Other stores treated me horribly and make snide remarks because I am a woman rider. Sloans has…read morealways given me respect and great service free of snide remarks and actually genuinely talks to me and doesn't make me feel stupid for asking questions and the parts have been fairly cheap compared to other stores.

Customer service is non-existent. Purchased a new dirt bike for my son and it was improperly…read moreassembled. 4 calls later and nothing. Good selection in the store , but get a 3rd party opinion on the build quality before buying.

Always professional, knowledgeable, and willing to help. Prices and hour labor rate are fair and…read morebelow Nashville Motos - I would def. recommend!

I've been to NMR several times with my older '21 Ural Gear Up, and they've always done a great job…read morewith that. Finally traded it for a '24 Gear Up with them, and it was another great experience. On the Ural side of the world, Andrew is the important resource in the Southeast for sales, service and advice. I highly recommend them as a shop with integrity.

Might be a good HD franchise dealer for a purchase, but not for service. This is my fourth time…read morehere, shame on me, but it's convenient. Parts,/service is not customer centric (maybe not all, my experience this morning) makes me wonder why they're still in business.). I won't get into the details but I called this morning, tire in stock.....in and out within an hour....The service counter laughed and said we'll do what we can do. The owner should be paying attention. He probably doesn't care....but they are not the only game in the area. Last visit for me. I've been riding HDs for 56 years. These wannabes should wake up to what they tell customers.

I made an appointment to have two tires replaced on my 2020 RG, a two hr job. I arrived early and…read moreallowed 3 hrs since you're rarely 1st in line. After 3.5 hrs they approached me saying I. needed front bearing on a bike with 14k miles. I had waited long enough and the work advised meant the bke ain't even back together. I. declined a said just return the bike to me. The counter help has always. been very helpful and. checked. on why the bike was tied up so long. 1st excuse was because my air ride suspension wasn't working. I know I've had issues in the past but it's a simple system. Three wires that activate it and a seat removal maybe a 20 minute fix. 2nd there was a back log in the tire room. I was the only customer left in the store. 3rd was a belt tension issues because air ride changes it. When they reinstall a rear tire they always adjust the belt tension because of wear and possible misaligned adjusters. All standard, nothing that presents a problem. Finally after 4 3/4 hrs they tell me 5 minutes. I pay the bill and go to leave, no bike. After searching I see it still on the lift with no one doing anything with it. Anther 15 minutes and I finally get it back. 5 hrs for a two hr job. I'vee never had a problem w CoolSprings HD but this is inexcusable. If I have to wait 2-3 hrs more than what a job is rated for I might as. Well travel an extra hr to a different dealer. I guess if you want even a simple job done there you're better off leaving the bike all and hope its done.

My jet skis 2020 Yamaha vx limited x2 needed 10 hour service. I showed up today, waited in line for…read moreabout 10 minutes, then got seen. Dropped them off. Got a call about 230p saying they were ready, great, don't need to do nothing else for the season and until next year since 50 hours is my next service. If I had to say anything constructive, it be nice to make an appt vs waiting in line to get it in since it's walk in currently. Also, Bubba is cool too. Sold me my pair of skis back in Jan 2020 at the Nashville boat show. I highly recommend you swing by at the next one....if covid19 isn't still wrecking things still y'all.

Way overpriced! Customer service was shotty when I've been in there also. Like if y'all gonna have…read morethe highest prices in the city at least be on point with the customer service. I'm afraid to even let them look at my scooter to fix bc I know it'll be unreasonably high.

The workers appeared to be knowledgeable and nice enough. My issue was that i went to pick up my…read moreHonda (2400 miles on it with incredible paint job) and I found it with chopped grass stuck on the back fender - clearly put there by a weed wacker. The guys there washed it for me when i pointed it out. The fender was still wet when i drove it home. Once home and the bike was dried, i could see scratches on the back fender where the grass had been weed wacked onto it. I was able to get a detailer to work them out. Nothing deep, but still surface scratches and grass on a beautiful low mileage bike. They may be mechanically good but I wouldn't trust them again. If your bike has a nice paint job - i recommend you may want to look elsewhere. I know it was the landscapers who did the damage but still, if my bike is there i trust it should be safe.

Avoid Cool Spring Honda at all costs. Shop at Mid Tenn Motorsports down the road. Honest,…read morereliable people not trying to trick you.

Continues to demonstrate customer centric service on all of my vehicles, models and makes…read more I consider them a true partner in my automotive repair needs.

Came in with complaint of vibration. New driveshaft and motor mounts later (approx $ 1400 in parts…read morealone) I am told my vehicle needs extensive hardware replacement in the engine. Found fine gauge metal wire in my oil filter afterwards. Vibration was not fixed either. Was screamed at over the phone when I attempted to inquire about the origins of the foreign material and was called "stupid". Owner Luke does not take well to simple questions such as : "if nobody but you or your guys have been in this motor, where did the metal come from". Responded with cursing and insults instead of answers. Was hung up on 2 times and told not to return. However my motor mounts were installed at no labor cost due to the original diagnosis for the vibration being wrong (my discovery not theirs).

Very Honest Business! I thought the clutch was going out on my 2012 Mustang GT and asked them to…read morelook at it and to replace the clutch. They stated that the repair would cost around $1200 and they would look at it first and call me. I received a call about an hour later and they told me that I was just low on break fluid and that was causing my clutch peddle to not engage properly. They filled it up and said No Charge and it was ready to pick up! They could have just put in a new clutch and I would have never known the difference! I will recommend this shop to everyone that will listen. They also rebuilt the transmission in my sons 1967 Suburban and did a great job at a reasonable price! Thank you for your honesty and great customer service! Andy W.

I took my vehicle here after being miss diagnosed by a dealership. With the code that was thrown…read morethe dealership basically told me I needed a new transmission ($5,522). So I called around and landed on this gem of an establishment. I spoke with Wilson on the phone for a bit telling him what was going on with my truck. After picking up my truck from the dealership (the codes were cleared and it was driving fine) I brought it to the Transmission Masters. They looked it over, plugged into the computer and test drove it. Just like I said, nothing was appearing to be wrong while in there so they couldn't tell me anything except keep an eye on it and bring it back if it happens again. This wonderful company charged me $0 vs the dealership charging me $130 for a missed diagnosis. All of the conversations I had with them both over the phone and in person made me trust there abilities to trouble shoot problems, fix vehicles properly and communicate in a professional way like they are treating you as if you were family. I hope I don't have any further transmission problems with my Tundra, if I do though Transmission Masters will be the ones to earn my business. Larry- Hendersonville TN Moral of the story: don't ever change you transmission fluid, I am learning this the hard way.

As a single mom, having my transmission suddenly fail was terrifying. The moment my car made it to…read morethis shop, they were on it immediately. No hesitation, no runaround -- just action. They treated my situation with urgency, compassion, and honesty, and that meant more to me than they probably realize. They kept me informed, explained everything clearly, and truly went above and beyond to help me during a stressful time. It's rare to find a shop that not only does incredible work but genuinely cares about the people behind the wheel. Because of them, I felt supported instead of stranded. I will forever be grateful and will recommend them to everyone I know.

On June 18, 2024, I brought my 2012 Infiniti G37 to Morris Automotive after noticing a puddle of…read morecoolant under the car overnight. The vehicle is garage kept and not a daily driver. I also detected the smell of coolant. After inspection, Morris Automotive determined that the heater hose and heater pipe assembly needed replacement. The total cost for this repair was $898.22. In early August 2025, the vehicle began emitting smoke, accompanied by the smell of coolant. I contacted Nick at Morris Automotive, who confirmed that the repair was just outside the warranty period but advised me to bring the car in for inspection. Following their evaluation, Nick informed me that the heater hose connector had come off and would need to be replaced, along with another coolant flush, bringing the total cost to $440.89. A few weeks later, we again noticed the smell of coolant and visible coolant under the car. At this point, the issue was still within the warranty period, so we contacted Morris Automotive to report that the coolant leak had returned. By this time, we had spent nearly $1,200 on the repair, yet the problem persisted. Around September 11, 2025, we reached out to Morris Automotive again to report continued evidence of a coolant leak related to the same area previously repaired. Nick advised us to bring the vehicle back in, assuring us they would "make it right" and we would not have to pay for the repair. After inspecting the car, he initially claimed they were unable to find a leak, but later called back to say they did locate a small leak. However, he stated that it would require additional payment to fix. Frustrated, we took the vehicle home, and parked it back in the garage. On September 24, 2025, we returned to Morris Automotive and spoke again with Nick, who this time assured us they would handle the repair at no charge, acknowledging the repeated nature of the issue. However, on September 25, 2025, Nick contacted us to inform that the vehicle was ready--but the repair bill totaled $228.25. We paid it, hoping this would finally resolve the issue. According to the receipts, Morris Automotive has now replaced the heater hose, heater pipe assembly (dealer-only part), heater hose connector, and rear coolant hose--yet the vehicle continues to leak coolant. To date, we have spent $1,567.36 on this ongoing issue without a successful resolution. Although this matter remains within the warranty period, I hesitate to return the vehicle to Morris Automotive due to inconsistent communication and handling. One day, I am assured the repair will be taken care of at the shop's expense; the next, I am told that while I won't be charged the full price, I still owe a portion of the cost. This inconsistency has made it difficult to maintain confidence in the repair process.