Horrible customer service the teller lady clearly didn't want to be there…read more The security guards were friendlier than the teller

Worst bank and customer service!!! Stood in line for over 25 minutes to be told I was in the wrong…read moreline. Workers are RUDE!!! In addition to not be helpful. Had to leave and didn't get business care of. Come back during the week she said. I work Monday-Friday!! I would put zero for the ratings if they had it for an option.

Seriously six offices for what? If only one representative is available!! Going on two hours…read morewaiting.

Horrendous, disrespectful staff. Advertise services online that they tell you in person they can't…read moredo. Close accounts without notice. Literally the most blatant disregard for the customer I've ever seen from a company, and this branch carries that MO perfectly. I'd encourage you to drive to the next closest location.

Love coming to this bank! Everyone is so friendly and professional…read more I love seeing the same banker Jasmine, she always remembers my name and she remembers past conversations, always ask how my kids are and work. Great customer service over all here. I'm in and out quickly.

As a black man every time I come to this bank I am not treated the same as others. Also they always…read moregive me a hard time cashing my employers checks my employers settlement checks and any check I deposit they put on hold for two weeks or less until it clears. I have been depositing my employers check instead of being able to cash it right then and there.

The bank was clean and well organized. The parking lot was easy to get in and out of. The 60 frwy…read morewas just a short distance. The account manager, Mellaney Rojas friendly and professional and thorough. Opening a new account was easy and quick. I recommend this bank.

My entire family has been customers since the 1980s. Every time I need to go into the Moreno…read moreValley or Sun City location in person, which is rarely needed, I always receive prompt professional and courteous service. On 6/13/15 I went in for an appointment to open a savings account. Dolce was great, thank you!

Schools First is the best Bank to do business with they have the best Customer Service better than…read moreany other bank. They treat everyone right and make sure things are done correctly all the time. Never rude or inconsiderate like other banks all employees have respect and they do the job right. Regardless if you have $1 or $1,000,000 your treated right and they make all services easy and simple. Schools First has a standard that no other bank has and it's privilege to be a member.

This Location was clean and I was greeted when I walked in. The line moved quickly so no wait time…read more, the parking is ok, just make sure to look all around before you start walking, there were a few cars driving fast in that shopping center.

My wife and I recently visited this branch to set up personal checking accounts. Altura…read morerepresentative DiAnna Burnett helped us. She was very friendly and professional, guided us through the process with a smile and answered all of our questions. It was a great experience and example of customer service. We highly recommend her, as well as Altura. Satisfied customers for nearly 40 years. Thanks, DiAnna!

Opened up a new account today. Thank you Dianne Burnett for the seemless process. Very easy. She…read morewas very warm and welcoming which I appreciate! Thank you again

Romeo Ama very good service. Very nice, and helpful throughout my whole time being at Altura. Easy…read moreto get along with and get things done. I appreciate him and his service would speak to him again.

Miss Alysia A is very friendly and thoughtful. She is very knowledgeable and had my problem…read moresolved in no time. When I go into the bank I see if she in and I patiently wait till she is done with her appointments. Alyssa is an asset to Altura Credit Union and I hope they know it.

The young lady who assisted me was very helpful. I opened my business account online and haven't…read morereceived my debit card, checks or online banking. The teller gave me all my information, starter checks and setup my online banking.

AGAIN,US BANK has disappointed me with their protocol,my bills are stacking up while they continue…read moreto justify their MALFUNCTIONING ATM MACHINE at 25900 Iris Ave Moreno Valley(in Staters)They now want me to do their footwork and go back and get the number of their BROKEN ATM MACHINE!!THE NERVE,they know it's broke!The rep who took my dispute FAILED to put the number in my report which makes the time longer for my MONEY to be deposited into my account!!!!DO NOT USE THAT ATM MACHINE,and think about opening an account at US BANK!!!!!!!!!

I have been with BOA for over 25 yrs. I try NEVER to go to this one on Perris Blvd. They can have…read more20 people in line and only 2 tellers. Plus the woman bank manager very rude

Worst possible bank you could imagine I started a new…read moreaccount a few days ago After being told that funds from a large(BOA) check would be available the next day which was a lie They issued me a digital debit card while I wait two weeks for the physical card in the mail the digital card worked once before they deactivated it called the number they provided via the app waited on hold for 15 minutes before being told I need to call a different number then waited on hold for a hour agents who answered were rude and reluctantly attempted to help Was told that the digital card was reactivated which was also a lie called again waited another 25 minutes on hold before being told I have to go to the branch location work two forms of ID Plus there app is very redundant Even the branch manager agreed that they have customer service issues Most employees I've encountered were very nice and did there best to help would not recommend opening a account with BOA

I am a Disabled Navy Veteran, I went in to open an account and I was told that there was one person…read moreahead of me and at that point I expressed to the young Hispanic lady that I was In somewhat of a hurry but I would go ahead and wait, and I would leave and come back another day if I needed to. Now upon observation, the entire staff is of a Latin heritage, and by the way that I am writing this review it is obvious that it is not meant in anyway of being prejudiced. So as I am waiting the rep finishes with the person that was ahead of me, spends some time with her colleagues chit chatting and then calls a person ahead of me for a express service ‍ Only one rep. Working now as I am writing this they are done with that person as wand are now chit chatting again and I am waiting. Let's see what transpired from here. So they hd again called another person ahead of me for another express account, so at this point I was on my way out and asked the young lady " so today is a bad day to open an account then right " she tried to console me. Long story short I had to call NFCU so that they could call into this branch and have them ready to open me an account when I arrived. Nice work Moreno Valley, I would suggest that you have a corrective action meeting and express to the staff the difference between personal and business behavior.

Stay away from the mortgage department. They're a bunch of idiots. Your best going to somebody…read moreprivate who actually knows how to take care of you. These people are a bunch of morons. They don't even know what the current interest rate is most of the time or they get it mixed up as I say stay away from them