Today on April15/2026 went in to renew my car insurance. Had the pleasure of having Nirusha assist…read moreme . Very Pleasant Happy person, who was able to get the proper coverage I needed for my car. If you go to this location hope you can get her. Will not regret having her help you!!! Thank You so much you are awsome. Rosemary F

Still waiting after 4.5 hours , no messages, had to call their number over again but they just put…read moreyou on hold indefinitely. Their AI does not understand the simplest request even if you use the exact same words as the AI??? This is insane, use to be good, now just terrible. Thinking of trying a new program which is a shame been with them for over 20 years. I would give no stars if I could

I had the best experience I've ever had at an Autoplan broker yesterday at Perosa Insurance. Ron…read morewas incredibly informative, helpful, kind, funny and an all-around delight to deal with. I had some unusual details to sort out and he was so patient and knowledgeable while helping me to choose the best car insurance option. There was absolutely no lineup at all, everything was extremely clean and well-organized and it was just a really pleasant experience. I'll definitely be back and highly recommend Perosa. Thanks, Ron!

I had to sell a car that I deferred my insurance on as I had lost my job because of Covid 19 but…read morethey wouldn't let me sell it until I had paid for the 5 months of insurance that I would not be using as I was selling the car. I offered to use the money from selling the car and what little I had in my savings to pay off the insurance so i could get rid of the car but they said it wouldn't register in their system until next week. Then the representative told me to call on Monday as apparently account services is "open on statutory holidays" come Monday the office is closed and the sale of my car fell through. Now I am saddled with the car again, no information on what to do and nobody to contact about this issue. Is this a scam??

I recently had the best experience with this business- they were super helpful and fast and…read morecompleted something in 15 minutes that my regular insurer couldn't do in an entire business day. They completely turned my day around and cheered me up in a stressful situation (my vehicle had been stolen).

Just like the other reviews, this place is professional and seems to have knowledgeable people that…read moreinspires confidence. They have moved kitty corner to their old place as may be seen in the pics, but it still has the same charming atmosphere and professional vibe. Well done :)

I have been renewing my insurance at this Kingsgate location for 20 years. I know the owner…read morerecognizes me. I own 3 vehicles, two motorcycles and a trailer and have renewed all of them multiple times at this location. I have never had any problem with payment not going through or any other issue on my part... I pay in full by credit card. But despite that, nearly every time I come in, this particular owner finds a way to delay or obstruct simple renewals. For example, today, May 4th 2026... I went in to renew my trailer insurance. I provided my drivers licence and told him I wanted to renew the insurance on the trailer. His response was to demand I describe the trailer in detail, manufacturer name, etc. and implied if I didn't, he would not be able to offer insurance. In the past he has provided incorrect information regarding who may or may not legally drive a vehicle I had insured, as well as generally demanding answers to questions which are not relevant. I have now decided I will not use this particular branch of the Sussex business ever again. I had no problems with other Sussex branches... only this one.

Our experience in signing over a truck sale was Debbie that made all the difference we were tired…read morefrom the days activities. Last thing a person wants to do is read and fill out the bill of sale without making a mistake . Debbie at superstore Langford walked us through the bill in such a way that relived us of making mistakes we signed the papers bought the plates and we're done in about 20 min . Thank you Sussex insurance. Sean H

This is the first Autoplan broker that I've dealt with in BC, and I have absolutely no complaints…read more Ray and the other guy that was working were both very helpful answering all of my questions as a new resident and helped me get my vehicle registration and insurance set up quickly. It was a very step-by-step process, explaining all of my coverage and payment options. The location is convenient for anyone living in the West End and includes two hours of free underground parking, which is great if you're registering your vehicle since the broker needs to see your vehicle in person. I will definitely be back when I do my renewal in a few months.

please dont go here for your insurance needs!!!! terrible service. agents don't have good customer…read moreservice. if the make mastake the don't want sandby it. you have agrument with them.the ruin my day especially the carol she shouldn't be insurance agent selling insurance. she has no customer skills also she called the police me after it wasn't my mistake total wrong place to do business. finally she gave our money back.after dealing with icbc.please dont go here go another place to buy your insurance total bullshit service .made me fill like i was in the wrong

I switched to Square One about 5 years ago because they offered rates much lower than my previous…read morehome insurance provider. When it came time to renew this fall, I was looking at a big premium increase due to a rash of bike thefts across the country. The agent at Square One that helped me (Jasmine Lahaise) was really understanding, and she made the problem TOTALLY disappear. It's not often that I receive service this good at an insurance company! Michael Black

If I could rate this lower than 1 star, I would. Horrible experience dealing with this…read moreorganization. My father passed away earlier in September, and I've provided the death certificate to this company. They refuse to cancel his car insurance policy and are demanding additional documentation we don't have. I've called and emailed multiple times and still haven't been able to get this resolved. It's ridiculous that they continue charging insurance premiums for a policyholder who has passed away. Simply an unethical business.

This place was terrible. I work late and walked four blocks. They claimed to be open till eight…read moreo'clock. I walked at 7:30 and the woman claimed they were closed even though the door was open and she was sitting at her desk. She also lied to me and claimed they were not open till eight which the website clearly states. Rude and very unhelpfu. Definitely not recommended.

We were surprised to see a one star review about Yaletown Insurance Services as we have been…read morecustomers of theirs for 15 years. We have been satisfied with their service each and every year. For example, today with the help of Fred and Rick, we put our car in storage as we are travelling for two months, got the recommended storage plan, and got the required air care. Rick realized that we would need air care due to the age of our car and thus saved us the frustration of several steps on our arrival home: getting a temporary permit, rushing off to get the car air-cared, and then going to the office again to renew for a year. We were very happy with the patience and explanation that Fred gave so we could make an informed decision and also, the teamwork displayed when we returned and Rick completed the transaction was very efficient. Thank you Fred and Rick. You will continue to receive our business.

Grest service! Jackie was very efficient and a delight to work with. She renewed my car insurance…read morewithin a half hour! Definitely would recommend! Janis C

Terrible experience. Don't let the 5 stars fool your. I made a preliminary call and spoke to a…read morelady. I explained I wanted to explore other home insurance companies than my own. She gave me an unprofessional answer, without due process and and tells me it's best you go back to your current provider. No details asked, no history, no other questions where I'm located, how old is my house etc etc. I've been shopping around and the other companies and brokers I've spoken too were way more professional and have even sent my quotes. Drop this company, needs to go to the bottom of the pile.