Dr. Lauren and Dr. Chris are both so personable and they really spend time with you. I love that…read morethe office has hours all 7 days and the online check in system makes it easy so we can wait at home instead of sitting in the office waiting. All of the staff are very friendly too.

Been coming to this place for check up and urgent care. They are open all week and the doctors and…read morenurses are great to work with. Online check-in helps saving time from having to wait in the waiting room.

Great care coordination amongst all departmental staff makes receiving outpatient surgery…read moreprocedures here very streamlined. The parking is free and plenty in and around the building entrance. Caregivers or designated drivers will receive notification to pickup patients. The nurse will bring out the pt in wheelchair downstairs making the logistics very fuss-free. The text alerts will give you up to date information on patient status so there's never really guessing what's going on or happening. Overall I would highly recommend receiving outpatient procedures at this facility.

If I could give them a negative start rating, I would. I went there for a minor foot surgery and…read moregave them all my information regarding insurance in plenty of time so I would be able to pay my part upon arrival. Which I did. Apparently, they can bill you for whatever they think is theirs. I was billed an additional amount without my consent. (Surprise Billing) They were not willing to work with me nor were they very professional. In response to my letters, I received a hand written note with so many errors. After several attempts in writing to work with them, and no response, I was sent to collections. Also, received several letters from them with so many errors in spelling, etc. The employees in the billing department are so unprofessional and rude. Besides the very frustrating billing department, the nurses and surgical staff were excellent.

Dr. Lee Kim was wonderful, knew exactly what was going on with my daughter, when dermatologist were…read morenot listening to her for being a kid, Dr. Kim took the time to speak with her listened to her and was able to give us help. She was kind, thoughtful carrying and addressed the issue clearly. She is lovely and such a wonderful doctor, never felt rushed.

Office staff is horrible! We have been going here for years and now we will no longer return. They…read morerefused to bill our out of network secondary insurance! They don't care about you and just care about themselves. No compassion or caring at all or tried to find ways to help. They stated it's their policy and won't bill secondary. We will not return.

I can't say enough good things about The Ranch! The staff is always warm, kind, and…read moreprofessional--they make you feel right at home. What really stands out is how thorough and personalized the care is, Dr McAtee & his nurse, Shelby, carefully review bloodwork results and create a personalized plan. He's incredibly knowledgeable and genuinely cares. They also follow up regularly to make sure the plan is effective and adjust as needed. I fully trust them with my care and know I'm in great hands. I highly recommend this team and his very pleasant & welcoming staff.

The staff is warm, kind, and welcoming. My friend James recommended this place and truly understood…read morewhat I was trying to achieve. He spoke so highly of it, and he was absolutely right. I'm very impressed with the customer service and completely trust them.

Valerie in the lab took outstanding care of my son, who needed a blood test. He was very nervous…read moreabout the test. Valerie talked with him, calmed him down and did a great job of engaging him in conversation as she did the test. Well done Valerie!

Ive seen Dr. Gierut (OBGYN) twice now. The first time she told me the pelvic and bladder pain I was…read morehaving was due to an issue in my relationship and I need to have a talk with my partner. Which is completely inappropriate. This time she rudely reminded me twice that I had gone to the wrong department and should have gone to primary care. She made me feel like she dismissed the my issue and just told me something that google could have answered. It's not my issue that the RN scheduled me in OBGYN for a woman related issue, instead of primary care. Dr. Gierut made me feel like my issues didn't matter. Just because a doctor is "higher" up and well known, does not mean they will give you the care you need. i don't just need a diagnosis but I want to feel like I am being heard and she cares about my health. She also kept questioning me and saying how "odd" and "strange" it was that I didn't go to the doctor who performed my biopsy ,last week, about this issue. Once again, not my problem they didn't give me a referral or a call back number. I get it's frustrating that other workers make mistakes but that isn't a patients issue. Ladies, stay safe out there and advocate for yourself.

Had an emergency got sent here. Doctors were good. Other staff mean and unhelpful…read more No call back number. No email. No website. No way to contact. You can call labcorp next door I assumed they were connected and a voice machine answers everytime and no matter what extension you choose they will never answer and never call you back.

I walked in with no appointment and to my surprise they had a previous cancellation and I waited…read moremaybe 15 minutes to be seen. The building is clean the equipment looked new and was pleasantly air conditioned. I saw Jason who was very kind and professional. He gave me the referrals I required and he had such a great sense of humor, I say that because I was in pain and it tends to make me grumpy. I try to keep it in check. However he made me laugh and forget about it for a little while. I almost wished I could've stayed longer to joke around but I knew he's busy and I was busy to go back to bed. (Spinal cord injury) so most of my days are lying on my back adjusting pillows and trying to find some comfortable position, eventually all that will go away and I can be normal again, so I appreciated all their efforts.

10/10. From professionalism, amazing bedside manner, and getting the impossible , possible! Dr…read moreRodas and the entire team here are an asset to the community.

Damn optum 1 star now you people want to keep my medical records from me that is my personal…read moreproperty my doctor needs the medical records my new doctor and you're telling me you need to keep my medical records what the freaking hell I'm sick of this nonsense

OPTUM - 30281 Golden Lantern, Laguna Niguel, California…read more Dr. Parisa Mortaji - Worst Doctor Ever I had a very disappointing experience with Dr. Parisa Mortaji. She did not take the time to review my chart or listen to my medical history before refusing to refill medications that had already been prescribed for my shoulder injury. I'm not someone who takes medication daily, and I've never had any issues with misuse, so I found her approach dismissive and lacking compassion. I am a 68 year old who has been healthy and cautious my whole life. When I brought up my recent kidney stone, (and showed her the stone), she didn't take my concerns seriously or even discuss it with me. Her overall demeanor came across as unprofessional and condescending. I had hoped to establish care with a new physician after moving, but after this visit, I'll be returning to my previous doctor--even if it means driving two hours. I expect a doctor to show respect, listen carefully, and treat patients as individuals. Unfortunately, that was not my experience here. She saw my eyes and head from a serious surgery I had days before seeing her, and she didn't even ask questions what I had done. She approached me with a racial approach being a white person. Be careful. It is not right. Period. These trust fund babies have no right being in these professions unless it is their love for proper care. Stay away from her.

I spoke with a young woman named Ophelia while trying to reschedule a missed appointment…read more Unfortunately, the interaction was disappointing. Her tone came across as dismissive and unnecessarily confrontational, and I was surprised when she asked why I had an attitude after I simply inquired about rescheduling? After reading other reviews, it appears this may not be an isolated experience. It's concerning that someone serving as the first point of contact for a facility dedicated to providing comfort, care, and healing would leave patients feeling unwelcome. Honestly it's embarrassing!

I am writing this review hoping to get the office manager's attention…read more My doctors are great. My complaints is the people in the front office. I needed a prescription refill and have been going back and forth between CVS and the doctor's office for a month. Today I went to CVS. The pharmacist sent another request and showed me proof that they had requested several times before. I called the doctor's office again and got the same response "the pharmacy needs to send a request". I handed the phone to the pharmacist who told me afterward that I have to make an APPOINTMENT to see the doctor. I am wondering why they did not know that. I could have made that appointment a month ago and would have saved myself a lot of time.

Daisy, Lab Technician went above and beyond in accommodating my situation by using the same…read morespecimen so i didn't have to come for another day. Daisy saved me time, and another needle stick. That level of care and thoughtfulness means so much. Daisy's initiative and kindness are greatly appreciated.

Excellent well versed in their specific specialties - these doctors are stellar! one of top 100…read morehospitals in the US- I have been going to UCI since 2012 or 13- back then It was easier but the system is always updating everything- so it takes patience if you're new-but well worth the wait