We followed Tara to this office from Trinity when "kids spot" bought out our old therapy office. If…read moreit wasn't for Tara and Olivia, we would've left this office immediately. The office staff is almost impossible to reach. When it comes to billing and insurance authorizations, unless you are willing to call daily and communicate with your insurance yourself, they will take WEEKS for authorization requests to be sent. This happened every time my child's evaluation was due. Which we never had this issue before kids spot bought out our old office. After getting a phone call the day before my child's appointment saying her speech therapist "just quit", which I doubt because we had been seeing her for almost 4 years, we decided to finally leave. They're a big corporate company and it definitely shows.

My son loves coming here. He sees Miss Angi for speech therapy and she has taught him to talk when…read moreno one else could!!!

It's extremely difficult to put in words how much BCOTB has meant to us and our son. However, I…read morewant other parents to know how special this place is, so I'll try... Our son had just turned 2 and my wife was concerned with a couple behaviors he had been exhibiting. They were rather subtle, so I didn't pick up on anything. This was very much "mother's intuition." Even our pediatrician thought he was fine. We took him to see a child psychologist to be proactive (Dr. Danielle Sutton in Tampa was amazing), and after observation, she diagnosed him with ASD. It was difficult to hear, but we got him into therapy right away. He has been going to BCOTB since April 2015 and he absolutely loves it. He has worked with several therapists since then and they are all amazing, special people who we trust completely. In the past few years, it has been nothing short of remarkable to see his progress. When looking at the charts that quantify his progress, it shows him almost caught up to where he should be. But as his dad and interacting with him, I don't need to see charts to tell how much BCOTB has helped him. We feel absolutely blessed to have BCOTB in our lives. We actually took our son to see Dr. Sutton 6 months into therapy to see what she thought of his progress. She was ecstatic. She made a comment that I thought was worth sharing. After observing our son, she said (and I'm paraphrasing) "Whatever BCOTB is doing is working wonders. Unfortunately, many kids come in after going to an ABA clinic, and they just do 'pony tricks.' It's not really developmental progress or social skills and it gives ABA a bad name." And I wanted to say, as a dad/parent, don't be afraid. If you feel something is off with your child, no matter how slight, take your child to be evaluated. Don't be so afraid of a potential diagnosis that you don't get them the help they need. The sooner you intervene, the bigger the impact therapy can have. I have seen other parents "wait it out" and hope their child catches up, and it's heartbreaking. Every day counts. I hope you find this helpful.

I saw Dr. Albert Hartel today. I really like his personality; he's a good listener, funny, and…read moredown-to-earth. I had a hard time with my sinuses: a runny nose, a sore throat, breathing issues, thick mucus in my throat, and coughing. I stayed in the office for four hours while they gave me a full panel of tests to check on my allergies (food, outdoor, and indoor environments) and a lung test for my asthma. I was very impressed with their services. They were caring and helpful and explained the next steps to me on how I can improve my surroundings to avoid further allergy attacks. Instead of five stars, I give them ten stars. I am very happy with their services.

If I could give this practice zero stars, I would…read more The physician was knowledgeable, but unfortunately the office experience overshadowed any positive aspects of the visit. The administrative staff lacked patience, compassion, and professionalism, and I consistently felt that policies were placed ahead of patient care. If you have a child with special needs, care for a family member with special needs, or you yourself require anything beyond a straightforward, routine appointment, I would encourage you to carefully consider whether this practice is the right fit. Based on my experience and conversations with others, this office does not appear to be well equipped to work with patients whose needs require additional understanding, flexibility, or support. What should have been a healthcare experience became unnecessarily stressful. Patients deserve to be treated with dignity, respect, and compassion--especially when they are already dealing with complex medical issues. I sincerely hope this practice invests in additional training for its administrative staff so that all patients, regardless of their individual needs, receive the level of care and respect they deserve.

We have been seeing Albanna for over 15 years. He is a kind, genuine Dr who truly wants the best…read morefor each of his patients. He always puts the kids first and helps them with whatever it may be related to physical health, mental health or school or social issues. He is a true blessing to our family. His office staff is kind and always tries to squeeze you in for an appt when the kids are sick. As a mother, that is one of the best things an office can do to help families. We can never repay Albanna for all of the kindness he has shown towards our family.

Dr. Albanna is amazing. My daughter has been seen him since 2 years old and he has been great…read more Top notch experienced physician and highly recommended.

I appreciate having Dr Sotrop as my physician. He listens, asks questions, is thorough in his…read moreexplanations. He obviously cares about his patients. He and his staff are courteous, respectful, and friendly. There is very little wait time in the waiting room nor in the exam room. I highly recommend Dr Sotrop!

I want to address the billing issues that the doctors office was not disclosing the charges that I…read morewould incur even with a very good insurance policy that I hold. Me and my wife we just went for a regular check up , an annual check up . We are both healthy individuals and was New patients at this office. They Never Disclosed a $415 new patient fee each, for me and my wife . That's a $830 for just being new patients . We had a hefty medical bill that had we known what it would cost us with our Blue Cross Blue Shield insurance we WOULD HAVE STAYED AWAY FROM SOTROP JAMES A MD office and not TO MENTION we were NOT EVEN seen by Doctor Sotrop. We were seen by a NURSE. Well we had a terrible experience and will NEVER return here at this doctors office.