My daughter went to WellNow in Plattsburgh for a UTI. They gave her an antibiotic and said" If this…read moredoesn't work, come back and we'll give you a stronger one". You're supposed to do a urine culture so you KNOW which antibiotic to prescribe. Jump forward three weeks and now she's in the ER with a kidney stone. Had to miss a trip to Italy that was planned.

The billing department charged my credit card without providing prior notice or statement of the…read moreaccount. When I called they said I had signed an autopay authorization, but refused to allow me to remove the authorization from my account. They pushed me to the patient portal, but there is no way of removing authorizations from your account there. The run-around is truly horrific customer service. Beware.

Everyone was so very helpful! The visit was long but needed. (6 hours) I came in with a very messy…read morefractured wrist and it needed a lot of attention, which was given!!

I went to the adolescent inpatient facility last year, and the experience as a whole was flat out…read morehorrific. I was struggling to even get through meals and my intrusive thoughts due to my mental health situation at the time and was basically told that it was all my fault and that I wasn't doing enough to get better. I genuinely tried to see life in a different manner and the fact that Dr. Bailey (Alexis M. Bailey) made it harder to see that shows the hypocrisy in her promises to help and support the adolescent. I was told such rude remarks SPECIFICALLY and mainly by her (the psychiatrist on my team btw) and everything I said had a disrespectful comeback from her. I was reminded over and over that it was a voluntary program, therefore I left the facility and told everyone I knew that was struggling to never go there. I was struggling to extreme lengths and was not met with any support by anyone there, especially not by my team. Not to mention they bring in, like, over ten students to watch and take notes of your sessions with your team, which were filled with no supportive efforts by your own team, which made me feel so humiliated and embarrassed to the point where every meeting was filled with me being berated and hiccup-crying the entire time. If you are struggling, definitely choose somewhere else, as they only made me feel worse about myself and decided to drop me and send me to a residential program because they didn't know what to do about my eating disorder. If your kid is going inpatient, there is probably some levels of trauma in your kid that factored in this decision, and if you have "Dr. Bailey" as your psychiatrist, be prepared to be completely invalidated, ESPECIALLY if your situation is more "complicated" than a "couple steps to success."

I went to the emergency room to pick up medication for a serious injury and FOR NO REASON…read moreWHATSOEVER the security guards body slammed me, beat me into oblivion, smashed my head against the concrete so bad my face was unrecognizable, and instead of treating me, they locked me alone in the psych ward for months and refused to let me talk to a lawyer, and would not let me out until the day my face healed and there was no evidence- after SEVERAL MONTHS. They also stripped me completely naked several times to try and show my injury wasn't real (though it was clearly all over my legs and no reason to be stripped naked for it) and of course I have never done drugs in my life so after informing me my results were all clear they falsified the medical records/ police reports to say I tested positive for drugs. The staff terrorized me in the ward, taunted me about what the security guards did to my face, threatened to do worse and made so many outrageously false allegations against me in the medical records I don't even know how to handle it. It ruined my life and I am still looking for a lawyer to help with this nightmare.

I had cut my foot on some glass and went to fast track the next day!they were so attentive and…read morecaring ! Everyone has their job and each person was nice and made me feel comfortable! The PA Brett Palmer was awesome ! He stitched my foot and was so careful and caring ! I was there for awhile but they checked everything! From X-rays to flushing the wound out ! I felt like they did a better job then if I had went to my doctor ! I did not feel rushed in anyway ! Good job and thank you ! I went back to get the stitches removed 10 days later ! The customer service was definitely not as good as my first visit! They seemed shorthanded and the wait time was long ! They put me in the room for the doctor to come remove my stitches and I waited forever !!!!! I thought they had forgot me ! He came in ! Was not as friendly as Brett was !removed the stitches and left ! Didn't wipe my wound off or anything! I was very disappointed in this visit

I have had the best service with all doctors. Also really good service with lab work and testing…read moreThank you all for the great work.

I love the maternity ward. If you're pregnant and in the Plattsburgh area, you you'd be crazy to…read morenot have the baby at CVPH. Honestly, I'd be cool getting my girl pregnant just so we could have our baby delivered at this hospital. The staff is kind and helpful. Plus, the sandwiches in the cafeteria are the best in town!

By far one of the worst clinics ever. I love planned parenthood but the one in Plattsburgh is…read moreabsolutely horrible. They hire people and staff who can't answer questions or know what they are doing. They constantly tell you they will call you back because they can't answer your question and then they don't call you back. Then - when you need just a BC refill they make you leave a voicemail then they don't call it in or call you back. I also was in for a routine check up once and two of their staff couldn't even draw blood and caused major bruises and bleeding. Took them 30 minutes to draw blood. I would recommend going to an actual Obgyn or doctor who knows what they're doing or else you will be sorry.

From the owner: Visit Planned Parenthood for STI/STD testing and treatment, pregnancy testing, birth control,…read morecancer screening and prevention, abortion, emergency contraception (the morning after pill), gender-affirming hormone therapy and sexual and reproductive health care.

I agree w Michael G's review. DO NOT GO HERE!! Aprx 7yrs ago my primary dr retired. I decided to…read moretry Urgicare on Hammond Lane (Beach). BAD EXPERIENCE. The previous reviewer is right. PA Scott Liberty is arrogant, not very bright IMO, doesn't listen, talks down to patients. Unbelievably bad personality. I went there a few times, gave them benefit of the doubt. A friend went with me on every visit. He was so disgusted he told me not to pay them the co-pay. A few yrs later one of my friends went there. She saw Scott Liberty too, had a bad experience, said she would never go back. POOR QUALITY HEALTH CARE.

I am so sick of people that fail to do there jobs. The Urgicare Dr. Beach's office is by far the…read moreworst Dr. office in the north Country and PA Scott Liberty is an idiot. I know medics in the military the have better bedside manners and actually know what they are talking about. This guy wants to talk down to his patients and not listen to what his patients have to say about there medical history. Not to mention how unprofessional the front office staff is. It took 4 phone calls and another office visit to try and get the referral to get the paperwork to Vermont and that still didn't work. The neurologist had to call this F#*ked up office to get the referral sent to them. What a joke I think this office is in competition with the VA for worst service of the year award. DO NOT, I SAY AGAIN DO NOT go to this office if you need a doctor you have a better chance by going to the ER or looking up your symptoms on google.