It's unfortunate that I have to write this review. I hired Bdashd for my sons birthday party, and they did not show! This review is strictly for customer service and booking, not a review on their food.
I booked with Bdashd through Skyzone, as they have a contract with Skyzone to decorate and supply desserts. I booked a full month and half in advance and purchased the Bdashd Elegant decor, which was a $400 dollar package. This included many different desserts, and complete room decorations. I called Skyzone multiple times to confirm leading up to my sons party, and Skyzone also confirmed with Bdashd for both the day and time of my event.
The day of my sons birthday, I walked into my party about 15 mins early, to come to find absolutely no decorations. I was in complete shock! The party was about to start and there were no decorations or desserts waiting for me when I arrived. The two party planners who work for Skyzone ,not Bdashd, told me they have been calling Bdashd to find out where they are, but they could not get ahold of them and did not know why they had not arrived. After 10 minutes of stressing and people arriving with a completely bare room, the Skyzone manager pulled me aside, and told me the Bdashd team was not coming, and that they booked a party at the same time as mine and had my date for the party for the following weekend. When I first booked my party, their availability was open and I also have printed receipts with the day and time on it. Unless it was a computer error on their side, Bdashd overbooked, and didn't care to call and let me know and just let me find out the day of my sons party that no one was showing from Bdashd.
The Skyzone manager did all he could to help me and had his team set up the party room with all Skyzone decorations. The package I purchased from Bdashd also included a cake for my party. Luckily I choose to omit the cake and purchase my own cake, or I wouldn't have even had a cake for my sons birthday party!!! I would have been in full on tears, as well as my son. So unacceptable! I spent over $1000 dollars on this party, which included the Bdashd package, and this was so upsetting something this huge could go wrong. After about 45 minutes, the Skyzone manager came up to me and said that he just spoke with Bdashd, and that they will at least be able to come by with the desserts I purchased, but still no decorations. I was happy to hear this, but not even 10 minutes later, the manager came back up to me and said that Bdashd called back and they actually can't bring the desserts because the kitchen was closed .
In the end, the Skyzone manager did everything he could do to help me for Bdashd mistake. I understand that double bookings do happen at times, but I did not receive any apologies from the Bdashd team. This was the biggest reason for my one star rating because as a company, you need to have customer service and I got zero communication from them. They should have reached out to me and at least gave me an apology. read more