because I genuinely wanted to give this dog a home. I was told that someone would call me back, but nobody ever did. The dog was ultimately transferred to another organization, which I later learned was a bulldog rescue. I completely understand that shelters have policies and that the welfare of the animals has to come first. What upset me was the way the situation was handled and how I felt I was treated when I was simply trying to adopt an animal. As a publicly funded county shelter, I expected more transparency, communication, and courtesy. I ultimately gave up on trying to adopt the dog, and I sincerely wish the bulldog the very best and hope it gets a wonderful home. My frustration is not with the dog or the rescue--it is with how this situation was handled and the way I was treated when I was genuinely trying to provide a home for an animal I cared about.

Dog owners, do not trust this groomer!…read more My husband dropped off our corgi to be groomed at Cindy's. It was supposed to be a simple routine service that we've always done with other groomers. A bath, a light trim on his paws and the back of his legs, and a nail trim. As most groomers and dog owners know, double coated dogs should not be shaved. Apparently Cindy did not know this. My first red flag was when she asked if we wanted his whiskers trimmed. What kind of groomer would do that to a dog? Anyway we decided to still give her chance, the location was convenient for us. My husband brought our corgi home and to my surprise, he was completely shaved. His entire body. And it wasn't even a good cut, you can clearly see the blade marks! Cindy explained that her clippers broke as she was shaving his bum area and cut out a huge chunk of fur from his leg. Instead of calling and explaining, she thought it would be smart to even it all out and shave his entire body. His coat will grow back after a few months but it likely will never look the same again. She caused permanent damage on his coat and there's nothing I can do about it. Do not trust this woman with your dogs grooming services, especially if you have a double coated dog or any special breed.

Best pet sitting and dog groomer in the area. Very good with all types of dogs. We have used Cindy…read morefor every trip we have taken and are very pleased. Highly recommend. Ignore the bad review from Anne-Marie , it's competition trying to muddy the waters.