Dr. Lauren and Dr. Chris are both so personable and they really spend time with you. I love that…read morethe office has hours all 7 days and the online check in system makes it easy so we can wait at home instead of sitting in the office waiting. All of the staff are very friendly too.

Been coming to this place for check up and urgent care. They are open all week and the doctors and…read morenurses are great to work with. Online check-in helps saving time from having to wait in the waiting room.

I can't say enough good things about The Ranch! The staff is always warm, kind, and…read moreprofessional--they make you feel right at home. What really stands out is how thorough and personalized the care is, Dr McAtee & his nurse, Shelby, carefully review bloodwork results and create a personalized plan. He's incredibly knowledgeable and genuinely cares. They also follow up regularly to make sure the plan is effective and adjust as needed. I fully trust them with my care and know I'm in great hands. I highly recommend this team and his very pleasant & welcoming staff.

The staff is warm, kind, and welcoming. My friend James recommended this place and truly understood…read morewhat I was trying to achieve. He spoke so highly of it, and he was absolutely right. I'm very impressed with the customer service and completely trust them.

Great care coordination amongst all departmental staff makes receiving outpatient surgery…read moreprocedures here very streamlined. The parking is free and plenty in and around the building entrance. Caregivers or designated drivers will receive notification to pickup patients. The nurse will bring out the pt in wheelchair downstairs making the logistics very fuss-free. The text alerts will give you up to date information on patient status so there's never really guessing what's going on or happening. Overall I would highly recommend receiving outpatient procedures at this facility.

If I could give them a negative start rating, I would. I went there for a minor foot surgery and…read moregave them all my information regarding insurance in plenty of time so I would be able to pay my part upon arrival. Which I did. Apparently, they can bill you for whatever they think is theirs. I was billed an additional amount without my consent. (Surprise Billing) They were not willing to work with me nor were they very professional. In response to my letters, I received a hand written note with so many errors. After several attempts in writing to work with them, and no response, I was sent to collections. Also, received several letters from them with so many errors in spelling, etc. The employees in the billing department are so unprofessional and rude. Besides the very frustrating billing department, the nurses and surgical staff were excellent.

Trying the get my time sensitive prescription from Dr. Shah…read moreescalated through a supervisor (Brittany) was ignored and left me in a very difficult situation. Terrible experience.

Dr. Hernan Castro-Rueda and his staff treated my wife horribly. Firstly, his medical assistant…read moreindicated that the doctor looked at my wife's lab results and recommended that she came in. I took off work which underscores the seriousness in which we took that notification. After arriving and paying a $40 copay , the doctor indicated that my wife's lab results that are highly elevated were nothing to be concerned about and that the pain she was experiencing could be attributed to a UTI. He also indicated that it was the medical assistants fault for the unnecessary appointment and would do nothing to get us a refund because the money doesn't go to him. His lack of professionalism, insight and any semblance of humanity has really soured me on the medical profession. The absolute worst medical experience I've ever witnessed.

I was seen on a Sunday afternoon by the physician on call. He was knowledgeable, thorough, and a…read morevery good communicator. The visit was not rushed at all, and antibiotic pills were dispensed on the spot, along with an injection. Before going to the office, I did online research about my lab results and compared them to my experience in dealing with this ongoing infection that has lingered for months. The doctor at South Coast Urgent Care knew a great deal about my condition and made substantial suggestions for treatment. I am hoping to make this physician my primary doctor from now on.

The quality of care seemed nice at first with check in but omg I had the worst reaction to my…read morecontrast on my mri. The iv burned so bad and the guy kept going after I told him how much it burned and I had a major reaction that took me out of work. Instead of helping me this place gave me side effects. So painful ouch. Front desk was nice. I paid an extremely high price without insurance to come here and to have major issues.

Valerie in the lab took outstanding care of my son, who needed a blood test. He was very nervous…read moreabout the test. Valerie talked with him, calmed him down and did a great job of engaging him in conversation as she did the test. Well done Valerie!

Ive seen Dr. Gierut (OBGYN) twice now. The first time she told me the pelvic and bladder pain I was…read morehaving was due to an issue in my relationship and I need to have a talk with my partner. Which is completely inappropriate. This time she rudely reminded me twice that I had gone to the wrong department and should have gone to primary care. She made me feel like she dismissed the my issue and just told me something that google could have answered. It's not my issue that the RN scheduled me in OBGYN for a woman related issue, instead of primary care. Dr. Gierut made me feel like my issues didn't matter. Just because a doctor is "higher" up and well known, does not mean they will give you the care you need. i don't just need a diagnosis but I want to feel like I am being heard and she cares about my health. She also kept questioning me and saying how "odd" and "strange" it was that I didn't go to the doctor who performed my biopsy ,last week, about this issue. Once again, not my problem they didn't give me a referral or a call back number. I get it's frustrating that other workers make mistakes but that isn't a patients issue. Ladies, stay safe out there and advocate for yourself.

My spouse was taken here after he had a bad accident in San Clemente. I am sooooo glad that he was…read moretaken to this hospital. They were very attentive, professional, and caring. They called me right away and communicated what was happening in a calm, professional, and kind manner which helped my panic calm down. When I arrived, the ER waiting room was overly packed. People were along the hallway with IV bags getting treated because the rooms/beds were full. Even with a packed ER and other patients yelling and being nasty to the medical staff, the staff all kept their cool and did their jobs in a kind yet professional manner. They gave us top of the line quality care. I watched them sew up my partner's face, wrap his broken bones, and give him tests. All were done with professionalism and care. The doctor attending to him was very communicative and explained everything thoroughly. The nurses were telling us stories and made sure my partner had everything he needed. They also have a parking garage which is helpful. It's a bit of a walk but they have someone with a golf cart giving people rides to and from the parking. Thank you all again!! I can't thank you enough :) Also i'll spare you the gory details and not add photos. You're welcome lol

My 89-year-old mother recently had an MRI at Providence (Leonard Cancer Institute) in Mission…read moreViejo, and the experience was extremely disappointing. We were given an appointment time and, as with virtually every medical appointment, were instructed to arrive 30 minutes early. We did exactly that. Unfortunately, the check-in process was incredibly slow. There was only one employee working the front desk, and she appeared to be engaged in an extended conversation with the patient she was assisting. Several patients were waiting before us, and it took an unusually long time before another employee came to help. Even though we arrived 30 minutes early, it still took approximately 25 minutes just to complete the check-in process. We then went downstairs to the MRI department and arrived only two minutes before our scheduled appointment time. When we rang the bell, a young man opened the door and immediately, in a very rude tone, said, "You're late." I explained that we were not late--we had arrived 30 minutes early as instructed, but the lengthy check-in process had delayed us. Instead of listening, he insinuated that I was not telling the truth about how long the check-in process had taken. I found that accusation completely inappropriate and very insulting. We had followed Providence's instructions exactly, and I did not appreciate being treated as though I was being dishonest. He then insisted that we should have come earlier. If Providence expects patients to already be checked in and waiting in the MRI department before their appointment time, then that expectation should be reflected in the appointment instructions or the appointment time itself. Without any empathy or professionalism, he shut the door in our faces and told us we would have to wait because they were taking another patient ahead of us. Slamming the door in the face of an 89-year-old woman and her daughter after speaking to us so disrespectfully was completely unacceptable. What should have been a simple finger MRI ended up taking nearly two hours from start to finish. The only bright spot in our visit was another young man in the MRI department who was kind, courteous, and treated us with respect. He demonstrated the level of professionalism and compassion that every patient deserves. Providence needs to do a much better job training its staff on customer service and basic courtesy. Patients--especially elderly patients--deserve to be treated with dignity and respect, not rudeness, accusations, and dismissive behavior. This experience left us feeling frustrated, disrespected, and very disappointed.

Had an emergency got sent here. Doctors were good. Other staff mean and unhelpful…read more No call back number. No email. No website. No way to contact. You can call labcorp next door I assumed they were connected and a voice machine answers everytime and no matter what extension you choose they will never answer and never call you back.

The staff here is wonderful from checking in with Teresa to my amazing nurses Denise and Taylor to…read morepost procedure wake up time with Brandon taking my vitals and removing my IV. Dr Rodrigues is so sweet and said everything looked great and healthy!!

I had the most terrible experience almost two years ago, from start to finish…read more I had a routine procedure that ended in a life saving blood transfusion. All through this experience, I was made to feel as though it was my fault, or something natural that happened. Finally, almost two years later, I got help from a third party doctor that easily diagnosed me, and I am finally able to eat without physical or emotional pain. What happened to me, should have never happened. I am usually not one to write reviews, one way or another, however I think it is important in this circumstance.

Dr. Ralph Maeda was my surgeon and I met him as a result of my stay at Mission Hospital. He is a…read morecompassionate, thorough, experienced and knowledgeable surgeon. He takes his time and helps you understand what to expect. My oncologist explained to me that Dr. Maeda was very thorough, and he took the time to remove 29 lymph nodes for testing, when the average is 10 to 12 (my oncologist and surgeon work in completely different groups). Dr. Maeda is not only a skilled surgeon, he is a good man.