I urge you not to ever go here for service as the staff are rude and not helpful at all. the owner…read moreBob is even worse and completely useless to deal with and no one helps. They only want your money and don't care about anything else. if you are looking for stress then go here, if you want peace of mind, go elsewhere

Irwin & Billings Insurance is the one and only place I will ever go to for all my insurance needs…read more I live in Surrey, but work in North Vancouver so their location is super convenient for me. The staff here always ensure they find me the best rates for home insurance, travel insurance, and of course the dreaded ICBC car insurance. They're quick, efficient, and friendly! If you're looking for any form of insurance, Irwin & Billings has got you covered.

This company used to provide great service but my most recent experience was dismal. I received…read moretheir notice to renew. I phoned them and provided my payment. Then I waited and waited. I had to follow up 5 times to get them to send me the policy documents. Their excuse? They were waiting for my wife to approve the purchase. Of course when she received the request she ignored it as it made no sense. I am the only person on the title to my motorcycle so why does she have to approve. I'm not 16! I noticed they've changed their email and URL to waypoint something so I'm thinking they've been bought out. Would certainly explain the collapse in service.

Faraz Rahe Hedayat provided me with quick, efficient, helpful customer service when I showed up in…read morethe Allwest office on Marine Drive in North Vancouver late on a Tuesday afternoon without an appointment. I am impressed that he was able to renew the registration for our vehicle so quickly - in less than 15 minutes! I agreed to a follow-up phone call to discuss a couple of options. True to his word, Faraz called me on the agreed upon date, exactly at the time that he said he would. I then asked him if he would be available to provide me with clarification over the phone on a Saturday. He agreed and he did indeed do so.

So far my experience with them has been fantastic. I really enjoy the people as well. They…read morereacted so swiftly to my dilemma. While it is still in process, I want to give them a giant thumbs up. I feel so much better about this company than the former one we had.

Bad experience trying to assess if it's worth making a claim for my portion of our strata insurance…read moredeductible. Staff repeatedly provided incorrect information and failed to answer questions. I can't imagine what it would be like dealing with them if it was anything complicated. Agree with other 1 star reviewers -- they're nice when you're buying but not great on the other end. Wendy McCracken below says I have already spoken to other staff. Yes I have, but no-one answered these questions: 1. Why was I repeatedly asked to fill out a proof of loss form, then suddenly didn't have to? 2. I understand other factors go into premium changes. I asked to know how my premiums would be affected by one factor only -- me accepting the amount I'm entitled to for the insurance deductible. That amount is ALREADY SET and won't change when the claim is finalized. So why can't it be calculated before a claim is made? 3. Why did Rahat say the insulation we ADDED (via special levy) we was just "repairs"? If your staff can't correctly interpret basic documents, I'm not confident you could manage a more complicated claim. I'm happy to change my review if these items are addressed. Thanks!

Warning!!!! Virtually impossible to get client service if you have questions or concern. They…read morecharged me for a policy that I cancelled for 18 months and I am still trying to get reimbursed. Fraud/theft in my book.

As a former Nuera Insurance customer, I was disappointed by my experience after they got acquired…read moreby Westland Insurance / Westland Express. Nuera always provided top notch service and their website was easy and simple to use, and it was easy to reach insurance agents by phone. After the acquisition, Nuera's online insurance portal changed over to Westland Express's site. When logging in on Westland Express, you must choose between ZipTenant and Pocket portals - which I personally find confusing to the end user. Formerly with Nuera, could easily contact and speak to someone on the phone to discuss your insurance needs and questions... but with Westland Express, it's online and email only!!! For me, it's completely unacceptable that you can't reach anyone on the phone and have to do everything over email, waiting for asynchronous replies. IMO this just delays and slows everything down. Further, on my account there was no way to cancel insurance in the new online portal once logged in, so had to do that over email instead. Not sure if that was a bug or feature. Add to this various confusing email communications during the transition from Nuera to Westland Express' portals/plans and it was enough for me to pull the plug. Moved on to another provider at a more competitive rate, one which offered quickly accessible and helpful phone support. While I don't plan on returning, I hope they will update their portal login process to use only one platform for simplicity, and rethink their decision to only offer email support on Westland Express, as IMO it's detrimental to not have phone service vs other competitors.

I will never deal with them again. I requested a quote for rental insurance, it was too high, so I…read more did not authorize the purchase of this, nor did I sign any paperwork, yet they proceeded to put it through anyway. I actually had to cancel a policy I never approved, they said the agent was on medical leave and there weren't any notes about what happened. Poor business practices, poor communication. I am not impressed with this location.

When insuring my car few years ago at this location I mentioned perhaps pursuing a quote on…read morehousehold insurance sometime in the future. They proceeded to call us every 3 months for 2 years asking if they could quote for a $2 million home. At the time I didn't want to change company's. Then 6-weeks ago I decided to give them a shot. I had 2 separate meetings with Westland staff and supplied them with the detailed documentation they wanted with a date I'd need the quite by; a month away. As the date drew closer I had to call them 4 times over 3-weeks asking when the quote would be ready; 3 times leaving my number with a staff requesting a call back form the fellow I was working with. I received no call back from them after the first 3 to speak with the fellow who had my file. As the final date neared I called a 4th time and got through to my guy. He said he was still working on it and was aware of my dates, as we'd discussed. In the end the date passed without the promised quote or even a call from Westland - we've never had an insurance claim BTW - and we stayed with our original insurer who were very diligent. I might have expected a call or explanation why Westland were too busy to do a quote; especially given I'd insured all our vehicles there for 15 years. Nice enough people, but very unprofessional on this occasion and kind of a waste of time gathering everything they'd asked for.

Terri is amazing! I came to AC&D for all my auto insurance needs after one interaction with her…read more Between my on & off again insurance with motorcycles and insurance claims with my truck, she now does my husband and son's auto insurance! She is fast, personable, efficient, & professional. My mind has been in a thousand other places lately with a sick puppy and a household to care for. I wouldn't have remembered my auto insurance obligations if she had not reminded me. So why do I live in Chilliwack and do business with her in North Vancouver? Because she's just that good!

Super happy with my experience with Brody at AC&D. He helped my organization overhaul our insurance…read moreand fill in some gaps that we didn't even know we had. He then encouraged me to get a second opinion from another broker. I did, and they all confirmed Brody was working hard to find the best underwriter and that it would be hard to do any better. Finally Brody worked through some last minute issues and got everything done...at 11pm over a long-weekend!